Having visited hotels within this group for the last three years my partner and I decided to revisit the Bartley Lodge. One of the main reasons has been the excellent standard of food and service in the restaurant.
Upon arrival and check we asked the receptionist if food was available as we had missed lunch. Of course came the reply, sandwiches were available in the bar or hot food from 530pm. We checked in to our room and made our way down to the bar to have a quick snack and a drink. The bar as is customary in some hotels was unmanned and we had to ask the receptionist to take our order. It then took an hour to receive a sandwich and chips.
We were disappointed to arrive in the dining room for our evening meal and be handed a menu printed on a sheet of paper rather than a nicely bound menu holder as before. The limited but excellent daily choices we were used to seeing has been replaced by something resembling a pub food menu.
We received our food and whilst it was tasty and plentiful we felt that a certain finesse in its execution has been lost. I can only imagine that the hotel has gone through some changes in the kitchen team.
As someone who has worked in the catering industry for 20 years it was disappointing to have wine poured by a restaurant manager who struggled to work out whether red wine should go in the small, dirty (still had lipstick marks from a previous user) wine glass or the correct larger glass.
As a frequent user of this hotel group we were disappointed with our visit to the Forest Lodge in Lyndhurst last year. It was all a bit too quiet and lacked the cosy atmosphere of the Beaulieu or the Bartley Lodge. It seems the Bartley Lodge has also suffered at the hands of someone trying to fix something that isn't broken. Please return our favourite New Forest hotels to the former glory so we can enjoy another visit!
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- Also Known As:
- Bartley Hotel Cadnam
- Bartley Hotel Southampton
- Bartley Lodge Hotel Cadnam, Hampshire