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Rustic Pub Co. Hotel
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Rustic Pub Co. Hotel
Ranked #1 of 2 Codicote B&B and Inns
Reviewed November 7, 2011

Don't even contemplate staying here ! Filthy rooms ,smelly damp bathrooms only that we booked in late ,thankfully for only one night we would not have stayed at all. The bar feels cold and stark. We only stayed because we had bee recommended by someone who had stayed when it was called the rustic pub . Went to Welwyn to eat and did not even bother with breakfast
as if the public areas are not acceptable in cleanliness Whats the kitchen like ? The place should be shut down .

Room Tip: go somewhere else
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  • Stayed: October 2011, traveled as a couple
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1  Thank KingSeagull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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9 - 15 of 33 reviews

Reviewed October 16, 2011

Cold, damp smelly and cheap!
The floors are laminate, the bed was broken, the heating was archaic, the hanging space a wardrobe with doors removed. The TV was antique, no remote, channels were basic and no aeriel made the programmes snowy to view and hard to hear.
The bathroon taps were scaled and water streaked, the toilet pan needed a good clean, the tiles around the bath were dirty and grimy and grouting needed replacing.
The room was cold and when the heater was put on the smell was of dust from it and the heat rose straight up through the curtains and not the room. Towel rail had warning on it that it would get extremely hot,, didn't even get warm.
The person in charge when i spoke to him smelt of alcohol and was very rude when i went to complain, he said he'd view the room, saying it had been the coldest day so far, all the more reason to have heating on for guests arrival. He said the tv was old. Looking at the pictures on the site it is not representetive of the place we visited.
Stark white walls in the bar and tables weren't set for fine dining at all.
The one thing which was nice and we couldn't complain about was the young woman working there. She even apologised as i left.
Humiliating experience, disgusted by managers attitude and would not recommend at all!

Room Tip: Check reviews before booking
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  • Stayed: October 2011, traveled as a couple
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1  Thank Carole F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2011

When we arrived the man we presume is in charge, as he didn't introduce himself gave us a run down of the bar meal times. Newly painted a stark White we sat and ate a nice meal of lamb shank and whole ribs. We had 2 pints of coke and a 2 Malibu and coke and added it to be paid in the morning when we left. We went to our room, no 4 and was totally surprised to enter what appeared to be no more than a shed with curtains. It was musty and damp smelling. The hanging closet was double wardrobe with no doors, cheap and tacky.The bathroom even with towel rail on was freezing with no window covering. The floor is laminate throughout, the bed was old and rock hard when we sat on it. The bedroom put me in mind of a detention centre. No comforts, a wall heater which when turned on stunk of dust. I returned to bar after 5 minutes to say we couldn't stay there as it was damp, cold and unwelcoming. The man in charge said he would look at the room. He said it smelt damp cause it hadn't been used for days, when I said the tv had no remote and the picture was snowy, has he noticed, he replied with "it's old!" I said sorry but we're not staying in here and was then told you can have a refund, just pay your bar bill and go!!! Charmer! £38.90. The pictures of this place are not a true depiction of anything that's there. No comforts in bar and those awful large screens everywhere with football on constantly. I can't put I really want as it is too rude, I'm disgusted with the whole sorry mess of a place and it's manager.....

Room Tip: If at all possible get some one to check hotel out first, or when you arrive make sure it's what...
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  • Stayed: October 2011, traveled as a couple
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Thank Carole F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 9, 2011

We myself my partner and daughter stayed six nights at The Bell, the service was mediocre, the lack of effort was plain to see, boxes left on the floor for days on end, breakfast missing items every day (ran out of marmalade on the friday, still none on the sunday two shops in sight from the front door both selling it). Room cleanlyness good rooms could do with a coat of paint.The thing that as a qualified chef realy got me was when asking for crispy bacon it was deep fried (if you have never tried deep fried bacon a word of advice DON'T) As this was the only trip away this year felt let down. The best thing about staying there is it's close proximity to The Goat a pub of the first order.

  • Stayed: August 2011, traveled with family
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Thank Jeremy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2011

We used the Bell Motel as a stop over after visiting freinds the day before. The accommodation consists of a number of motel style chalet rooms at the back of the public house. The rooms were clean and tidy and good value for money. We did try to get breakfast in the morning in the main pub. We were one of the first to arrive and ordered off the menu. We waited and waited. There seemed to be a steady flow of orders coming out of the kitchen and then being sent back because they were wrong. The people on the next table, who were first in the breakfast room, did eventually get their order but it was cold. We complained to the waitress that we had waited a long time and waited again. The breakfast never did arrive and we decided to go elsewhere. What a shame.

  • Stayed: June 2011, traveled with friends
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Thank stevel1010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 8, 2011

This well established Pub/Motel now has new Owners with plenty of experience in hospitality and know what they are doing. Should bring a new lease of life to this Village Pub. With reasonable rates and a hearty cooked English Breakfast included I would certainly book in again.
Many thanks for your welcome hospitality and good luck in your new venture.

  • Stayed: May 2011, traveled solo
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Thank SteveE55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 26, 2011

Having stayed here for over 10 years, I am absolutely stunned at the rude and discourteous management that have taken over recently! I shall never be staying here again.

  • Stayed: October 2010, traveled with friends
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Thank JOHNSARGENT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
firinneHertfordshire, Manager at Rustic Pub Co. Hotel, responded to this reviewResponded February 3, 2011

No proof of any visit to our premises by the author of this posting during October 2010 ,so clearly libellous so please contact us directly with your details so we can investigate further before considering what litigation route to undertake.
Thank You
The management

Please note we welcome all forms of customer review and if in the rare occassion a problem exists we have twenty four hour service,we cannot remedy something that has allegedly occurred over four months ago and only come to the fore now. We have transparent policies and pricing and if a guest customer does not agree with our policies which are designed to comply with UK licensing laws and the comfort and security of other valued guests ,we will decline the reservation without penalty ,so as not to create uncomfortable situations.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Rustic Pub Co. Hotel

Address: 65 High Street, Codicote SG4 8XD, England
Location: United Kingdom > England > Hertfordshire > Codicote
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant
Hotel Style:
Ranked #1 of 2 B&Bs / Inns in Codicote
Hotel Class:3 star — Rustic Pub Co. Hotel 3*
Number of rooms: 25
Official Description (provided by the hotel):
Privately owned hotel set around a 300 year old inn, situated in a beautiful and thriving village of Codicote, Hertfordshire. The hotel caters for business people and weekenders alike and has 25 chalet-style high-specification bungalows. Guest can experience impeccable service rising above and beyond all expectations. The hotel also caters for weddings, formal and informal events, conferences and office related parties. Central London is only 30 minutes away! ... more   less 
Also Known As:
Bell Hotel Country
Rustic Pub Co. Hotel UK/Codicote, England

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