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“Variable”
Review of Grapes Hotel

Grapes Hotel
Ranked #15 of 25 Restaurants in Prescot
Dining options: Breakfast, Reservations
Restaurant details
Dining options: Breakfast, Reservations
St Helens, United Kingdom
Level 3 Contributor
16 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“Variable”
Reviewed July 21, 2014

I live near to the Grapes so often call in for an evening meal. The food on the face of it is good value, however, the quality is variable. On some occasions my wife and I have ordered identical meals and whilst one has been good, the other has been poor. This tends to happen with steak meals. When I have complained the meals have been exchanged with no fuss whatsoever. The waiter/waitress staff are always attentive especially Lynn who is always keen to give a warm welcome. Where the establisment falls down is in the bar service. During early evening periods the pub can become very busy and there is totally insufficient staff behind the bar. I have sometimes had to wait 15 minutes or more to be served! The pub itself is tastefully decorated and there is always a pleasant atmosphere. However, because of the variable quality of the food it is difficult for me to make an unreserved recommendation

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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218 reviews from our community

Visitor rating
    50
    56
    40
    25
    47
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Prescot, United Kingdom
Level 6 Contributor
98 reviews
67 restaurant reviews
common_n_restaurant_reviews_1bd8 127 helpful votes
“Good Pub Food”
Reviewed July 20, 2014

We came here on Sunday 20th July and had Sirloin Steak, The Devil Dog and my son had a Burger. Finished off with Sponge Pudding with Custard, Fudge Cake with Ice cream and a SpongeBob Chocolate Ice Cream. We have been here a few times in the past and it always delivers, great service from Mark behind the bar and after our earlier food debacle in New Brighton I am glad we made this choice. That Devil Dog is Hot!!!!

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank SPGLiverpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level 1 Contributor
3 reviews
3 restaurant reviews
“Fantastic visit!”
Reviewed July 17, 2014 via mobile

Great food, great service- such a fantastic way to celebrate our daughters 10th birthday! Thank you to the staff for decorating our tables and making it a birthday to remember

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Allie9098
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level 6 Contributor
133 reviews
110 restaurant reviews
common_n_restaurant_reviews_1bd8 107 helpful votes
“Improving”
Reviewed July 16, 2014

The food and service has improved since our last visit. The starters of nachos and onion rings were good. Service was good. Pleased to see an improvement. Value for money. We will return.

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank lynmullen01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merseyside, United Kingdom
Level 4 Contributor
42 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“Dissapointing”
Reviewed July 3, 2014

Tables unclean, lots of flies. One fly actually got stuck to the sticky table. Nice bar tho, just not the food.

Visited July 2014
Helpful?
Thank A R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spirit P, Guest Relations Manager at Grapes Hotel, responded to this review, July 8, 2014
Dear A R

Thank for taking the time to provide us with your review regarding your recent experience at the Grapes Hotel.

I would like to apologise that we failed to meet your expectations at the pub in regards to the service you received. I can assure you that I have passed on your comments to the Management Team who would like to investigate your feedback. We have sent you a direct message to discuss this further.

Kind Regards

Fayre & Square
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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