When we dropped our vehicle off and caught their shuttle to the airport, there was insufficieint space on the shuttle even though we had arrived at the time they requested us to arrive. This put us under a bit of pressure to checkin our luggage etc because we were then running 20 minutes late waiting for the next shuttle.
Trying to collect our car was a mission. We phone from the airport as directed. The person answering the call asked for our ticket number, and when I asked her to please hold on Ii would have to dig in my bag for it, she hung up on me, requiring me to phone back. She then said their shuttle would be there to pick us up in 10 minutes. It took 35 minutes for it to arrive. Standing around in an almost desserted parking area for that amount of time at 1am is extremely unpleasant.
On arrival back at the hotel, the driver of the shuttle located my keys, then when for a wander upstairs before coming back downstairs and handing them over.
In daylight at home I have noticed that the front bumper has been damaged on both sides while the car was in parking, but based on what other reviewers comments on trying to chase up on damage to vehicles I won't be bothering to pursue it with the hotel, just making sure I avoid the place like the plague in future.
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- Also Known As:
- DeSalis Hotel Elsenham, England