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“Very good until the party started”

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Holiday Inn Express Liverpool Hoylake
Ranked #1 of 1 Hotels in Hoylake
Birmingham, England, United Kingdom
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Very good until the party started”
Reviewed October 14, 2013

This was intended as a relaxing city break and initially we were impressed; good location, nice room with a balcony. We were also impressed with the menu in the Marco Pierre White restaurant with prices in our range. Unfortunately, the waiters seemed unable to get the orders correct. Not only were some of the items incorrect, some were not actually served and we spent some time sorting out the order. We were then charged for an item which we did not receive. Having said all of that, the food was well prepared and enjoyable. We became aware that a wedding reception was taking place in the hotel and having retired, were treated to a continuous cacophony of music which ended at 00:30am. even though we complained to the reception. This matter was raised when we checked out and we were advised that we should ask for a quiet room next time as it is obvious that the hotel is regularly used for weddings. Nice hotel but choose your waiter and room carefully.

Room Tip: Always check if a party is booked and choose a quiet room if this is the case.
See more room tips
  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Roger C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Liverpool Hoylake, responded to this review, October 31, 2013
Dear Roger C,


We sincerely appreciate you taking the time to let us know about your recent experience at our hotel. It is regrettable you were not satisfied with the service you received. We would like to address this further and have sent you a private message.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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517 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Leeds, United Kingdom
Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 9, 2013

It was my 12th birthday and my mum and dad's friend was having a retirement party and they held it here. This was one of the best hotels I have ever stayed in. The food was absolutely BEAUTIFUL. The pizza was well nice, the breakfast was well nice... just typing this is making me lick my lips. Definitely a good place to stay in. The only problem was that the card-key thingy is a little bit confusing.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matthew1232013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pleasant Hill, California
Level 5 Contributor
61 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed October 3, 2013

Absolutely exceptional in every aspect. Clean, welcoming, reasonable, efficient, great location if you like golf. An incredible leap over the previous property on the location. Spotlessly clean, attentive personnel, OK breakfast included, and very reasonable. The adjoining restaurant is equally impressive. Be aware, the advertisement says 'Hoylake-Liverpool', but you're a very long way outside of the city of Liverpool.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank erikallie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kilkenny, Ireland
Level 4 Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 30, 2013

Cheap and good value, the rooms are fresh and clean the breakfast is poor however.The staff were helpful and polite and there is a good curry house close by.The bar looked nice how ever i didn't spend any time in it

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Preston, United Kingdom
Level 4 Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 30, 2013

Our second overnight at the hotel and whilst the room was spotless and had a great bathroom we were slightly disappointed with reception and breakfast. On arrival we had to wait whilst two members of staff attended to one other customer, this would have been ok if we had been acknowledge or had received an apology for the wait. We were disappointed with the breakfast, the scrambled eggs were dry and bacon would have been nice and we had to fight over the one remaining croissant. Apart from that the room was spacious and clean and we had a nice view of the upper lighthouse - and the shower was wonderful. We would definitely recommend the hotel for short stays on the Wirral Peninsula.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Camdor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aylesbury, United Kingdom
Level 5 Contributor
97 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed September 29, 2013

We stayed here a couple of nights as we were going to a wedding nearby & were very pleased with the accommodation. The room had a 6 foot bed & the shower was excellent. There was some hanging space in the room but no storage for clothes. Wi-fi was free & the TV was good. There was an adequate selection for the buffet breakfast & there was enough seating.
The hotel is located near the main shops and restaurants & is a short walk from the beach.
I would recommend the hotel.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ralph159
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bournemouth, United Kingdom
Level 5 Contributor
77 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed September 28, 2013 via mobile

Stayed at this hotel for the Wirral Golf Classic.It is a welcoming comfortable hotel & I had a room with a balcony which allowed the room to be far better ventilated than only being able to open a window 3 inches as I could have the balcony door open.There is a lack of storage space for clothing in the rooms,this is fine for a short stay but if staying for a week it would be good to have more open shelving to use.
The included breakfast is adequate & well presented,don't expect it to be as extensive as more expensive hotels but it is a good start to the day.
Marco's restaurant on site is recommended for good food & ambience & service.The dine & stay deal at the hotel for Marco's is good value at £30 per couple.
Overall I had a great stay & would thoroughly recommend this hotel.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelling-golfer-uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Liverpool Hoylake

Property: Holiday Inn Express Liverpool Hoylake
Address: The Kings Gap, Hoylake CH47 1HE, England (Formerly Kings Gap Court Hotel)
Phone Number:
Location: United Kingdom > England > Merseyside > Wirral > Hoylake
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Hoylake
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Liverpool Hoylake 3*
Number of rooms: 56
Official Description (provided by the hotel):
This new build 56 bedroom hotel gives you something unique;a mix of cosmopolitan, blending with the original VictorianHouse which will house our fabulous Marco Pierre WhiteFrankies New York Italian, bedrooms and meeting rooms.The supporting infrastructure offers an eclectic mix ofrural, urban and coastal activity from sailing at the seasidetown of West Kirby to playing golf at the neighbouringRoyal Liverpool Golf Club, home to the Open Golfchampionship in 2014 following its success in 2008, tosightseeing, shopping and exploring the City of Liverpool,hailed as the best European Capital of Culture on record,also ideally placed to visit the Historical City of Chester. ... more   less 
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Also Known As:
Kings Gap Court Liverpool
Holiday Inn Express Liverpool Hoylake Wirral

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