We were so looking forward to staying here, it was our ‘splurge’ of the holiday at what looked like it was going to be a blissful few days in beautiful surroundings.
It was all unfortunately spoilt by the sheer arrogance of the place from the moment we stepped through the door. Yes, the place is in a beautiful area and is stylishly done out but then so were the other places we stayed during our holiday, and for half the price and without the attitude.
Although some would think it’s wonderful to be left in peace while on your holiday, which I agree it is, it would be nice to even get a ‘Bonjour’ in the morning or a welcome when we arrived to show us where everything was as we had done in buckets with the other B&B’s we had stayed. Our welcome was a stunned face, when we could finally track someone down who worked there, and when we informed them that we had a reservation, we were simply told that the room was not ready. No ‘Bonjour, welcome, would you like to leave your bags while you wait, can we get you a drink, would you like to wait by the pool’. Nothing. We apologised like a typical Brit for any inconvenience we had caused them arriving at midday to check in and that if we could just leave our bags that would be great.
We then took ourselves off to the to the pool that we found through a thatch of overgrown reeds and got our books out. The pool again could have been lovely but had, like the garden, looked like it had been left for weeks. The sun loungers were dirty, the hot tub was full of scum and didn’t work, the pool looked like it needed a good clean.
In terms of other facilities, the gym looked great, the spa is very small and does not appear to be used. You are left a card to call a lady for any spa treatments that you want but despite me leaving several messages she did not get back to one of them. Plus, it was a hassle to have to keep calling rather than being able to book it through Les Clos. The breakfasts was minimal but what you had was very good. You have a bottle of shower gel in your bathroom and nothing else. We asked to book a table for a number of evenings at the owner's restaurant. We were told it was shut on two of the nights and after the third time asking/reminding it there was any availability we got a response.
Given we had had no welcome or been shown how anything worked in our room, or where anything was, we again finally tracked someone down to see if they could help us to work the computer in our room and also to replace the light in the windowless WC. This was all ignored, even after asking for the third time.. You really got the impression from these various experiences, a few mentioned above, that your presence here was an imposition and inconvenience.
This was confirmed at check out when we politely raised the fact that the light had not been changed in our WC and that we had not been able to use the equipment in our room after asking someone three two or three times for some assistance. This polite and minor grumble was met with the response that we were staying in someone’s house so why would we expect these sort of things and that we were would be paying three times as much in a hotel to stay in a place like Les Clos du Lethe. Just to be clear we had not mentioned the price of the rooms. We were also told how much of an inconvenience it was that we had arrived at midday when the room was not ready.
So there we go. For the sake of an I pod in your room, please go and give your business to some of the other stylish, welcoming and charming places in the area. Les Clos has been stylishly interior designed but the buck stops there. It falls far short of the charm, sophistication and good service it should, and claims to have given the price point and marketing of the place. No one wants to experience this sort of arrogance and rudeness on their holiday, particularly when they have saved long and hard to go away.
Les Clos could be wonderful but it is quite clear that your business and presence is not wanted. Plus, I have never paid anyone 280 euros a night to stay at their ‘home’.
- Also Known As:
- Clos Du Lethe Hotel Montaren-Et-Saint-Mediers
- Clos Du Lethe Montaren-Et-Saint-Mediers, France - Uzes