Booked a suite. So expected a suite, on arrival through a wedding party - were given the wrong room - a suite is two connected rooms or areas at least, usually including an area where one can relax and have a meal etc away from the sleeping area. This Hotel misrepresentes the room as a suite and expects some of the well finished bathrooms to compensate.
To make just a few brief points
Anyway we were moved to another room still not a suite, and when we went to get our new key that night were given the wrong room again - some of the staff tried hard but there no proper management plan, I think they rely on the somewhat laid back country house informal attitude, There is no proper reception just a desk occupied on a random basis and you usually have to go looking for somebody. The coridoors are dark and there are no signs to direct to rooms etc overall somewhat shambolic and disappointing - oh and there is the gate where you have to have memorised a code to escape no sensors camera or intercom very frustrating - we got a reduction on the bill so I guess it was not a nightmare but still very frustrating.
- Official Description (provided by the hotel):
- The Hillbark Hotel & Spa, located in the 250 acres of parkland in Royden Park on the Wirral, is the only five-star hotel in the Liverpool City Region and the smallest five-star in the UK. The Elizabethan style mansion has 18 individually designed bedrooms, a choice of restaurants including an award winning fine dining restaurant The Dining Room at Hillbark and a luxurious spa. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Priceline, TripOnline SA, Booking.com and LateRooms so you can book your Hillbark Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hillbark Hotel Frankby
- Hillbark Hotel Wirral/Frankby, UK