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The Swan
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Reviews (454)
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Reviewed April 5, 2014 via mobile

We stayed for a sat and sun night, yes the room was a little tierd but it is a lovely old hotel. This was more than made up for by the service of the staff in particular jimmy johnson who looked after us on both evenings very well. The manager was also very welcoming. We ate there on both evenings and although the first evenings meal was ok the next evening the meal was excellent. would happily return to this hotel.

  • Stayed: March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank jamesp1Wales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard D, Guest Relations Manager at The Swan, responded to this reviewResponded April 22, 2014

Thank you for comments, I will be glad to pass them on to the team. We will look forward to seeing you in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2014

We went for a birthday lunch.
First of all they couldn't find our booking. (This is the second time this has happened to us)
Then when ordering our meals we mentioned it seemed busy and was there a wait?
We were told a little one.
After 35 minutes we asked how long and were told another 20.. We were also told that we had already been told it was a half hour wait.. Which we hadn't been .. But it was already over that.
When it got to an hour we asked again and the young girl told us that we had been told it was a wait and we could have a refund if we cancelled!!!! No apology.. It almost felt like being told if you don't like it go somewhere else.
We finally got our good after 90 minutes of waiting.
I can't give an honest opinion of what it was like as we were so hungry we would have probably eaten cardboard.
We won't be eating there again and I really think that the staff, including who I assume was the manager, should take a customer service course because besides one older waitress who at least chased for us, leave a lot to be desired.

  • Stayed: April 2014
    • Location
    • Cleanliness
Thank LizzLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard D, Guest Relations Manager at The Swan, responded to this reviewResponded April 22, 2014

Thank you for your comments, we will be sure to look into these issues as this is a rare occasion of this kind of event happening. Apologies for any inconvenience this may have caused and we hope you could visit us again sometime in the near future to show we aim to deliver a high standard of service to all.

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Reviewed April 4, 2014

Would not recommend eating here, had to wait over an hour and a half for food and not even an apology from any of the staff , just kept getting told it was coming, and after all that the food wasn't great.

Stayed: March 2014, traveled with family
Thank 13bono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard D, Guest Relations Manager at The Swan, responded to this reviewResponded April 22, 2014

We will be sure to look into resolving these issues as this is not usually our high standards we look to set. Sorry for any inconvenience this may have caused.

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Reviewed March 19, 2014

The Swan is set in an attractive old English village, opposite Thaxted church and although it's difficult to modernise these medieval buildings, the room we had was very clean and the bathroom spacious with newish suite, fluffy towels etc. We had a room at the front which was a bit noisy first thing in the morning as it is very near the road and of course Stansted airport is not far away so the flights do start quite early. The pub and bar areas are typically beamed, cosy and welcoming. Prices are excellent for food and drinks being part of the Old English Inns chain owned by Greene King. Breakfast was excellent.

Room Tip: Perhaps a room at the back may be quieter as right on the road.
  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
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Thank CeebeeNorfolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard D, Guest Relations Manager at The Swan, responded to this reviewResponded March 20, 2014

Thank you for your comments, which I will be sure to pass on to the team. We look forward to seeing you again in the near future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 16, 2014

Stayed 2 nights weekend getaway. The rooms are definitely tired and shabby in places - yes there is mould above the windows but I find myself asking perhaps there should be considering the age of the hotel??? It did add to the character but was it healthy? However the room was clean and comfortable, toilet was a bit of a nightmare!. On the whole the staff were helpful, breakfast was a bit of a disappointment on both mornings. The tables were poorly prepared or in a mess from the previous occupants. One staff member decided to sweep the wooden floor with a yard broom whilst we were eating. I understand that there was a staff shortage and did empathise until I was served with a cup of tea which could only have been described as still in the pot from the previous evening. Evening meals were on the whole very good.

Room Tip: Take a hair dryer if you need one. Be prepared to contend with a mouldy room and poor toilet system.
  • Stayed: March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank chippalarter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard D, Guest Relations Manager at The Swan, responded to this reviewResponded March 20, 2014

Thank you for your comments, we are now looking into the conditions of the rooms and will be sure to address these soon as possible. Staffing levels have now been reviewed for the peak times and have been resolved. We apologise for any inconvenience this may have caused.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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