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Reviewed July 26, 2016

I needed a hotel at short notice, for an overnight business stay nearby. I found this on Booking.com and for a very reasonable price, including breakfast.

The hotel's comfortable, although it takes some getting used to the endless corridors, twisting up and down staircases, to find the rooms. And the rooms themselves are comfortable, but nothing to write home about. But then - for a well-priced stay when all you need is a bed and a bathroom, it's not bad. The bathroom was a bit on the small side, and I had to sleep with the windows wide open because the ventilation wasn't too effective.

I was disappointed with the food, not with the quantity but the content of the menu. It was 'rent a menu'. You'd find chicken tikka masala, sausages and mash, steak and chips, chicken breast on any anonymous hotel menu up and down the country. But at least it was well cooked (I had the steak and chips) and the chef didn't commit the cardinal sin of deciding that I can't possibly have ordered a steak rare. The meat was also well-sourced.

Staff were very friendly, so overall I can't fault it - it just needs a little more imagination.

  • Stayed: June 2016, traveled on business
    • Value
    • Sleep Quality
    • Service
1  Thank A B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruth H, Marketing Executive at Aubrey Park Hotel, responded to this reviewResponded August 2, 2016

Dear Guest,

Thank you for your review, we’ve listened to your feedback and have forwarded this on to our Managing Director and Head Chef. We’re glad you enjoyed your steak and chips!

We’d love to welcome you back in November when our brand new events venue, exciting new landscaping and developments that will really spark the imagination.

Also check out our social media pages such our Facebook page where you’ll see we’re heading up some really exciting projects.

Many thanks,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2016

Stayed The hotel for the weekend to attend a wedding and was less pleased about it, the room Myself and family stayed in was not clean, the beds was mad up and we had clean towels, the bathroom was not clean, as my son had used talc it was still all over the floor, the side board where the telly was full of dust from we went in to the til the time we left.
While in the bar, a couple of people came in to the bar and wanting drinks every drink they had ask for didn't have so they was disappointed some else is food was not cook.
Breakfast I had two eggs and they were has dried as anything, waited to long for the toast to cook.
only one disabled bay so it made more difficult for my partner to walk further to hotel when abled bodied were able to park right on top of the hotel .
tryning to sleep in the room was like sleeping in and oven it was that hot.

Room Tip: If your disabled make sure you ask for disabled room as it only has two and one disabled parking.
  • Stayed: July 2016, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank scrumie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruth H, Marketing Executive at Aubrey Park Hotel, responded to this reviewResponded July 26, 2016

Dear Guest,

Thank you for your review. We’re truly shocked to hear that your room was nothing other than perfect, we have strict regulations. If you would like to contact me directly to; ruth@aubreypark.co.uk and we can investigate this further.

Do apologise for the car parking in the disabled space, this is not good at all, and we’re working to make sure that we check who is in the allocated parking space from now on!

Thank you for your feedback, we hope to hear from you.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2016 via mobile

Room and facilities are very good. Friendly and very helpful staff. only complaint is the food. It's cheap and bland with OTT prices. Local pub grub far better for half the price which was very disappointing for a 4 star hotel which is strange

Stayed: July 2016
Thank HaroldBishop1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruth H, Marketing Executive at Aubrey Park Hotel, responded to this reviewResponded July 26, 2016

Dear Guest,

Thank you for your review. We’re happy to hear that you found our facilities and team were good.

We’re discussing your feedback about the food with our Head Chef to investigate why the food was nothing other than top-notch quality!

Once again, thank you for your feedback, we really do appreciate it.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2016

Nice hotel with very welcoming staff. The hotel is large with plenty of parking. The food was nice in the restaurant but service somewhat slow. There was a prom n the night I stopped so there was loud music playing to 12 at night which was a little bit of an issue.

Room Tip: Get room at back of hotel. A longer walk but quieter
  • Stayed: June 2016, traveled on business
    • Value
    • Sleep Quality
    • Service
Thank rusel_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruth H, Marketing Executive at Aubrey Park Hotel, responded to this reviewResponded July 26, 2016

Dear Guest,

Thank you for your review. We’ve forwarded on your helpful feedback to our Head Chef, Food & Beverage Manager, we really do appreciate it.

We’re happy to hear that you found are team welcoming, they’re a great bunch!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2016

We book up this hotel for just a weekend away, it was ok breakfast was good but had a meal at the bar not that nice burger was burnt chips was ok but the price was a bit much and wished we went out for dinner. The room was clean and had a fan as it was hot but looked over a work site so as it was Friday had work men all day so had the curtains pulled so dark room on a nice day.but over all nice hotel

Room Tip: Make sure you don't have to look at work site
  • Stayed: July 2016, traveled as a couple
    • Value
    • Location
    • Service
Thank _jclements61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruth H, Marketing Executive at Aubrey Park Hotel, responded to this reviewResponded July 26, 2016

Dear Guest,

Thank you for your review. We have forwarded on your feedback to our Head Chef and Managing Director.

Thank you for your feedback, we really do appreciate it.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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