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“Fantastic stay in Mendoza”
Review of Cavas Wine Lodge

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Cavas Wine Lodge
Ranked #1 of 4 Hotels in Lujan de Cuyo
Certificate of Excellence
Reviewed March 28, 2014

We are a young British couple that stayed in Mendoza for three nights in March-14. Overall we had a great stay and this is an incredible hotel, but there were some issues with service which need to be addressed for a hotel of this price / quality.

Rooms

Having stayed in quite a few luxury hotels (inc other Relais & Chateaux) we both agreed that this was the nicest room we have ever been in. Every room is effectively a small apartment with: a lounge area inc cable TV; king size bed with fireplace; bathroom with both bath and shower; patio with plunge pool and outdoor shower; and finally a private roof terrace overlooking the vineyards with views of the Andes.

These rooms are incredibly nice and even people with the highest expectations will be impressed.

One small criticism is that the plunge pool was freezing cold and not usable, even though it was very hot during the day (by English standards!) - if they want this to be a year round hotel, they should consider heating the plunge pools.

Hotel facilities

The main building has a restaurant with both indoor & outdoor seating, wine cellar in the basement, a small outdoor pool (also unheated), small gym and spa.

The Spa was incredible (and my wife in particular used it a lot!) - a large enclosed areas with a couple of hot tubs, treatment areas, wine baths, etc. Very good treatments and reasonably priced as its quoted in Pesos (which have devalued massively recently, so cheap deals might not last long!).

The entire hotel is set in a vineyard which is a lovely touch. All of the Cavas wine is consumed on-site by the hotel itself, so it's the only place in the world where you can find it! We had a few bottles and they were fantastic.

Food

Our initial impression of the food after our first lunch was fantastic. However, we also had a few dishes which seriously under-impressed, including the worst starter we have ever had in a moderately nice restaurant (it was a starter that translated as "green salad" for US $20 which turned out to be literally a pile of lettuce with some olive oil dressing - my wife joked about rabbit food, but this was the laziest bit of cooking I have ever seen).

Service

Unfortunately the service was a bit of a mixed bag. As typical Brits we hate complaining but had a number of things which were below par for this standard of hotel such as:

- at one dinner, the sommelier brought the wrong vintage of wine, then when we challenged it she argued saying they were all the same anyway and charged us the same price despite the wine being two years younger (and this is the sommelier in a luxury wine lodge, saying that vintage of a wine is irrelevant!).

- we ordered our romantic dinner on the private balcony and they brought the wrong main course

- we asked for a number of things at reception such as items for our mini bar, changes to our itinerary and had lovely response of "yes definitely" but then nothing happened until we chased i.e. they didn't leave you with the sense that you could fully relax, confident that they would take care of everything

To their credit, once we brought issues to their attention (e.g. vintage of wine and green salad), they offered us a discount and assured us they were currently in the process of kitchen/staff changes, which might explain the odd menu/service during the time we were there.

Currency on deposit (IMPORTANT - PLEASE READ)

Finally, when we checked out we realised that they had made a mistake in their currency calculation which effectively added 10% to our total room bill! I work in finance and understood the mistake, but had to argue with the reception team who then had to call the founders, who were absolutely lovely once they realised what had happened (and admitted we were right after a period of explanation) but fundamentally realised their system automatically miscalculates their deposit value.

This applies to anyone who paid a deposit before the Argentinian peso had a massive devaluation (I think around Feb-14) but then stayed in the hotel after the devaluation.

It's a slightly confusing concept, but basically what they do is agree the price in US$ (say $2,000) and then take a deposit (say $500) and ask for the balance on checkout (in this case $1500). The problem is that when you get the bill, they convert everything to local currency for actual charging, and they use the FX rates at the time, so your original deposit of $500 goes onto the bill at an exchange rate which implies that it's only worth $300.... So when they ask you for the final amount they claim you only paid $300 and ask for $1,700, when in reality you paid $500 at the time, it just so happens that their currency has plummeted.

Hopefully they have corrected this in the accounts, but it was a major mistake and means there are probably hundreds of guests who have effectively been short changed through their calculation methodology.

Overall

It's hard to fault the rooms, building, location and quality of wine! All of which deserve more than five stars. However, the service and food both need to improve for this to compete with other hotels in the same price bracket. The founders seemed lovely and I am sure they will be able to do it, they just need to find the right staff (go and poach Juan Hom at Ojo de Agua the organic vineyard, he was the best restaurant manager / host we have seen in a long time!)

Would definitely recommend this hotel to others as hopefully these service issues can be resolved in the short term! Celia and her husband were great hosts and I am sure they will continue to go from strength to strength with Cavas.

Stayed: March 2014, traveled as a couple
4  Thank Boyce_London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DiscoverMendoza, Propietario at Cavas Wine Lodge, responded to this reviewResponded March 31, 2014

Dear guest, thank you for submitting a review on Trip Advisor praising our rooms layout and privacy, and the quality and prices of our spa treatments. We understand your comments about the fluctuating exchange rates in Argentina and the issues experienced in our restaurant, and we take them seriously into consideration to avoid recurring issues in the future. As you mention we are working on every detail to always provide the best service at Cavas. Staff changes can be a challenge and it is sometimes noticeable in a property like ours where we strive to offer only the finest. We hope you come back soon to experience the best of our hospitality, and be reassured that the issues experienced were one-off unfortunate events.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed March 20, 2014

We just got back from a short stay at Cavas. Just wanted to say it was one of the best holidays I ever had. From the arrival to the moment we left, everything was perfection. We really enjoyed our dinners on the rooftop that they kindly organised for us on two occasions (we truly recommend it) and Damian, took care of all our needs and is a great asset to the team. They also arranged all out tours, which included trekking, horseback riding, biking around the vineyards and lunch a restaurant in downtown Mendoza. What impressed us the most was the kind staff, the excellent food and the sincere wish to make your stay as amazing as possible. They even helped us when we forgot important documents in our room, and sent it to the airport immediately with a driver. Cecilia, the owner was always around and made sure everyone's stay is impecable and made us feel like we were home. We would truly recommend this little paradise in Argentina's wine country, it is an experience you will never forget! Thank you to cavas for making this an unforgettable moment in our life!

Room Tip: We recommend the 1 room villa, it has a private rooftop, sink pool and is just an amazing room.
  • Stayed: March 2014, traveled as a couple
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Thank GuestXperienceMngr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 16, 2014

Amazing Hotel, Wine paradise, but the service is not always the best since it is the first luxury hotel in the region. Be sure to ask recommendations from the amazing Martin and Cecilia (the owners) because sometimes, the staff can provide poor recommendations
Besides that, the rooms are beautiful, as is the place, The food is very good and the area is superb,
Try a massage at the spa, the masseuses are real pros!

  • Stayed: March 2014, traveled as a couple
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Thank eleonore w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 10, 2014

We stayed for 3 nights and were so pleased we chose to stay here and not in Mendoza itself.
Cavas is a very special place , run by superb staff . The setting is breath taking, we had a beautiful cassita/house over looking the snow capped Andes and the vines. Magical.

We had a superb day f winery visits , excellent food everywhere. We took a guide with us for a hike in the mountains which was excellent. Well worth it.

The evenings were filled with tango demo, wine producers dinners , sunset drinks on balcony.
the owners were very present and the staff very attentive.
Spa was excellent

It really is a wonderful place to stay

Room Tip: We had a house in a very secluded part of the grounds. Views were breathtaking
  • Stayed: March 2014, traveled as a couple
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Thank Lucy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2014

Cavas Wine Lodge is set in the middle of a vineyard with a breathtaking view of the Andes. To sit on your secluded private terrace and (small) pool soaking up the sun while looking at the snow-covered mountains in the distance is a delightful experience. The Lodge is a re-creation of a hacienda done in the best of taste and the individual "villas" are scattered amidst the vineyard and are complete with wood-burning fireplaces. The Spanish-style "adobe" villas look as if they had been there forever although they are well-equipped with such basics as contemporary plumbing, wi-fi, Nexspresso etc.The owners and staff are most welcoming. Cavas is about one-half hour from down-town, but it is ideally located for visiting the wineries. One minor quibble: the quality of the food does not quite live up to the rest of the experience but the owners are working hard to improve this.

  • Stayed: March 2014, traveled as a couple
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Thank plkmtk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 27, 2014

Can't say enough about what a divine experience staying at this hotel was. Everything about it lived up to its reputation. Our casita/villa was spacious and beautifully appointed. Our private pool was literally steps from the vineyards and the bathroom was huge and beautiful. We ate lunch and dinner there and were very happy with the service and food...worth every penny. Thank you Cecilia and Martin, we loved meeting you and staying at your beautiful place.

  • Stayed: February 2014, traveled as a couple
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Thank csg479
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2014

When a hotel has so much hype it is hard to live up to it. Cavas does. Location, rooms, staff, food, service and small, considerate amenities were all as advertised or better. The owners, Cecilia and Martin were hands on and it shows.
An example: the Tango Show prior to a sumptuous Asado offered wines, hors d"oeuvres, and a wonderful commentary by Cecilia that reflected her true enthusiasm and for such an exclusive site, a real value at $50/ person. Also, we had a great horseback ride/lunch/wine commentary with guide Ivan
We do hope the workout area will be improved in the future.

  • Stayed: February 2014, traveled as a couple
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Thank Jonathan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cavas Wine Lodge

Address: Costa Flores | Alto Agrelo, Lujan de Cuyo, Mendoza 5507, Argentina
Location: Argentina > Cuyo > Province of Mendoza > Mendoza > Lujan de Cuyo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Lujan de Cuyo
Price Range: $407 - $1,088 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cavas Wine Lodge 5*
Number of rooms: 17
Official Description (provided by the hotel):
The Cavas Wine Lodge is located amid the snow-capped Andes Mountains and the fertile, green vineyards of Mendoza. It is the fist hotel in Mendoza dedicated to wine and all its secrets. Guests are drawn to the Cavas Wine Lodge for its privacy, tranquility and unmistakable romance. Guests are encouraged to indulge in wine, food, luxurious spa treatments and the surrounding natural beauty. ... more   less 
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Also Known As:
Cavas Wine Hotel Agrelo
Cavas Wine Mendoza
Cavas Wine Lodge Mendoza/Lujan De Cuyo, Argentina

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