When I arrived at the hotel I had great expectations. It's a beautiful manor house in the middle of picturesque grounds but that's where the positives end. Upon arriving at reception I was told my room was in the Headley wing and given very curt directions. I wasn't informed about breakfast or dinner and the reception manager really showed no interest in making my stay comfortable. When I arrived at the room I was surprised by how small it was. A small bed was pushed against a dirty wall with a very basic set of facilities at the end of the bed. The room was cold and smelt damp. Throughout my stay I had a number of maintenance issues such as a toilet which was dripping all night, a plug hole which didn't open and the power frequently cut out. On a number of occasions there was no hot water. The hotel was unloved and the staff were uninterested. I was staying with a training group and it seems the rooms in the wing are probably cheaper but there's no excuse for not getting the basics right. The rooms were also very noisy and I could hear every time the guest next door used the toilet or even coughed. I've stayed in much better budget hotels. The food in the hotel was very good though, although the restaurant did run out of bacon. The catering and events staff were also much more helpful than the reception staff. This hotel seriously needs some TLC and staff who care about their guests.
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- Also Known As:
- Hartsfield Manor, Betchworth Surrey, UK
- Hartsfield Manor Hotel Betchworth