Beware of the seemingly fraudulent practice of Britannia Hotels. Last week central reservations sold me a 2-night package at this hotel. I accepted the offer of bed, breakfast, dinner with wine at the cost of £.55.00 per night. I was further offered airport transfer at the cost of £3 per way and duly accepted. My credit card was accordingly debited with the total.
However, the hotel did not recognize two elements of this package. I was told I could only have a glass of wine if I produced a voucher (I didn't have one) and therefore had to pay for it. I also had to pay £.12.95 for airport transfer on top of the £.6.00 already paid to Britannia as the telecab firm had no record of a booking in my name. When I complained about this on arrival the receptionist said she would sort it out for the return journey. This was not the case. No-one sorted out this administrative mess and furthermore the taxi driver told me it was a fairly frequent occurrence. On returning home I complained to central reservations and was told to contact the hotel directly. I then sent a fax to the manager and have not even had the courtesy of a reply.
As regards the hotel itself, it certainly is cheap but badly run. The room (414) had a very badly stained carpet, the curtain was hanging down, a dead bluebottle on the windowsill, filthy windows and the heated towel rail in the bathroom had been removed. However, the most unacceptable feature of this hotel apart from taking money for services not rendered is the food. It is truly disgraceful. Such a shame because the hotel is so convenient for the airport and the staff were friendly and helpful. Thankfully there are other hotels in the vicinity.
- Official Description (provided by the hotel):
- The Britannia Leeds Bradford Airport Hotel is a modern hotel, set in 3 acres of beautiful landscaped grounds, offering panoramic views of the surrounding area, including the stunning Yorkshire Dales. The hotel is situated just 2 miles from Leeds Bradford Airport, 8 miles from Leeds city centre and 10 miles from Bradford city centre, making it one of the most conveniently located Leeds Hotels. ... more less
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- Also Known As:
- Britannia Leeds Bradford Airport Hotel Leeds
- Britannia Hotel Leeds