- I reserved a room a couple of weeks before I travelled. I called a couple of days before and my booking had been lost
- When I arrived the second booking had also been lost, but after a long wait was found again. It was then incorrect and I had only been booked for one night instead of two
- I specifically asked for a quiet room and was put in a room directly above the speakers at a wedding - it was so loud the cups and saucers were moving across the coffee table and I couldn't hear the TV. It seems that one of the staff had changed my room so a member of staff could stay in my original one!!
- Some of the staff were criticising the new management saying that they didn't know what they were doing
- I asked for a discount in view of the mess ups and it was agreed a £15 discount would be taken from my card, however, full payment was taken without my authorisation
- Despite numerous phonecalls and E-mails the proprietor never called me back
Terrible service, avoid at all costs. The only person who tried to help me was called Louise, but her hands were clearly tied. (Can I add that it wasn't Louise who criticised the management, she was the only professional member of staff there).
- Official Description (provided by the hotel):
- This historic Hotel is just minutes from the town of Batley, and a short driving distance to local beauty spots, including Bronte Country, Summer Wine Country, Yorkshire’s Skopos Motor Museum, Howley Hall Golf Club, and Bagshaw Museum, to name a few. Guests can also visit surrounding cities including Dewsbury at 1 mile, Brighouse at 2 miles, Cleckheaton at 2 miles, Osset at 2 miles and Leeds, Wakefield, Huddersfield, Halifax, and Bradford that are only 5 miles away. ... more less
- Reservation Options:
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- Also Known As:
- Alder Hotel Healey Lane