Here is my review of the De Salis Hotel Stansted, I hope you find it helpful in making a decision as to whether or not to stay there.
I was going to give this hotel a moderate review as it was good value for money at £55 for a nights stay and 15 days parking, transfers to Stansted were £9 per person return but it still represented good value.
On arrival the hotel looks nice in it's own grounds and it is 10 minutes from the airport. Check-in was quick and easy and all rooms are on the ground floor. There is a restaurant and a bar with the usual options fr food and drink, we did try the restaurant for an evening meal and to be honest it was average but expensive. Parking is on-site so none of the move car to off-site parking and get a bus.
Our room on initial impression seemed ok and it was of a good size, the bed was comfortable and generally the room was clean, although the bathroom door stuck badly and my wife struggled to close it. I would at this point bring up a couple of issues the first regarding safety. The bathroom has an electric (oil) towel rail, now I don't know if it worked or not but the power cord went through a hole in the wall tile and I could easily pull it out to reveal the connection to the 220 mains supply. From my understanding ALL electrical appliances in a bathroom should be connected by a fused spur and connected to the mains via this spur not just a drilled hole in the wall and no fastening?
The second issue I would highlight is the shower. It was one of these cubicle things with a radio multiple water jets etc. I could not get it to work and had to resort to calling down to reception for help (a first for me not being able to work a shower). On arrival it took the chap ten minutes to figure it out so I did not feel to thick in the end! Here is the point though, it's was useless and turning the water temp down took a massive amount of force to turn the control and even then it was still very hot. Also the multi jets were encrusted in mould and lime-scale and once in the shower the water struggled to drain the reason for this became apparent when I lifted the “plug” and found Lilliput and Gulliver were living down there, it was FILTHY and I mean FILTHY, so much so that my wife refused to use it preferring to wash over the sink.
Our transfers went ok the next morning so for the price the stay was acceptable and at this point I was prepared to give it an average rating except the following happened.
On our return I called the hotel as instructed but we were then delayed at customs so when we got to the collection point the transfer was not there. So I rang the hotel and received a “lecture” for not being at the pick-up point by the receptionist, a good start but it gets better (in an ironic way not a good way). On arrival at the hotel I went to reception to collect my car keys as you have to leave them behind in-case they need to move your car. To cut a long story short they had lost my car keys.
Much scurrying about then ensued, eventually after 45 minutes to 1 hour they came up with the following excuse. Somehow my car keys had been taken “off-site” to a secure location and had been left there by mistake and someone had been dispatched to collect them, but this would take about an hour. Considering we had a 250 mile journey ahead of us I was, as you can imagine, not a happy bunny by this point.
Now I can be at times gullible but I am not stupid as the car was still on-site? Now imagine my surprise when we entered a Star Trek time shift scenario and the dispatched person returned after 15 minutes with my keys? A half hearted apology was given with no explanation offered.
I had taken my odometer reading including a photograph when we left the car and imagine my surprise when it turned out my car had traveled 20 plus miles during it's 14 day stay at the De Salis hotel.
Well that’s our experience and I hope it helps, but as in all these things you will have to make up your own mind whether or not to stay here based on the cost compared to other airport hotels in the area.
Thanks for taking the time to read our review.
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- Also Known As:
- DeSalis Hotel Elsenham, England