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“convenient and comfy”

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Holiday Inn Express Liverpool Hoylake
Ranked #1 of 1 Hotels in Hoylake
larne co antrim n ireland
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“convenient and comfy”
Reviewed July 22, 2013

stayed here last year and despite the change of manager continues to offer convenient comfortable accomodation for a reasonable price.it is handy to all forms of transport with plenty of car parking space.breakfast may be basic but it is ample to set you up for the day

Room Tip: take your own toiletries as only body gel provided
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ian m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt K, General Manager at Holiday Inn Express Liverpool Hoylake, responded to this review, August 14, 2013
Thank you for your review and I am really pleased that you have come back to visit us again this year.

I look forward to seeing you again in the very near future.

Matt Knight - General Manager
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505 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Taunton, United Kingdom
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed July 22, 2013

Attended a function here at a weekend. Pleased with the clean modern room lovely bathroom choice of pillows, coffee and tea maker.The function however was a different matter mainly due to to the shortage of staff, who seemed totally overwhelmed by there tasks and the lack of adequate management resulting in a rather chaotic service of the meal.Cutlery and glasses missing, some coffee cups but no coffee served.Any requests to a senior member of staff attended to with very bad grace. Junior members of staff worked hard with a smile.Thank-you Joel for diffusing the situation.
After a good nights sleep down to breakfast, oh dear what a disappointment, A reasonably full hotel, one member of staff to replenish buffet,clear trays and clean, resulting in a long wait for hot food, no milk and a very messy unclean area.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dollylady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Liverpool Hoylake, responded to this review, August 6, 2013
Dear Dollylady,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding cleanliness.

However, We’re sorry we fell below your expectation regarding customer service which was unacceptable. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burnley, United Kingdom
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 19, 2013

Stayed overnight to celebrate my husbands birthday. We had visited the hotel last year and had a wonderful stay. However this time the service left a lot to be desired. We were given three key cards before the staff finally admitted that the lock on our designated room was faulty - they even wanted to arrange for the door to be opened and lock mended whilst we were in the room. The room we were finally given was stifling hot, areas of the bathroom were dusty, cobwebs hung from the walls, tv did not work. Breakfast was hardly edible. We could not believe the difference in the hotel from our stay less than 12 months ago. On a more positive note, the meal at the adjoining Marco's restaurant was wonderful.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SBrier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Liverpool Hoylake, responded to this review, August 7, 2013
Dear skippy580,

Thank you for taking the time to express your thoughts and concerns. We are deeply sorry for the experience you had with your key cards and the room accommodations you received fell below your expectations. We also apologize our breakfast selections was less than satisfactory. We want to assure you that our hotel is very proud of its level of service, cleanliness and quality of its product. For that reason, the comments are troubling and will certainly be looked into. Thank you for staying and we hope you give us another chance to show you how great our hotel is.

Sincerely,

Anthony M
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed July 15, 2013

Good points : very clean, nicely furnished, good breakfast, ample parking.
Bad points : We stayed at the start of July when it was warm and the rooms were stifling and as we were on the ground floor didn't really want to leave the windows open.
There was a wedding and another function on in the hotel the night we stayed and when we enquired about booking Marcos for 6pm we were told they couldn't handle any more bookings. Not too big an issue as I hadn't booked in advance. We tried the pub across the road but they were also full so we returned to the hotel to ask the reception staff if they could recommend anywhere for us. The girl however wasn't sure and it seemed like they had never been asked this before, which I find hard to believe. We headed back out and on to the main street and found an Italian which was fine, if a little pricey.
All in all a good hotel which just lacks a little more service.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VC1301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt K, General Manager at Holiday Inn Express Liverpool Hoylake, responded to this review, August 14, 2013
Thank you for your comments and really sorry that you were unable to eat next door in Marco's as I am sure you would have loved it. Thanks you for the feedback on recomendations and we will look into this.

I look forward to seeing you again next time you visit Hoylake.

Matt Knight - General Manager
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u.k
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed July 11, 2013

Stayed for two nights in a room with a balcony, thank god the door to the balcony opened wide as this hotel does not have air conditioning and the room was absolutely boiling. So glad I also brought a fan. The hotel looks modern and is in a lovely setting close to shops and a lovely beach both in walking distance.the staff on front desk were nice and booking in and out was easy.breakfast is the usual ' express' offering in a nice 'air conditioned' room. My only gripe is that these days people expect rooms with a/c as I could not wait to leave for that reason. I did mention this issue with the receptionist and she assured me they are looking into this situation. A nice stay marred by a stifling hot uncomfortable two night stay.

Room Tip: Balcony rooms appear to be more spacious and good if you want some through air by having doors that...
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank donshe62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt K, General Manager at Holiday Inn Express Liverpool Hoylake, responded to this review, July 19, 2013
Thank you for your feedback and fully accept your point, especially with these unseasonal high temperatures in the UK. I apologise if these marred your stay with us.

Many thanks

Matt Knight - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CT
Level Contributor
36 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed July 10, 2013

We stayed at the Holiday Inn for 5 nights in June and were very happy with our experience. The rooms were compact but well designed, modern and clean.

Service was prompt and efficient. The breakfast was basic but plentiful. The one issue was that the computers (which we needed to use) were out of service the whole time we were there and it did not seem that any effort was made to fix it.

Would def. recommend staying there, especially since hotel accommodations in the area is limited.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank partyoffiveCt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt K, General Manager at Holiday Inn Express Liverpool Hoylake, responded to this review, July 19, 2013
Thank you for your kind words following your recent stay with us.

I look forward to welcoming you back in the near future.

Regards

Matt Knight - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrogate, United Kingdom
Level Contributor
124 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed July 5, 2013

The hotel has many more good points than bad ones.
Ample car parking, a short walk to either the beach or the shops/pubs/restaurants and is a clean, tidy and modern hotel. The staff are generally pretty helpful too.
Minus points for the breakfast, which isn't great. If you want a hot breakfast and don't like scrambled eggs, beans and sausages, then tough luck.
Probably aimed more at the business traveller or golfer, but don't let that put you off. We'd stay there again and Hoylake really is a lovely little seaside town.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wernda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matt K, General Manager at Holiday Inn Express Liverpool Hoylake, responded to this review, July 19, 2013
Thank you for your review and we are really pleased with your comments.

I hope to see you again soon.

Matt Knight - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Liverpool Hoylake

Property: Holiday Inn Express Liverpool Hoylake
Address: The Kings Gap, Hoylake CH47 1HE, England (Formerly Kings Gap Court Hotel)
Phone Number:
Location: United Kingdom > England > Merseyside > Wirral > Hoylake
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Hoylake
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Liverpool Hoylake 3*
Number of rooms: 56
Official Description (provided by the hotel):
This new build 56 bedroom hotel gives you something unique;a mix of cosmopolitan, blending with the original VictorianHouse which will house our fabulous Marco Pierre WhiteFrankies New York Italian, bedrooms and meeting rooms.The supporting infrastructure offers an eclectic mix ofrural, urban and coastal activity from sailing at the seasidetown of West Kirby to playing golf at the neighbouringRoyal Liverpool Golf Club, home to the Open Golfchampionship in 2014 following its success in 2008, tosightseeing, shopping and exploring the City of Liverpool,hailed as the best European Capital of Culture on record,also ideally placed to visit the Historical City of Chester. ... more   less 
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Also Known As:
Kings Gap Court Liverpool
Holiday Inn Express Liverpool Hoylake Wirral

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