Having booked an executive room and from the fantastic pictures of the said rooms on the internet we were expecting something pretty special. Imagine walking into the room and finding not even what you can get in a travelodge but with the 2 single beds zipped together and apart from the sheet nothing covering the zip. Not what we expected at all.
Having chosen this hotel as somewhere new to try can certainly say we will not be staying again.
The leisure facilities had a fabulous sized pool and good sauna and steam room. Unfortunately the jacuzzi was cooler than the pool itself so became a splash pool for after the sauna/steam room. Make sure you have a towel from hotel reception first as staff in leisure centre will not get this for you. We were advised they should have them and had none available when we entered and sent us back to hotel reception to get these. Duty manager then brought these over.
The receptionist was very helpful and changed our room to one of the 'refurbished' executive rooms (there are only 2 of these) and these are the ones that are pictured on the web. Whilst the room was large with 2 double beds, it can be a family room, the cleanliness and the care of the room falls short of 4* standards. Lights broken, bulbs not working, makeup covered towel in the bathroom and toothpaste on the sink. The sofa was comfy tho but the TV only showed 3 channels. Fortunately BBC1 was available so the closing cermony of the Olympics was watched.
Dinner from the set menu was adequate however could have been served in any local pub for about half the price.
Breakfast was cooked to order however at £12 per head this was rather highly priced for tinned tomatoes.
Wish i had taken note of the reviews before booking this.
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- Also Known As:
- Hellaby Hall Rotherham
- Hotel Hellaby Hall