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“Beautiful Experience!”
Review of Glenlo Abbey Hotel

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Glenlo Abbey Hotel
Ranked #1 of 1 Hotels in Bushypark
Certificate of Excellence
Halifax, Canada
Level Contributor
51 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Beautiful Experience!”
Reviewed January 2, 2013

My husband and I stayed at the Glenlo Abbey for one night with 2 other couples and we had a wonderful time! We had dinner in the pub and there was great atmosphere and delicious food! All of our rooms were lovely and we enjoyed a bottle of wine in the library in front of the fire. Breakfast was amazing in the morning with lots of choices on the buffet and we could still order from the menu. We had a fantastic night!

  • Stayed January 2013, traveled as a couple
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Helpful?
1 Thank BethT5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisAustinDublin, Manager at Glenlo Abbey Hotel, responded to this review, March 3, 2013
Dear 'BethT5'
Many thanks for sharing your experience on our Tripadvisor page. I am delighted that you enjoyed your stay with us. The Library in the hotel is one of my favourite rooms and I can just picture that bottle of wine by the fire.....
Hope to welcome you back to Galway again soon!
Chris Austin
Regional Operations Manager - Tifco Hotel Group
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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (242)
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English first
Dublin, Ireland
Level Contributor
50 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed December 30, 2012

Myself & my partner stayed in Glenlo Abbey for two nights. Both nights B&B, and one dinner, was included in our package.
The staff in the hotel are exceptional, from the front desk, to the breakfast waiters, and the staff who served evening dinner. Extremely friendly and courteous, and every request was delivered with a smile.
The room is not modern - which is in keeping with the character and history of the hotel. It is however very well kept and extremely comfortable. Great water pressure in the shower too....
The breakfast buffet was excellent, as was the hot food serving each morning - we had delicious omlette and pancakes.
Our dinner was also excellent - fresh ingredients, well presented & extremely tasty....
The location is very good - outside the City, but just over a 5-minute taxi ride (€8). Beautiful views of the lake....
The staff we met make this hotel. I've stayed in numerous hotels around Ireland in the last few years, and most could take a lesson in customer service from the people at Glenlo Abbey.

  • Stayed December 2012, traveled as a couple
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Helpful?
1 Thank DC74travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisAustinDublin, Manager at Glenlo Abbey Hotel, responded to this review, March 3, 2013
Dear 'DC74travel'
I was delighted to read your review following your stay with us in December last year. At Glenlo Abbey we pride ourselves on the highest levels of genuine hospitality and I am delighted to see that you experienced the best of this. Our team are out biggest asset and I will personally pass on your comments to them. Thank you for taking the time to post your review and we hope to welcome you back in the not too distant future.
Chris Austin
Regional Operations Manager - Tifco Hotel Group.
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Brookline, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 28, 2012

The grounds of the Glenlo Abbey are gorgeous. The train car restaurant, river view and golf course really set this place apart from the others. The inside of the hotel was gorgeous as well but the rooms were quite a disappointment from the rest of the hotel. The mattress was old and thin, the tv a relic and it needed a good painting and carpet replacement for sure. The wi-fi was also unavailable in the room you had to go down to the computer room which isn't a big deal but would be nice in a fine hotel. The downstairs bar had a friendly staff and the pints were reasonably priced. Breakfast was delicious as far as the buffet went, we did not order from the menu, however.

Room Tip: Get a river view room!
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  • Stayed September 2012, traveled as a couple
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Helpful?
2 Thank ChelseaSM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisAustinDublin, Manager at Glenlo Abbey Hotel, responded to this review, March 4, 2013
Dear 'ChelseaSM'
Thank you for sharing your Glenlo Abbey experience on our Tripadvisor page. I am pleased that you enjoyed the gardens and grounds at the hotel, Spring is well and truly here now and the gardens are looking spectacular. I am encouraged that you enjoyed your overall experience with us and hope to welcome you back to the hotel soon.
Chris Austin
Regional Operations Manager - Tifco Hotel Group
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Houston, Texas
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed December 20, 2012

Had the pleasure of spending one night at Glenlo Abbey in November of 2012. Other than the rooms being perhaps slightly dated everything else was wonderful. The staff was extremely helpful and courteous (as we found of the staff at all of our stops in Ireland). Even though we only stayed one night it seems that the hotel would be an excellent place to base a trip to Galway and the Burren from. Highly recommended.

  • Stayed November 2012, traveled with family
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Helpful?
Thank 007trader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, Manager at Glenlo Abbey Hotel, responded to this review, December 28, 2012
Dear 007 trader,

Thank you for you lovely comments regarding your stay here with us in Glenlo. I am delighted you had a nice time here in Galway and the you found the hotels location so convenient for touring the west and the surrounding area.


Time and time again we find that our location is being hearlded as a major plus point, as our proximity to the city and our ease of acces to some of the best of the tiourist attractions is recognised.

Not sure if I met you during your stay but if not would hope to do so on your next visit.


Kind regards and thanks again !

Michael
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Wilmington, Delaware
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 25, 2012

We had the "luck of the Irish" to stay at the the Glenlo Abbey Hotel this past month . We were welcomed royally by the front desk and the general mgr. Michael Hanley. It was a very busy wkend for them; they were having a unveiling of the new 2013 Audis and things were buzzing.
We were shown to our room by one of the friendly staff members into a pleasant room. It had all the amenities one would need but it just looked a bit tired. After getting some wonderful directions and suggestions , we headed off to town. Upon returning, we decided to eat in their upscale dinning room , which were former Orient Express cars.
To make a very long story short, the experience had some bumps and we were not happy. Coming from the food industry myself, I felt that the management would want to know and chatted with the desk mgr. She was so upset that she got the general mgr., Michael Hanley. While the dining experience was not 5 star , it was not 3 star either . It just didn't have the elegance that I knew they would and should be going for. Mr. Hanley stated that was so unusual that he would investigate immediately. Indeed he did, and he made it up to us, as well.
His behavior shows his professionalism and management is very lucky to have him and his staff. We will highly recommend this hotel to anyone we know going to that part of Ireland.

Room Tip: Ask for softer pillows
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  • Stayed November 2012, traveled as a couple
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Helpful?
1 Thank Redmill_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, Manager at Glenlo Abbey Hotel, responded to this review, November 26, 2012
Dear Redmill_12,

Thank you for your comments on trip advisor and more importantly during your stay which offered us the opportunity to put right the "bumps" you encountered with us on your first night.
As a property all of the team are empowered to go the extra mile to ensure that guest satisfaction is guaranteed and we hope we demonstrated this when we did not live up to expectations initially.
It was very nice to meet with you all and I hope that you will make us part of your next itinerary when visiting in the future.

Kind regards

Michael
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ireland
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 24, 2012

I stayed overnight in the Glenlo Abbey Hotel a few weeks ago and is was just superb.... Maura at the front Desk was both charming and a great pr for the Glenlo... She got me a wonderful room overlooking the corrib, and the pullman restaurant - idylic... I eat in the Pullman, its a very romantic and i got wonderful food.... the head waiter there is informative and full of character. !.
Breakfast in the restaurant was also beautiful with wonderful views of the countryside... all staff were very attentive, and the front line management had great customer interaction with the guests... Glenlo is a perfect place for one to chill out and have a bit of RR... Its very old, but there is so much character to this lovely hotel..... do try it ! .

  • Stayed November 2012, traveled solo
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Helpful?
Thank mindyIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, Manager at Glenlo Abbey Hotel, responded to this review, November 26, 2012
Dear Mindyireland,

Thank you so much for your review and your kind comments about us all here in glenlo.

As a team we endevour to make each guests stay as comfortable and unique as possible and all our team are empowered to go the extra mile to ensure this happens.

Again Thank you and we hope to be welcoming you back to glenlo in the not too distand future.

Kind Regards

Michael
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Coleraine, Northern Ireland, United Kingdom
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed November 20, 2012

I can honestly say that we received the warmest and friendliest welcome in Glenlo Abbey that I have ever had in any hotel. The staff are simply wonderful. The rooms are nice, the food is good... The cellar bar is fantastic. But by far the greatest attribute to this beautiful hotel is its superb staff. Thank you for a super weekend, we will certainly be back.

Room Tip: The view of the golf course is nice but the flood lights tend to impinge on the night time darkness.
See more room tips
  • Stayed November 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Nigel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michael H, Manager at Glenlo Abbey Hotel, responded to this review, November 26, 2012
Dear Nigel,

Thank you for your comments and i am delighted that you enjoyed your stay.

Not sure if i met you over your time with us but I look forward to meeting you on a return visit.


Kind regards

Michael
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Glenlo Abbey Hotel

Property: Glenlo Abbey Hotel
Address: Bushypark | on the N59 to Clifden, Bushypark, Galway, Ireland
Location: Ireland > Western Ireland > Province of Connacht > County Galway > Galway > Bushypark
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Bushypark
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Glenlo Abbey Hotel 4*
Number of rooms: 50
Official Description (provided by the hotel):
Galways 5 star luxury Hotel is the ideal resort property for midweek or weekend breaks, weddings, family events, and corporate events. Just two miles/ 4 km from Galway city centre with ample parking and a 138 acre lake side golf estate. The unique 9 hole golf course is a par 72 parkland golf course with rolling hills, lakes and fabulous views of Lough Corrib. The ideal location for exploring Connemara and the West of Ireland - with superb dining options. The Oak Cellar Bar, situated in the main hotel is ideal for casual dining and it has a varied menu, lively atmosphere and cosy surroundings. The River Room Restaurant boasts elegant surroundings and old world charm. Breakfast is served here daily with view overlooking Lough Corrib and the estate. Three opulent and elegant reception rooms, the Ffrench Room, the Kentfield and the Reading Room where guests can enjoy a relaxing drink, our Abbey Signature Afternoon Tea, or take time out to relax and read the newspapers. The award winning Pullman Restaurant aboard the Orient Express in the estate grounds at the Glenlo Abbey Hotel offers a unique dining experience. Converted into a restaurant car maintaining its original character, these historic Pullman train carriages offer two dining rooms. ... more   less 
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Also Known As:
Glenlo Abbey Bushypark
Hotel Glenlo Abbey
Glenlo Abbey Hotel County Galway, Ireland

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