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Premier Inn Wirral (Heswall) Hotel
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    Reviews (600)
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    Reviewed October 30, 2012

    We come to the Wirral regularly to visit family and this is the best location for value for money, location and convenient food. Glegg Arms always friendly and welcoming. We arrived there one late Sunday evening not expecting to be able to eat but they were serving until 10pm and produced food for us with a smile even though we were the only people in there and I expect they were hoping to get home early! Hotel is clean, rooms a decent size, heating is easily regulated; would like more tea bags please and free wi-fi.

    • Stayed: October 2012, traveled with family
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    3  Thank Helena A
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    Anne N, Manager at Premier Inn Wirral (Heswall) Hotel, responded to this reviewResponded November 13, 2012

    Thank you for your comments regarding your recent experience at the Heswall Premier Inn.

    At Premier Inn, we pride ourselves in exceeding guests’ expectations at every opportunity and I am really happy that you had a very comfortable night and the room met your expectations. Your feedback regarding teabags and wifi is very much appreciated as it enables us to improve standards. Please be assured that the issues raised will be escalated to headoffice.

    We look forward to seeing you back at the Premier Inn Wirral Heswall in the near future.

    May I take this opportunity to thank you for taking the time to let us know your thoughts.

    Yours sincerely


    Anne
    Team Leader

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed October 29, 2012

    The Premier Inn at Heswall was notable for friendly staff - especially at The Gregg Arms where we had dinner and breakfast. A good, sound, basic service all round with warmth and humour. Lots of helpful advice when we requested it regarding buses, ferries, places worth visiting etc. The only downside was that none of the staff appeared to follow Tranmere and seemed astonished that anyone would travel to see them. Very convenient location - and Heswall itself is a very well-heeled place with nice shops, eating places and coffee shops.
    Rubbish journey up the M6 on Friday afternoon though. Don't ever try it unless you have to.

    Room Tip: Room 54 was very quiet, but the whole place seemed pretty calm and serene.
    • Stayed: October 2012, traveled with friends
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    2  Thank Keith A
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    Anne N, Manager at Premier Inn Wirral (Heswall) Hotel, responded to this reviewResponded November 13, 2012

    Thank you for your comments regarding your recent experience at the Heswall Premier Inn.

    At Premier Inn, we pride ourselves in exceeding guests’ expectations at every opportunity and I am really happy that you had a very comfortable night and the room met your expectations. I am also really happy that you consider our staff very pleasant, even if they dont support tranmere.

    We look forward to seeing you back at the Premier Inn Wirral Heswall in the near future.

    May I take this opportunity to thank you for taking the time to let us know your thoughts.

    Yours sincerely


    Anne
    Team Leader

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed October 29, 2012 via mobile

    I've just returned from my 3rd stay at this hotel in the last 3 years. The rooms were absolutely spotless as they always are. The staff in both the hotel and the pub attaching, The Glegg Arms, were all so friendly and seem genuinely happy in their jobs. I would recommend this hotel to anyone visiting Heswall or the surrounding areas.

    • Stayed: October 2012
      • Value
      • Location
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      • Cleanliness
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    2  Thank Beanie14
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    Anne N, Manager at Premier Inn Wirral (Heswall) Hotel, responded to this reviewResponded November 13, 2012

    Thank you for your comments regarding your recent experience at the Heswall Premier Inn.

    At Premier Inn, we pride ourselves in exceeding guests’ expectations at every opportunity and I am really happy that you had a very comfortable night and the room met your expectations. I am also really happy that you consider our staff very pleasant.

    We look forward to seeing you back at the Premier Inn Wirral Heswall in the near future.

    May I take this opportunity to thank you for taking the time to let us know your thoughts.

    Yours sincerely


    Anne
    Team Leader

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed October 15, 2012

    2 adults and 2 kids. smallest bed lumpy, but we often find that at PI, and reception helped to sort it out. Staff very friendly and helpful. room good sized and everything worked fine. toilet flush very noisy. Overall, quiet room, great breakfast and very good vfm

    • Stayed: October 2012, traveled with family
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    2  Thank goodwin19
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    Anne N, Manager at Premier Inn Wirral (Heswall) Hotel, responded to this reviewResponded October 18, 2012

    Thank you for your comments regarding your recent experience at the Heswall Premier Inn.

    We apologise that on this occasion some aspects of our hotel including the noise of toilet flush and comfort of the small bed did not meet your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please be assured that the issues raised will be fully investigated.

    Thank you once again for your review.


    Anne
    Team Leader

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
    Reviewed October 12, 2012

    We were warmly welcomed as we arrived at the Premier inn at Heswall. We got a good deal with there saver deals by booking in advanced. The room was nice and clean the bed was very comfortable. It is also ideally situated for expolring the Wirrel.

    • Stayed: October 2012, traveled with family
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    2  Thank polric
    This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
    Anne N, Manager at Premier Inn Wirral (Heswall) Hotel, responded to this reviewResponded October 18, 2012

    Thank you for your comments regarding your recent experience at the Heswall Premier Inn.

    At Premier Inn, we pride ourselves in exceeding guests’ expectations at every opportunity and I am really happy that you had a very comfortable night and the room met your expectations. I am also really happy that you consider our staff very pleasant.

    We look forward to seeing you back at the Premier Inn Wirral Heswall in the near future.

    May I take this opportunity to thank you for taking the time to let us know your thoughts.

    Yours sincerely


    Anne
    Team Leader

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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