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“wedding reception and 3 night stay april 10 to april 12th 2014”

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Cleddau Bridge Hotel
Ranked #2 of 2 Hotels in Pembroke Dock
Certificate of Excellence
Murcia, Spain
Level Contributor
77 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“wedding reception and 3 night stay april 10 to april 12th 2014”
Reviewed May 4, 2014

i am shocked to see review by paul for weekend of the wedding. i am the mother of the groom and was 1 of those dinner guests on 11 april. there were no problems with a fire extinguisher or the chef being drunk. the staff of the hotel during our stay were so helpful, so much so that we booked in for an extra night. and the food that night was v good. the wedding was everything we expected and the day was a fantastic day in all respects. i asked for an iron on arrival and it was in my room v quickly. the choice at breakfast was outstanding, the rooms were spacious and the bed was enormous. some have wonderful views over the estuary.we would not hesitate in staying again and seeing more of the beaches and views.

Room Tip: rooms with a view of estuary are great.
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pauline C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CleddauHotel, Manager at Cleddau Bridge Hotel, responded to this review, May 6, 2014
Thank you Pauline for your wonderful review. I am so pleased that you enjoyed your son's wedding. It was indeed a wonderful day and I was present when you spoke to the head chef about the quality of the meal and how impressed you were with it. He was really happy after that praise.
I understand you loved it here so much that you intend to visit with us again next year so we look forward to welcoming you back then. Thank you once again for your review.
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281 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
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English first
Tonbridge, United Kingdom
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 29, 2014

Stayed one night on business. Received a warm welcome on arrival. Large clean room with a great view over the river. Very good breakfast with an equally good view. Good free wifi connection. Would not have a problem staying here again.

  • Stayed April 2014, traveled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Snapper4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CleddauHotel, Manager at Cleddau Bridge Hotel, responded to this review, May 1, 2014
Thank you for your favourable comments. I look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 26, 2014

I droped in to the Cleddau Bridge to enquire about a family room at last minute notice. I had a while to wait at reception because the girl on duty, who was really polite and very nice, was clearly new to the job and had been left to hold the fort perhaps a little sooner than she was ready for. She was having computer issues with another pair of guests, not her fault but it did drag on a bit, her two guests were clearly running out of patience displayed with sighs and rolling eyes, she couldn't get her manager on the phone for help and hilariously when she suggested the two men took tea in the bar while waiting she realised actually there's no one to serve in the bar so she promised to try make their tea herself! I only needed a room for a max of 5 hours for my children to sleep while waiting for a 3am ferry and at a cost of £100 I asked, given the breif stay and last minute arrival could she do better on price, her manager having suddenly turned up was only willing to drop £20 off the cost. I did think, given that the room would now not earn anything and go empty for the night, she could have made us a better offer.
It made it smile tho to see The Faulty Towers experience is soon coming (or has arrived!) at The Cleddau Bridge!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Service
Helpful?
2 Thank smcgrath2b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CleddauHotel, Manager at Cleddau Bridge Hotel, responded to this review, April 28, 2014
You have not only done the hotel an injustice by your comments but also the duty manager. She had in fact been in the process of training the new receptionist and had literally just gone to the bank during what was supposed to be a quiet period. She would have been more than happy to negotiate a price with you but you left the building and didn't return. I appreciate that you only required the room for a short period of time and that you would not have required breakfast and the eventual price you would have received for the room would have reflected this.
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Pembroke, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 22, 2014

Booked Sunday lunch for my mother in laws 70th birthday. Was disappointed with service, we were squashed around a table, whilst there were many tables free. Which we were shocked about as it was Easter Sunday.

We finally had our starters order taken at 1.30, table booked at 1 o'clock. Carvery was far from average! Had to go up to bar to ask for water for table, and extra drinks. Nobody came and checked on our table, eventually got sweet order taken, got to admit those of us who had sweets were pleased.

Average for a hotel where we expected more.

  • Stayed April 2014, traveled with family
    • Value
    • Service
Helpful?
4 Thank Tracy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CleddauHotel, Manager at Cleddau Bridge Hotel, responded to this review, April 28, 2014
Having just returned from a holiday I wanted to check the cameras and talk to the staff working for your meal before I commented.
Because you were a table of 13 the staff used 4 trestles to provide you with a substantially sized table so that you all had plenty of room. You could not have moved to another table unless you had split up the party as this was the only table for 13 laid up.
The reason you had to wait for your starters orders to be taken is because although you booked for 1pm and indeed the staff were ready for you at that time, the last guests for your table didn't arrive until just before 1.30pm hence the wait. It would not have been practical to take orders until everyone had arrived.
On checking the cameras it was evident that the staff attended your table well and often. Having also received an email from your group requesting special items to be made available for dietary allergies I believe you received very good service from them all.
The fact that the two guests who paid said that everyone enjoyed their meal and their day seems to contradict your review.
We also received many comments from other guests complimenting the food.
If any mistakes had been made on the day I can assure you I would be most apologetic but having listened to the staff and checked what details I could from the CCTV I cannot see what was wrong with your experience.
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Shrewsbury, United Kingdom
2 reviews
Reviewed April 12, 2014

We had a beautiful stay in the hotel nothing was to much trouble for any of the staff, Food was first class and plenty, as well hope to go back next year,Went to some lovely places not far to travel ,Went all around the docks very interesting,Would recommended it to any person looking for a lovely quiet holiday,

Room Tip: We were on the front overlooking river and all the hill very nice
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trevor L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CleddauHotel, Manager at Cleddau Bridge Hotel, responded to this review, April 28, 2014
Thank you for your lovely comments and I am very pleased that you enjoyed your stay. We look forward to welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincoln, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 7, 2014

Yet another excellent stay at the Cleddau. Wonderfully helpful, smiling staff and a spotlessly clean room as always. Breakfast was very good and completely unhurried, giving me a chance to relax and enjoy the view of Milford Haven.
I look forward to my next visit.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jackie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CleddauHotel, Manager at Cleddau Bridge Hotel, responded to this review, April 10, 2014
That's a great review. Thank you. We all really appreciate your comments and look forward to welcoming you back again in the future.
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2 reviews
Reviewed April 5, 2014 via mobile

This is our third stay at Cleddau Bridge and as always we loved every moment! From the lovely rooms (with f. ) to the fantastic views from the bar and some rooms plus the excellent breakfasts I really cannot fault them. We cant wait for our next visit

Stayed April 2014, traveled as a couple
Helpful?
Thank Simon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CleddauHotel, Manager at Cleddau Bridge Hotel, responded to this review, April 7, 2014
Thank you so much for your very positive comments. I will pass on your compliments to the relevant staff. See you on your fourth visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cleddau Bridge Hotel

Property: Cleddau Bridge Hotel
Address: Essex Road, Pembroke Dock SA72 6EG, Wales
Location: United Kingdom > Wales > Pembrokeshire > Pembroke Dock
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Pembroke Dock
Price Range (Based on Average Rates): $
Hotel Class:3 star — Cleddau Bridge Hotel 3*
Number of rooms: 40
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Also Known As:
Cleddau Bridge Hotel Pembroke Dock, Wales

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