We stayed at this hotel for 2 nights. When we arrived, we were greeted by a cold and somewhat rude person who was apparently the manager (we found out later). The room looked clean. However the bed and the pillows were so uncomfortable that we could not sleep at all. The matress was uneven and the springs where poking out. The pillows were uneven as well and the filling was clumped together. The next morning, before heading out, I mentioned this to the lady at the front desk and she said that she is going to look into it and will change our room.therefore I packed everything before leaving. When we arrived at night the manager was there and when I told her about our concern she just shrug her shoulders and told us that since we were not there and our stuff was not packed!!!! she could not change the room (I bet that she did not even check the room) When I told her that our stuff was packed she shrug her shoulders again and started doing something on her ipad!! At some point she even told us that if we are not happy, we can leave (it was 10pm at night!) We were more unhappy about her attitude and behavior rather than anything. We travel extensively and issues with the room happens but I have never came across a hotel manager who is that rude and behaves in a way that she does not care at all.
- Official Description (provided by the hotel):
- The cedar log waterfront Inn fronts on the shore of the world-famous Bras d'Or Lake. Rooms at the Inn are adjacent the historic St. Peter's Canal which connects this big salt water lake to the Atlantic Ocean. Chef Jean-Pierre Gillet and his talented team will tantalize you with epicurean delights. The Inn features its own waterfront recreation area with kayaks and canoes, bicycles, lakeside lounging deck, and a hot-tub overlooking the lake. PLEASE NOTE: THE RESTAURANT CLOSES OCTOBER 19, 2017 FOR THIS SEASON. A CONTINENTAL BREAKFAST WILL BE THEN BE INCLUDED WITH THE BOOKING. ... more less
- Reservation Options:
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- Also Known As:
- Bras d`Or Lakes Hotel St. Peter`s
- Bras D'Or Lakes Inn Nova Scotia/Cape Breton Island, Canada