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“friendly and good food”
Review of The Swan

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The Swan
Ranked #1 of 1 Hotels in Thaxted
Level 5 Contributor
81 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
“friendly and good food”
Reviewed July 3, 2013

Although the swan is still waiting for refurbishment upstairs it did not spoil our stay. The rooms are looking a bit tired but they are clean. The staff and Management are professional in there jobs and all acknowledge any passing guest. We ate dinner and breakfast and both were very good. I notice that they scored a 5 from the Food Standards Agency. That shows that they follow the guide lines regarding the preparation and storage of food. So if you are wishing to stay in Thaxted there is history and plenty of nice walks across the road from the Hotel. The Swan does need some money spending on it but in my opinion it is worth the price that you pay. They allow dogs to in the bar and some of the rooms and as a dog owner that is much appreciated. I would stay again . Our room was at the front of the Hotel no problems sleeping with noise from the planes or traffic.

Room Tip: Room 4 is at the front
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank janetrA6858IF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason C, Guest Relations Manager at The Swan, responded to this review, July 26, 2013
Thank you for your feedback regarding your recent stay at The Swan Hotel, I am pleased you enjoyed your stay, we look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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399 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
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English first
Level 3 Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed June 29, 2013 via mobile

I stayed hear and had the unfortunate placement of a room near a fire escape where people looked in your room smoking cigarettes outside. Complained next morning and did not get a reduction in room rate. The place is dirty and tired. Also the noise from planes going overhead is a nightmare. Shame Thaxted is beautiful and a lovely place to have a stroll around

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lenniethevest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason C, Guest Relations Manager at The Swan, responded to this review, July 21, 2013
Thank you for your feedback regarding your recent stay, I am sorry to hear other guests were looking into your room whilst smoking, we do have a designated covered, heated smoking area for our customers unfortunately these guests on this occasion chose not to use this area, as for the aircraft noise, we are located just 7 miles from Stansted Airport.
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Travelers are raving about these Thaxted hotels

Leicester, United Kingdom
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed June 22, 2013

A lovely stay again at this Old English Inn...always made very welcome by Chris and Jade who run this pub... Very pretty location, always a bonus when on business.
Stayed here now a few times, the pub/hotel represents good value for money, hotel bedrooms however, are a little tired now and could do with some attention...
Great menu offering, good wines, but overall the service is always excellent and friendly.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason C, Guest Relations Manager at The Swan, responded to this review, July 26, 2013
Thank you for your review regarding your stay with us here at the Swan. I am delighted you found the service excellent, and look forward to welcoming you back soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 31, 2013

The village of Thaxted is a bit out of the way, but this hotel is definitely worth it. Lovely charming old pub / hotel with a good selection of beers and a friendly atmosphere, topped off by an amazing breakfast in the morning.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nluk100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason C, Guest Relations Manager at The Swan, responded to this review, July 26, 2013
Thank you for your review on Trip advisor regarding your stay at The Swan Hotel, I am pleased you had a nice stay and enjoyed the breakfast, we look forward to seeing you again soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level 5 Contributor
53 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 29, 2013

booked this as we were flying from stanstead the next morning. quite a spacious room with a comfy bed. everything was very clean. well stocked tea tray. we ate in the hotel and were very pleased with the food and the service. it was a thursday night and was quite busy, probably due to the elvis tribute act who we stayed and watched. very entertaining! we found the all staff to be very helpful and polite. the village is very pretty with old timber framed buildings. we had to leave before breakfast and were provided with a tray with a yoghurt, apple, a danish pastry and chocolate muffin. we would have liked to have had more time there but will definately use this hotel again, even though our room was directly above the car park and the outside seating area (room no.1) and was a bit noisy. it was very affordable at £39 for the double room

Room Tip: we were in room no.1 over the car park and outdoor seating area so it was a bit noisy but we were ti...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nannyknowsbest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason C, Guest Relations Manager at The Swan, responded to this review, July 26, 2013
Thank you for taking the time to review your stay at The Swan Hotel, We are please you enjoyed your stay with us and look forward to welcoming you back soon when Elvis may be back in the building.!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level 5 Contributor
68 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed May 25, 2013

The hotel does have a small park which soon gets filled up, we did manage to get a parking space each day and there is additional parking not far away. The first evening we decided to have a walk around Thaxted village and ended up dining at an Indian restaurant, which was probably a good idea as the next morning a number of guests were complaining about service at both the evening meal the previous night and breakfast that morning. As we were one of the later ones down for breakfast the waitress had to clear a table for us by relaying the plates and cutlery and then wiping down the table, service was slow that morning. However the next morning and a different waitress service was excellent and very satisfactory and the breakfast was enjoyable and plentiful. For evening meals we decided to eat out at the Indian restaurant except for the last night when we elected to eat at the Swan only to find all the table reserved so again it was Indian meal. The room was cleaned every day with fresh towels each day although we had not requested a change of towels each day. Walking round the village was very pleasant although you do get the impression the village can be very clicy, some villagers, and perhaps hotel staff, you talk to and are nice, others just see you as an intruder into theirs daily lives.

Stayed May 2013, traveled as a couple
Helpful?
1 Thank Reborn2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason C, Guest Relations Manager at The Swan, responded to this review, July 26, 2013
Thank you for your review regarding your stay at The Swan Hotel, I am disappointed you found Breakfast service slow, We take all feedback seriously and I thank you once again for taking the time to review your experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Skegness, United Kingdom
Level 3 Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 21, 2013

We found this hotel at the last minute and are so glad we did. It is a charming old pub and hotel and the service from the staff was superb.
We decided to have dinner there and were so glad we did as the food was excellent. Breakfast the next day also very good and we would certainly stay again.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jason C, Public Relations Manager at The Swan, responded to this review, May 25, 2013
Thank you for taking the time to review your stay here at The Swan, I am delighted that you enjoyed both the food and the service from the team, we look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Swan

Property: The Swan
Address: Bull Ring, Thaxted CM6 2PL, England
Location: United Kingdom > England > Essex > Thaxted
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Thaxted
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Swan 3*
Number of rooms: 20
Reservation Options:
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Also Known As:
The Swan Thaxted, Essex

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