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The Swan
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Reviews (454)
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304 - 309 of 454 reviews
Reviewed January 16, 2014 via mobile

Visited the swan inn Thaxtead for an overnight stay with the girlfriend. The room had plenty of character as did the pub itself. The staff from the moment we arrived were nothing but courteous, polite and engaging with us both during every opportunity. Haven't had a good night sleep like that in yonks! The evening meal was so appetising with the smell of the lamb shank simply making it Devine before my first mouth fall......the wine selection was delightful and the gentleman on the bar was nothing but patient and informative in selecting the right accompaniment for my meal. The breakfast lady was so nice and chatty making us feel as tho we had our great aunt flow doing breakfast for us in her sitting room! I understand from listening to conversations in the bar manager and his assistant haven't been there long and if that's how good they already are I am sure better things are yet to come and I look forward to that on my next visit (which I have already booked)

Stayed: January 2014, traveled as a couple
Thank JrTottem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris H, Manager at The Swan, responded to this reviewResponded March 3, 2018

Dear Guest

Thank you for your review.

Since you posted your review a lot has changed at The Swan hotel.

The Swan Hotel has now been fully refurbished to a cost of over £1million and we are now very proud to be able to offer hotel bedrooms of the highest standard to the discerning hotel guest.

We have a completely new team including new management that took over in November 2018.

So the next time you are considering booking hotel accommodation in North Essex please give us a call. We look forward to showing you the vast improvements that The Swan has undergone and hope to hear from you soon

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2014

My partner and I absolutely loved staying at this beautiful inn. With spectacular scenery throughout the local area and wonderful service from all the staff, I really look forward to coming back. Well done Swan team!

Room Tip: The main building views are fantastic!
  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Bulljeetah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris H, Manager at The Swan, responded to this reviewResponded March 3, 2018

Dear Guest

Thank you for your review.

Since you posted your review a lot has changed at The Swan hotel.

The Swan Hotel has now been fully refurbished to a cost of over £1million and we are now very proud to be able to offer hotel bedrooms of the highest standard to the discerning hotel guest.

We have a completely new team including new management that took over in November 2018.

So the next time you are considering booking hotel accommodation in North Essex please give us a call. We look forward to showing you the vast improvements that The Swan has undergone and hope to hear from you soon

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 8, 2014

Excellent in every respect. Delightful location in historic town. Comfortable recently refurbished room with nice en suite & comfortable bed. Excellent breakfast with huge choice, Log fires, oak beams, great welcome from polite friendly staff.

Room Tip: We stayed in room 5 in the main building which exceeded all our expectations despite fronting the main road was quite quiet.
  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris H, Manager at The Swan, responded to this reviewResponded March 3, 2018

Dear Guest

Thank you for your review.

Since you posted your review a lot has changed at The Swan hotel.

The Swan Hotel has now been fully refurbished to a cost of over £1million and we are now very proud to be able to offer hotel bedrooms of the highest standard to the discerning hotel guest.

We have a completely new team including new management that took over in November 2018.

So the next time you are considering booking hotel accommodation in North Essex please give us a call. We look forward to showing you the vast improvements that The Swan has undergone and hope to hear from you soon

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2014 via mobile

Nice pub and B&B. We checked in just before 9pm, but we were able to order dinner, as the kitchen was open until late. Good atmosphere and very Christmassy. Breakfast was excellent!!! B&B very good value for money!!

  • Stayed: December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Rosalinka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris H, Manager at The Swan, responded to this reviewResponded March 3, 2018

Dear Guest

Thank you for your review.

Since you posted your review a lot has changed at The Swan hotel.

The Swan Hotel has now been fully refurbished to a cost of over £1million and we are now very proud to be able to offer hotel bedrooms of the highest standard to the discerning hotel guest.

We have a completely new team including new management that took over in November 2018.

So the next time you are considering booking hotel accommodation in North Essex please give us a call. We look forward to showing you the vast improvements that The Swan has undergone and hope to hear from you soon

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2013

I am a regular user of Old English Inns and have never had a problem until today

I have stayed at the swan in the past, the last time I stayed I had a room in the annexe which was cold and spartan however this was several years ago so this time I booked room in the main building, room 9 was charged as a feature room it was in need of a refurbish there was rust on the shower grout missing from the tiles and mould on the windows, however it had all the basics required. The main problem was at about midnight a motor started up in the bar below and continued to hum and vibrate all night in total I had around 2 hours sleep. I reported this to the receptionist on checking out and was told it was the radiators, however I think I know the difference between radiator noises and an electric motor the noise could be heard in the breakfast room in the morning. I was offered no apology or discount, obviously no "good night sleep guarantee" here. Also worth mentioning as other have the bed was 2 pushed together it was lumpy with hard lumpy pillows.

The good thing about The Swan is the bar, its a friendly locals bar and I have used it many times in the past, also the food is good and the beer is always good

In summary the hotel is very tired and someone needs to do something about the noise from the Bar equipment at night.

Room Tip: avoid room 9
  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Kevin E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris H, Manager at The Swan, responded to this reviewResponded March 3, 2018

Dear Guest

Thank you for your review.

Since you posted your review a lot has changed at The Swan hotel.

The Swan Hotel has now been fully refurbished to a cost of over £1million and we are now very proud to be able to offer hotel bedrooms of the highest standard to the discerning hotel guest.

We have a completely new team including new management that took over in November 2018.

So the next time you are considering booking hotel accommodation in North Essex please give us a call. We look forward to showing you the vast improvements that The Swan has undergone and hope to hear from you soon

Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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