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“Complete disappointment”

Beancross Hotel Restaurant
Ranked #2 of 10 Restaurants in Polmont
Price range: $0 - $27
Cuisines: British
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Late Night, Breakfast, Reservations
Reviewed May 5, 2013

After visiting the restaurant with a group of friends we were left disappointed and hungry after having to return our food! Although there was a good choice on the menu which was great value for money all our food came out of the kitchen cold. Once we had sent it back we were given fresh food which did not match our original order and requirements (ie chips not potatoes). The man who took our order and delivered our drinks (I believe to be the manager) was quite rude and just dumped all our drinks at the end of the table. We weren't in a rush and can understand if they are busy but there's no need for rudeness. Finally after our disappointing meal, we were then told that we would be charged for 3 courses as you only get the 2 course option before 5pm, even though we were told whilst seated that we could order 2 courses (this was at 7pm). The waitress went away and came back and said that this time they would give us the 2 courses but denied that we had been told this in the first place! This isn't the first time members of the party have had a bad experience, and unfortunately we will not be back.

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1  Thank Elle456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
beancross, Duty Manager at Beancross Hotel Restaurant, responded to this reviewResponded June 2, 2013

We have just read your review & want to take this opportunity to aplogise for the less than satisfactory visit you had to Beancross. We can only apologise for this & hope that you will give us the chance to redeem ourselves by visiting again, if you ever have an issue like this again please ask to speak to the Manager on duty & we will attempt to rectify the situation for you at the time. Kindest regards.

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542 - 546 of 679 reviews

Reviewed April 26, 2013

First time visitor to the Beancross and I will definately return again. Great choice of food, fantastic service and great prices. We had the 3 course for £10 and it was fabulous. Really generous portions and food was piping hot and really lovely. Restaurant is very relaxing pLace to eat and has very attentive staff. Well done

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Thank cacaglasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
beancross, Duty Manager at Beancross Hotel Restaurant, responded to this reviewResponded June 2, 2013

Hi there! We are so glad that you had a good time on your last visit AND that you managed to feel relaxed, that is one of our aims. We thank you for your kind review & hope to see you again soon!

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Reviewed April 26, 2013

Went here for the first time yesterday on the recommendation of a friend. And I'm really glad I did. It's a great find and excellent value. 3 courses for £10 for dinner. You can't beat that. The menu was very varied with lots more choices than I would have expected. Portion sizes are also good. Again, I was surprised as I had anticipated a small amount, to reflect the price. The service was quick and efficient, with friendly and attentive staff. I will certainly be back!!

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Thank Paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
beancross, Manager at Beancross Hotel Restaurant, responded to this reviewResponded July 26, 2013

Thanks so much for your lovely review, please visit again soon! :)

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Reviewed April 25, 2013

The location is out of town in a small development alongside a Travelodge, a Metro Inn, and now a new relatively upmarket Italian restaurant.
Food is brilliant value with current offering of 3 course meals for just £10. No worries about quality and the range of menu is also very acceptable. The best recommendation is that the place is always very busy and you may even need to book the day before to have a chance of a table at busy times.
Service was very friendly and also efficient. You will not spend hours having a quiet dinner here but you will be well fed with more than ample portions of decent quality food without spending even as much as in a brewery chain owned restaurant nearby.
It's a great place to eat if staying in the Travelodge which is just a short walk away.

Thank Ayrshire911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 22, 2013

Four of us went here for a meal on a recent Thursday evening. The place was fairly busy, however, I had booked a table, which was in the conservatory. Having read about it being cold, I was a bit worried, however, it was very warm and comfortable.
The staff were friendly and attentive, and service was good.
For the price there is a good selection of food, and portions are of a good size.
The food was tasty and well presented.
Costing £10 for 3 courses, you can't complain about value!
One small point, we were charged for 3 bottles of wine instead of 2 (14.95). This was quickly rectified, but worth checking your bill!

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Thank Snowgoose20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
beancross, Duty Manager at Beancross Hotel Restaurant, responded to this reviewResponded June 2, 2013

We are so pleased to hear that you had a nice evening on your last visit, thank you so much for your kind review, we hope to see you again soon! :)

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