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“Gorgeous rooms and views, service hit and miss”
Review of Cavas Wine Lodge

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Cavas Wine Lodge
Ranked #1 of 4 Hotels in Lujan de Cuyo
Certificate of Excellence
American in Bogota
Level 6 Contributor
404 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
“Gorgeous rooms and views, service hit and miss”
Reviewed November 12, 2013

We picked Cavas for 4 nights in Mendoza because we wanted the most outstanding hotel in the Mendoza region. By outstanding, I mean, the nicest rooms, best service, best private tours, a hotel outside the city actually set in the wine region and good food. Cavas fulfilled our expectations but didn't necessarily exceed them. Our room was wonderful: private pool, outdoor jacuzzi, double outdoor showers, a master bath with double sink, double private toilets, double showers and plenty of closet space, a bedroom and living room and an upstairs rooftop terrace. We booked a standard room but I don't know if this was an upgrade or not. Everything felt new and perfectly decorated for the setting. We could have spent all four days just hanging out in the room taking in the vineyard setting and snow-capped mountain views. But you don't go to Mendoza just for pool-side lounging so we ventured out for 1 day of mountain hiking in Vallecitas (highly recommended if you're decently fit!) and 2 days of wine-tasting as well as 2 nights of dining out on the town (plus one night in the hotel restaurant and one night by the fire on our rooftop star-illuminated terrace).

We organized all our adventures through the hotel: we used their drivers, let them organize our wine-tastings, our hiking adventure (through an independent guide) and our dinner reservations. I did not get the all-inclusive package and I think that was the right choice, as we didn't eat all our meals at the hotel and we did some off the beaten path things. I thought the prices for these services were more or less reasonable, I guess the peso to dollar exchange rate you get will have an effect on your perspective of value.

There are 4 drivers so you will not always get the same one. We found the driver Federico's assistance with our wine tour critical - the hotel concierge had not gotten completely right the type of experience we were looking for on the first day and on day 2 Federico was critical to ensuring that we visited the type of wineries we most wanted to see. I was very grateful for his advice. Basically we asked for small, independent wineries with very high quality wines and our first day was one small but not great winery with an excellent guide, followed by a really long lunch at a mediocre winery and then lastly a really great winery. So day two we wanted to skip the long lunch and the mediocre wines and get straight to the high quality, small production family-owned locations and Federico made that happen.

In general, as far as wine tasting goes, the hotel can arrange whatever you like, but you have to be very specific with them about what you want to see and follow up to make sure your locations have truly been confirmed, because at least in our case, including once an itinerary had been sent to us and the day before it turned out that two of our scheduled locations were in fact not confirmed and our itinerary had to be adjusted to different hours.

Another driver, Maxi, was very friendly, sweet and even went out of his way to pick up something at the grocery for us one night while we were at dinner.

The two highest quality wineries we visited were Achaval Ferrer and Cobos - they're a bit bigger than the others we saw but the wines are much higher rated. We also enjoyed visits to Bressia (owner's sons gave the tour), Carmelo Patti (owner tour he's quite the character), Mendel, and Montequieto. Our long lunch the first day was at Ruca Malen, which was lovely (very good food and nice outdoor setting) but the wine was terrible.

One general criticism that I have about the way they arranged the tours is that they set up both days entirely in Lujan de Cuyo and didn't even offer us the option of heading to Valle Uco or Maipu Valley. It turns out they could have taken us to Valle Uco (it's only an hour) but since we didn't find out about this until very late, we didn't get to go there. Although Lujan is generally more the center of the action, Valle Uco is supposedly very beautiful because it butts up against the mountains and there are a couple of great producers out there we regretted not seeing. So I guess my feedback there is that they should try to offer guests the option of one day in Valle Uco if they like and one day in Lujan and if they don't want to do it that way then fine two days in Lujan, but at least explain the options.

As far as the hotel dining goes, I thought the food was pretty good but not as good as the restaurants we went to in town. Service was spotty - some servers were wonderful but there was one auxiliary server who was outright hostile. Additionally, not once at breakfast did they get our egg order correct even though we are both fluent spanish speakers (literally: we ordered veggie omelets no cheese no ham and got veggies on the side with ham and cheese inside the omelet the first three days in a row, then on the last day I gave up and just ordered a ham and cheese omelet and received a veggie omelet no ham no cheese - it was comical!)

Mendoza itself is about 30-40 minutes from the hotel and the airport even further. We went out to Francis Mallman and Azafran, both of which were excellent, though Francis Mallman is the one you absolutely cannot miss - the most amazing outdoor wood fire grilled steaks in a lovely interior garden setting. A classic Argentine experience. The town of Mendoza is kind of cute, but I don't think I would take a city tour if it means sacrificing being in the countryside. What we did do in Mendoza that I highly recommend if you want to save a *ton* of money is have dollars wire transferred to you from abroad. This allowed us to benefit from a a 9 peso to the dollar exchange rate versus the official rate of 5.6 to the dollar, saving us a ton of money on our hotel bill and wine purchases and it is completely legal (you can wire transfer up to 5k in USD per person from abroad through a company called Xoom.) You have to go to a small shopping center called the Galleria Tonsa to pick up the money where there are a few shady characters hanging around looking to change dollars with tourists but we didn't have any trouble whatsoever at the location where we picked up our money and it's right in the city center where it's safe enough.

We made use of the Wine Therapy spa plan (2.5 hours) and it wasn't that expensive but it wasn't that great either - the bath in particular was like bathing in purple food-colored water and in our case it was chilly. A hotel of this calibur should look into bringing in a spa like Caudalie to run their treatments or else just offer massages in the room and skip the rest. Frankly if I'd known, I probably would have just spent the same time enjoying the patio instead.

I have two additional minor complaints: there was a angry security dog patrolling the fenceline outside our room the entire duration of our stay and every time we went out to our patio or pool he barked at us incessantly and almost without pause. We kind of got used to him, but it seems like the hotel should come up with another solution for any possible security issues that does not involve guests listening to him howl at the moon all night and bark at guests all day. My second complaint is that we were originally offered the option of a tango show and dinner one night, but then a big group came along and booked it exclusively and the hotel pulled their offer on us so we weren't able to see the show. I think if it had never been offered up as an option I wouldn't have cared, but once I had it in my mind, I was disappointed that they pulled it out from under us and didn't reschedule it for other guests a different night. Although big groups are money makers, all guests should receive equal opportunity on things like wine tastings and special events and in general I felt like we weren't really on the concierges' radar screen during the entirety of our stay, that it was actually the drivers (who are not necessarily the experts) that did all the tour planning for us. So you need to be demanding about what you want them to do for you in advance if you're not going to be happy just going with whatever options are presented last minute.

  • Stayed November 2013, traveled as a couple
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Helpful?
2 Thank ChiquiMonster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (87)
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English first
Hong Kong, China
Level 3 Contributor
22 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 31, 2013

Visited Cavas in October together with my parents, and had an awsome stay.

While have been a Tripadvisor fan for years this is actually my first review, since feel just have to recommend this place as much as possible.

Having travelled extensively in both Europe, US and Asia will still say this experience was just remarkable. Top quality small bungalows, good food but more than anything the staff were all amazing. Nothing was too much and they showed constant interest for our comfort and went out of their way to ensure everything was perfect.

First night they prepared dinner on the roof terrace, in front of the fire place, and while it became chilly it was awsome under the stars and facing the Andes.

We borrowed bikes for free, and they arranged great day of winery visits for us. did not try the spa, but it looked nice!

World class, and only place to stay in Mendoza. Cheap compared to what you get!

  • Stayed October 2013, traveled with family
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Helpful?
1 Thank Kasper M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 24, 2013

We just got back from a fantastic stay at Cavas Wine Lodge for our honeymoon. They upgraded us to their top room from the villa we had booked, and it came with an outdoor pool, a hot tub, a huge roof terrace, along with a huge living room and master bedroom. It is ordinarily a two bedroom but no one was in the other bedroom.

Both Cecilia and Martin, the owners, are incredibly nice and made an effort to meet us, and Carolina, the sommelier, was so generous with her time and did a complimentary wine tasting for us, along with checking in to make sure our stay was perfect. To top it off, the resort gave us a complimentary wine bath and sent up a bottle of champagne to our roof terrace for us to enjoy the sunset. They made every effort to make our honeymoon special. The food was terrific, the views amazing, and the rooms are gorgeous.

We highly recommend this resort, this is actually the first review I've written on this website, but I really wanted to give credit where credit is due- thanks to everyone at Cavas for a wonderful stay!

  • Stayed October 2013, traveled as a couple
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Helpful?
2 Thank Daphna P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed October 23, 2013

Yes the lodges are luxurious, yes the view is gorgeous, yes the food at the restaurant is delicious, yes the spa is great, etc etc etc. But what makes Cavas stand out from other top-end resorts is the hospitality of the staff. They create bespoke itineraries to fulfil your needs on the trip, they bend over backwards to make sure everything is perfect for you, they cater to every request, and are truly the stars of the show. Highly recommend Cavas for a special trip and cannot wait to return.

  • Stayed October 2013, traveled as a couple
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Helpful?
1 Thank polkadots61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kansas City, MO
Level 6 Contributor
135 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed October 22, 2013

Close friends and we spent two wonderful nights here. It is the best! The first night we had a full dinner (try the lamb!), and the second we merely had tapas by the fire pit -- everything was great! The spa is great and the activities (we did horseback riding) are first rate. This is the perfect getaway.

  • Stayed October 2013, traveled with friends
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Helpful?
Thank wpbkc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
Reviewed October 11, 2013

This place was absolutely magical. We stayed in a vineyard villa that was gorgeous inside and out. Everything was so well done and beautiful. The villas are new and outstanding and CLEAN. The details and design were impeccable. In our living room we had shelves with interesting books on them and an old typewriter. There were two fire places--one in the living room and one upstairs on the terrace (outdoors). There were 3 bathrooms in the villa (and two of us) and the amenities were amazing. A double shower out looking to the mountains and vineyard. Not to mention we had our own small pool and "hot tub" outside.

All you have to do is call and they come right to your room to light the fire--or anything else you might need! They treated us to a bottle of wine and fresh flowers upon checking in and a complimentary couples spa treatment. They also surprised us with champagne and a fire on the terrace above our villa when we came back from a day hiking in the Andes. Also, it was chilly when we went and when we came home at night the bed was turned down and we had hot water bottles at the foot of each side. Talk about service!

We had dinner in the restaurant and the food was amazing. Breakfast is delicious too. It's never busy, always feels relaxed and is just quality food. And of course, wine too! They of course serve wine from their vineyard which is also stupendous.

The staff is all so nice and accommodating--it felt so cozy and unique. I would recommend this to anyone looking for a luxurious yet relaxed time away. I mean I couldn't have wanted for anything more.

  • Stayed September 2013, traveled as a couple
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Helpful?
Thank Liz T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 8, 2013

We had 5 days at the Cavas Wine Lodge during our recent honeymoon. We didn't want to leave at the end of our stay. The accommodation was superb, with outdoor jacuzzi, plunge pool and roof terrace (with wood-burner for nighttime star gazing). All of the rooms are literally surrounded by the vineyard, with numerous Chimangos (like falcons) and owls swooping around outside. The location is AMAZING with uninterrupted views of the Andes, with stunning sunrises and sunsets. The staff are friendly and helpful, and the owners made a real effort to get to know us during our stay. We attended a fantastic evening of tango demonstration, as well as wine tasting evening featuring a local winery. The spa was hugely popular so book ahead. A highlight was horse riding around the vineyards with a couple of gauchos. The food was very good, although the menu could have varied a little more from day to day. Overall, full marks.

  • Stayed September 2013, traveled as a couple
    • Value
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Helpful?
Thank Civnamtra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cavas Wine Lodge

Property: Cavas Wine Lodge
Address: Costa Flores | Alto Agrelo, Lujan de Cuyo, Mendoza 5507, Argentina
Location: Argentina > Cuyo > Province of Mendoza > Mendoza > Lujan de Cuyo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Lujan de Cuyo
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Cavas Wine Lodge 5*
Number of rooms: 17
Official Description (provided by the hotel):
The Cavas Wine Lodge is located amid the snow-capped Andes Mountains and the fertile, green vineyards of Mendoza. It is the fist hotel in Mendoza dedicated to wine and all its secrets. Guests are drawn to the Cavas Wine Lodge for its privacy, tranquility and unmistakable romance. Guests are encouraged to indulge in wine, food, luxurious spa treatments and the surrounding natural beauty. ... more   less 
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Also Known As:
Cavas Wine Hotel Agrelo
Cavas Wine Mendoza
Cavas Wine Lodge Mendoza/Lujan De Cuyo, Argentina

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