This was our fourth visit... And I rang to book a suite in the hotel, we checked into room 326 and when I arrived to the room I thought my request for a suite was never entered into the system, I never rang down as for a standard room it was fine.
However after my husband paid for the room on Sunday Morning he was charged €60 for an upgrade and to my surprise the receptionist told me it was an upgrade. This was most certainly not an upgrade. It was a room that looked out on the tennis court and if you looked to the right you could see the sea. It was not even a front view costal room! Standard bed, standard bathroom, small coffee table and two chairs as I would expect in any room.
There were four chocolates on the desk and a bottle of still water on each locker. Is this what we where paying an extra €60.00 for.
The manager went on to explain that it was a more spacious room with a costal view, I told her that I did not feel for the standard and size of the room that I should be paying an extra €60.00 for it and I have no problem in paying extra for a suite if I received a suite. She then to my disgust said “I was on already on a special rate with Super Valu”.I cannot see why this was relevent to the point I was making to her. From talking to staff and my own observation the hotel was extremely quiet therefore she should have been delighted to see any paying guests’ and to make it right for the us!!
I work in a hotel and this is not in my nature I am fully aware of standards, revenue generation etc... But I do not feel I received value for money.
I think it was the General Manager that was talking to me and I feel that she needs to learn what you can charge €60.00 for and improve her attitude to customers. I would not be willing to return to the hotel after specking to her!!
The restaurant manager, bar and reception staff where excellent as was the food.
I would also like recommend you update your website to the current decor of the hotel!
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- Also Known As:
- Hotel Connemara Coast
- Connemara Coast Galway
- Connemara Coast Hotel Ireland/Furbo, County Galway