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“Clean and comfortable but let down by the service.” 2 of 5 bubbles
Review of Hellaby Hall Hotel

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Hellaby Hall Hotel
Ranked #1 of 1 Hotels in Hellaby
Whitby
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Clean and comfortable but let down by the service.”
2 of 5 bubbles Reviewed April 22, 2007

I stayed in the Hellaby Hall hotel with a group of friends and family for one night in April, in order to attend the two day assembly of Jehovahs Witnesses in the nearby convention hall. The hotel was very convieniently situated (the assembly hall just being on the other side of the carpark fence), the rooms were clean and comfortable with all the basic facilities (tv, kettle, hairdryer, ironing board etc.) the reception staff were friendly, and pool and gym facilities were excellent.
However, we were let down incredibly by the restaurant. Being tired after an early morning and long day we decided to go to the hotels Attic restaurant for our evening meal (£20 each for 3 courses, which was an incredible dissapointment to say the least. The food was very of very poor quality, and definatly not worth the money we paid for it, you could tell straight away it was all bought in and re-heated. As for the service, the waitresses in particular seemed incompetant and unorganised. When we asked if there was a childrens menu we were told that she didnt know and would get back to us, which she never did. When one of our desserts arrived, it was plonked on the table with "here you go, you're chocolate thing, oh i dont know what it is".
In the morning, we didnt get the wake-up call we had ordered, but fortunatly suspecting that would happen i had set the alarm on my phone.
Breakfast was marginaly better than the meal the night before, but the coffee was cold and food kept running out faster than they could fill it up. Maybe half the staff didnt show for work that morning, i dont know. But I certainly expected better.

Iv just realised how long this post is! I apologise, Im not usually the complaining type :)

  • Liked — The pool and sauna facilities
  • Disliked — The quality of the restaurant and general service
  • Stayed April 2007, traveled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank JenR68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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789 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (135)
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English first
Bucks
Level Contributor
64 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
2 of 5 bubbles Reviewed February 24, 2007

Having an office near to this hotel this would be an ideal place to stay for convenience however each time I have stayed it has always disappointed.

The restaurant service and food is particularly disappointing. I have had occasions where the meat and vegetable have arrived ten minutes apart, when I have been told my bottle of wine has been put in the freezer to cool (!) and where the topping of a crumble wasn't cooked.

The rooms are generally basic but functional. The reception is warm and welcoming, there are some nice character rooms which are part of the old hall and the gym is well appointed.

This hotel is so close to being excellent but always just seems to miss.

  • Liked — Staff are friendly
  • Disliked — Restaurant
  • Stayed November 2006, traveled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
Thank JBBucks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hellaby Hall Hotel

Property: Hellaby Hall Hotel
Address: Old Hellaby Lane, Hellaby, Rotherham S66 8EX, England
Location: United Kingdom > England > Yorkshire > South Yorkshire > Rotherham > Hellaby
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Hellaby
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hellaby Hall Hotel 4*
Number of rooms: 89
Reservation Options:
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Also Known As:
Hellaby Hall Rotherham
Hotel Hellaby Hall

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