We booked this hotel in September 2012 for one night with 15 days free parking in May 2013. Just to be sure a week prior to our trip I rang and asked them to confirm the booking. They said they had no record of me booking at all. I sent them the original e mail and got a response confirming booking.
When we arrived the man at reception was very friendly and helpful he checked us in and explained the facilities which include an Indian Restaurant, more about that later.
The room was large but quite basic with a mishmash of furnishings and colours. The bathroom is good size with shower but very cheap and limited amenities.
The bed was quite comfortable and considering we were next to an airport the sound proofing was reasonable.
We decided to go out to a nearby pub for a drink and return and dine in the Indian Restaurant. When we returned I ordered a couple of drinks and waited to be brought the menus. The young lady behind the bar ignored us for about 10 minutes so I went over and asked for menus which she handed me. We opened them to find a piece of paper with Pizza, fried chicken and pasta on it. I called over and asked for the Indian menu. She told me there was no Indian food tonight only the food she had shown me. I queried how an Indian restaurant which features on the hotel website and literature does not serve Indian food. She said the Indian chef had not turned up so only pizza etc from a microwave.
We declined this and returned to the pub down the road for a reasonable pub meal. There is very little around the hotel so it is fortunate that there was a pub a 5 minute drive away. If you did not have a car...hard luck!
We slept quite well and came down for the breakfast. The offering was really limited and very poor. A couple of scruffy oranges on a plate, some hard boiled eggs which, for some reason, had mayonnaise on them a few slices of bread and a toaster for do it yourself. The up side was a coffee machine which you could make a reasonable fresh coffee from.
We went to reception to arrange for the car parking and the same helpful man gave us instructions. Unfortunately a guest who has posted a review on here was engaged in a very heated argument with him over lack of transport from terminal which did not fill us with confidence.
The shuttle bus costs an additional £4.50 per person each way£18 round trip which is a little high.
On our return we phoned the hotel and were told the shuttle would be about 45 minutes which was accurate. We had left the car in a space at the back of the hotel and was surprised to be given a different lot number for location. I walked completely around the car park and the car was not in the location advised by reception or where we had left it. The receptionist came out with me and we eventually located it no where near the advised location. However he is apologetic and froendly.
Overall this hotel is adequate for one night stay prior to travel from Stansted and offers reasonable deals for accommodation and parking. I would not recommend a two week holiday here but I guess nobody would stay in this location for more than one or two nights.
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- Also Known As:
- DeSalis Hotel Elsenham, England