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“£120 a night but premier inn would have been better”

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Bartley Lodge Hotel
Ranked #1 of 1 Hotels in Cadnam
Southampton, United Kingdom
1 review
“£120 a night but premier inn would have been better”
2 of 5 bubbles Reviewed July 18, 2014

Lovely setting, pool great unfortunately we ended up in dingiest room ever room 7. I am sure some of the rooms look like pics advertised but not reflective of room allocated so this was massive disappointment. Could be outstanding done up with location Did not try dinner as went out.

  • Stayed July 2014, traveled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Mike J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newforesthotels, Guest Relations Manager at Bartley Lodge Hotel, responded to this review, August 20, 2014
Thank you for your feedback. We offer 4 different category rooms in our hotels, which allows our guests to upgrade if they wish. Room 7 is a Keeper Room, so next time you book if you request an Agister Room this may be more suitable to your needs. I am pleased you enjoyed the pool and the setting of the hotel and hope you will return for another visit in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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795 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (224)
Date | Rating
  • English first
  • Any
English first
Coventry, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed July 17, 2014 via mobile


We have been coming here for a number of years and have always rated it. We still do but there are some things that disappointed this time. The lack of staff meant empty plates particularly at breakfast stayed on the table.

Although the cleaner service was good you expect milk in room to be replenished.

The drink prices were bordering on ridiculous. A glass of brandy £11.80 !!! This is a joke how do you get away with that is beyond me

While checking out there was a problem with our bill which the lovely man on reception (Tom i think ) was dealing with, there was another guest behind us waiting to do the same, all of a sudden a staff member who I assume was the manager came up and said to the reception guy print off this guest's bill so he can pay!! No excuse me or nothing. Totally rude and no sorry/excuse me or anything. I take it guests in suits take preference over guests in casual wear!! This was appalling and as we left we got a goodbye safe journey from Tom the manager couldn't even say goodbye.

Bartley Lodge I used to say to people you must visit this hotel its superb, now I will say food is great rest of it OK.

Stayed July 2014, traveled as a couple
Helpful?
1 Thank 2014VA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newforesthotels, Guest Relations Manager at Bartley Lodge Hotel, responded to this review, August 20, 2014
Thank you for your review. We appreciate guest feedback as it helps us to monitor and improve our service, and I will ensure your comments are forwarded to the general manager for him to investigate further. The brandy you selected was a Hennessy XO which is the top of the range brandy we serve. I am sorry to read of the poor service you received at check out and can assure you this is not our usual level of service, as you are aware from previous visits. I do hope you will return for another visit in the future so that we can renew your faith in New Forest Hotels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elgin, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed July 14, 2014

I stayed last month at the Bartley Lodge Hotel, with high expectations but was very disappointed. The restaurant food was uninspiring and poor - certainly not worth the expensive prices. The ‘alternative’ Bar Meals menu turned out to be the same food just served in the bar or outside. Do not stay in room 49 when the weather is very hot and the days are long. With the windows open to cool down I could hear the nearby motorway ALL night and from around 3am it was like someone had turned a spotlight on, with the sun shining through the skylight. I also heard cars on the gravel drive coming and going late at night and then again very early in the morning. On the last day of my stay my key failed to open the door and I had to return to reception 3 times for them to reset the card. Not once was an apology made. The only good thing about my stay was that I was paying a special price – I felt sorry for anyone paying the full price.

Room Tip: Avoid room 49 unless you were a mask and earplugs all night.
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  • Stayed June 2014, traveled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank BWVisitor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newforesthotels, Guest Relations Manager at Bartley Lodge Hotel, responded to this review, August 20, 2014
I am sorry to read of your disappointing stay at the Bartley Lodge Hotel. This is not our usual level of service and the general manager is aware of your comments. Thank you for taking the time to write this review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Epsom, United Kingdom
Level Contributor
109 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 bubbles Reviewed July 10, 2014

My husband and I were planning a couple of days away and were hoping to use our Tesco Vouchers. Alas, this didn't seem to work but on trawling through we discovered the New Forest Hotel chain. My husband was thrilled to discover they were doing a special 50% off offer for June. We decided to give it a go. We booked to stay for two nights. On arrival on our first evening we were signed in and we went to our room. Very pleasant room. Nice size and comfortable bed. Overlooking the car park but as we had a deal on the price could not complain. The only problem was it was sooooo hot. We opened both the windows wide and that was how they stayed for the duration of a our stay! We had been out for afternoon tea so only required a snack for supper. It was very hard to find someone to serve us at the bar. We realised that the Receptionist was doubling up as bar person. We waited sometime for our drinks. We did enjoy sitting on the lovely patio though. A beautiful summers evening! Lovely modern furniture but there did seem to be a shortage of cushions. We moved some around so that we could sit where we wanted. Eventually our drinks turned up. We then decided that we would have something to eat. We ordered a cheese platter to share as we were not very hungry. This order was put with the Receptionist as again no one at the bar! We decided to move inside as it was getting a little chilly outside. On entering the room between reception and the dining room it was evident that people had eaten but nothing had been cleared away! We found a free table and sat down. It took some time for the cheese arrive. When it did we were shocked at how little there was of it. We ate and then retired to our room. Unfortunately, this hotel is quite close to the M/A27. You could hear the drone of traffic all night but could not close the windows as too hot. The following morning we were woken at 6 by cars driving out of the car park - shingle!! Breakfast was interesting. A lovely room but again where were the staff? It took a while to be shown to our table. There was a queue of about 8 people by the time a member of staff turned up. That was only after my husband had been to see the receptionist and another guest had knocked on the kitchen door! The food was good when we got it. It was very noisy as lots of children crying. We ate out that night so not sure how things were in the restaurant that evening. The last morning of our stay was a different situation. The staff were attentive and we took breakfast in the garden. I wonder if the complaint from a guest we heard the night before had anything to do with that????? A nice hotel but could really do with Air Con and maybe a few more staff. We were happy with the price we paid on the deal but had we been paying full price I think we would have been complaining!!

Room Tip: Ask for a garden view!
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  • Stayed June 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Sandra G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newforesthotels, Guest Relations Manager at Bartley Lodge Hotel, responded to this review, August 20, 2014
Thank you for taking the time to write this review following your recent stay at the Bartley Lodge Hotel. We appreciate guest feedback as it helps us to monitor and improve our services. The general manager is aware of your comments and will be investigating and implementing further staff training where required.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barnsley
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed July 8, 2014

Quaint hotel ,in a beautiful location, worth visiting. ,But no phone signalbut the bonus of free wifi.would return again if on business in the area.Food nice, bar snack or restaurantThe staff reakky aim to please ,attentuon to detail, helpful and friendly..

Helpful?
1 Thank Shaw-Barnsley
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
London
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed June 24, 2014

This is a beautiful looking hotel in a gorgeous countryside setting but that's all that I can recommend after our recent trip.
The service was really disappointing because there was a wedding at the time we stayed and all attention was on the wedding guests. Table service for drinks and food was non existent so we retired to our room in the end and ordered room service. The choice of food was extremely limited to cheese sandwiches and ice cream. The food wasn't very nice either, really basic with no effort made. The breakfast in the room in the morning was late and missing many items so the waiter had to return a number of times. The last item he didn't bother to return with at all.
Has such potential but being understaffed with a huge function on meant the staff were not interested in regular guests and were really unhelpful. There was only one waiter who was clearly making an effort, running around constantly, waiting on all guests in the restaurant by himself.

Room Tip: Not room 49. It's a standard room but too hot. We had a fan on all night and were still boiling...
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Natalie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
newforesthotels, Guest Relations Manager at Bartley Lodge Hotel, responded to this review, June 25, 2014
I am sorry you were disappointed by the service received during your stay with us. This is not our usual level of service and I will ensure your comments are forwarded to the general manager so that he is aware of the issues. Thank you for taking the time to write this review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Essex
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed June 18, 2014

We stayed for 2 nights so we could visit Peppa Pig World. Beautiful hotel in lovely surroundings. A big garden with games for children to play and outdoor seating for adults to enjoy the view.An indoor pool added to the amenities. Very helpful staff, and plentiful breakfast. Didn't eat dinner in the hotel, plenty of nearby villages with pubs and eating places. Would visit again.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Shelagh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bartley Lodge Hotel

Property: Bartley Lodge Hotel
Address: Lyndhurst Road, Cadnam, New Forest National Park Hampshire SO40 2NR, England
Location: United Kingdom > England > Hampshire > New Forest National Park Hampshire > Cadnam
Amenities:
Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Cadnam
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Bartley Lodge Hotel 3*
Number of rooms: 40
Reservation Options:
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Also Known As:
Bartley Hotel Cadnam
Bartley Hotel Southampton
Bartley Lodge Hotel Cadnam, Hampshire

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