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The Beach House
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Reviews (704)
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All reviewswestover hallsea viewisle of wightbeautiful buildingsuperior roomcopper bathresident catarts and craftslilac roomhotel catcountry housesun roomoriginal featurespub foodvictorian mansionsteak and ale piethe main hotel
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482 - 487 of 704 reviews
Reviewed June 11, 2013

We live in Milford and every weekend this place is packed. Even the garden is full which I've never seen before.
Certainly the building is wasted as a pub, it is spectacular but needs some TLC, though as a listed building, that's gonna cost someone a few bob to do.
In its previous life it was known as Westover Hall, which the locals believe should still be the case as it reflects its grandeur far better.
I'm guessing a lot of the staff have been drafted in from other Hall & Woodhouse establishments as there are few familiar faces. (except a nice French man called Guy)
Whats not working is that the staff are run ragged, almost abandoned by the upper management, left to get on with it. The manageress is pulled in all directions from other staff members, serving food, the public, pouring pints, clearing tables and is therefore unable to carry out her role satisfactorily.
There are not enough staff to cope with the workload which leaves those that are working exhausted, resulting in them coming across as rude and unfriendly.
The fault here is in the management of the place but why would they bother to change anything when the place is packed every weekend!

  • Stayed: June 2013, traveled with friends
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Thank sheilathedoula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 9, 2013

Great building, fantastically placed just a short walk from the beach where you can sit opposite the Isle of Wight and view the splendid sight of the Needles. The rooms are well furnished and in character with the architectural style of the house. A pity then that the heating came on at around 1.00 am making the room unbearably hot! When the problem was mentioned to a member of staff the following morning, I was told that they were aware of the problem and said the heating and other refurbishment plans were in hand. If I stayed again, which I might do, I would be more prepared! Sunday evening meal wasn't up to standard either. Two minus points but the rest was all fine and I would still recommend it to others in the hope that the hotel management take note of the comments and improve what needs to be improved.

  • Stayed: June 2013, traveled with friends
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Thank Maryse D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2013

The Beach House was originally a home for a prosperous Victorian family. It has retained lots of its original character including lovely wooden paneling, molded plaster ceilings and stained glass. Located on the dunes it has lovely views of the Solent.

The bedrooms vary in size and quality reflecting the division between those for the family and those for the owners. So some are spacious and well appointed, others are cramped and very worn. Some rooms are difficult for less mobile people to access, the back stairs being small and uneven.

Staff were indifferent and one particular female's high handedness verged on the downright rude. The service at dinner was slow; meals didn't arrive at the same time, so none of our party ate their meal at the same time. There were one or two exceptions - the man who greeted us warmly on arrive and helped with our cases, and the man who served us at breakfast.

The cooked breakfast was good and freshly prepared however the rest of the breakfast was pretty standard. We dined once. It was a horrible experience. The menu consisted of 'pub grub' and a couple of 'specials'. I think everything was frozen or tinned. The tables in the dining room were cleaned with a spray that left the tables sticky and which seemed to have removed the varnish. (I can't think how else to explain the lack of polish.)

The standard of cleanliness was poor. There was dust and grime in the corners of our bathroom, the sink was not cleaned properly throughout our stay. The bedroom carpet was badly soiled and a main light was broken. One morning the breakfast room floor was covered in food and rubbish from an event on the previous night (Yuk).

The Beach House could be a superb boutique hotel however we got the impression the brewery doesn't value its architectural character or is particularly interested in running a hotel. A pub by the sea seems to be their ambition.

Room Tip: Ask for a sea view at the time of booking. The small doubles are small - fine for children.
  • Stayed: May 2013, traveled with family
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1  Thank JaybeSolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 30, 2013

We went because it is a Badger beer hotel.( Great beer!) It is a lovely old building, authentic period features every where. The staff were great, profesional and freindly. The olny let down was the weather! But it is an English Spring, so what do you expect?

  • Stayed: May 2013, traveled as a couple
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1  Thank Diane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

Spectacular looking building with views that are breathtaking! Interior impressive if not a little tired in places. It must have been a long Bank Holiday day for some of the staff as the welcome was unenthusiastic/abrupt and the waiting staff stretched. Breakfast was pleasant and the french waiter typically professional and engaging - thank goodness for him. Always disappoints when such a good hotel is let down by young seemingly untrained and uninterested staff of domestic origin; foreign staff always seem so much more ready to offer good customer service which makes the difference between wanting to go back and not.

Room Tip: top suite great for families but no sea view.
  • Stayed: May 2013, traveled with family
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1  Thank Trevor S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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