We booked two rooms for two nights at this hotel and we were assigned rooms 304 and 306 at a cost of almost £800.00. On opening the rooms there was an overwhelming smell of dampness. There was evidence of a lot of water damage on the large window sill and a window that was impossible to close. The curtains were ripped; the wall paper was peeling and badly stained. There were no bed side lights and the bedroom floor creaked very loudly when you walked across it. The bathroom was particularly musty and smelly and it was clear why.... the shower curtain and ceiling was covered in a black mould. Asylum seekers would be offered better accommodation.
I brought this to the attention of the reception desk and was bluntly told to speak to the manager. She offered to show me a better room but she was told by a member of her staff that there was none left. She offered to support a total refund.... no apology or any semblance of customer service to rectify the situation and judging from her reaction this is not the first complaint of this nature she had heard. We had travelled a long distance to get to this hotel for a family holiday. Rip off Ireland is live in well at this hotel. We left the hotel and drove home promising never to holiday in Galway again.More