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“Lovely hotel, but noise problems at weekend”
Review of Sandgate Hotel

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Sandgate Hotel
Ranked #1 of 1 Hotels in Sandgate
Reviewed July 12, 2007

We really liked the decor, staff and fantastic sea views - but left feeling a bit confused after staying Sat / Sun for a birthday celebration. The room was lovely and the staff very sweet and helpful, but I'd have difficulty bringing myself to book another weekend here if I expected a restful stay.

The hotel has a nightclub in the basement and on Saturday night we rang reception to ask how long the thumpy music would carry on. "Until 1am" they said, "It's just the bass - it travels up the walls". They said they'd ask if it could be turned down. The music stopped immediately - result! But it made us wonder why a hotel in a quiet little town, with a clientele apparently of of older people, couples and families with kids, would have a loud club in the basement disturbing people even 3 floors above (as we were).

We ate my birthday meal in the restaurant on Sunday night but they were still only serving Sunday lunches - roasts etc. No sign of the fresh seafood mentioned in the brochure. By 9pm we were the only 2 left in the restaurant, but to be fair it seemed busy the night before. The food was ok, but with no crackling / stuffing etc. not very exciting. The dessert menu was laminated like those you get in Indian restaurants, with odd 'Italian' creations all fresh from the freezer. We asked about sorbets but were told "There aren't any - it's really hot in the kitchen and they've melted."

On leaving - having really enjoyed the stay, we paid the bill & I asked the receptionist if there was generally some noise on Fri & Sat nights. She didn't get a chance to answer - a woman I assume to be the owner came over and launched into a defensive tirade. I stopped her and pointed out that I wasn't actually making a complaint, we'd had a very satisfactory response about the noise we'd heard from inside the building & I only wanted to find out if this was the norm for weekends. I was still attempting to be polite. She claimed that if it was the same room complaining every week then she'd just not book out that room, but it wasn't, and no-one other than us had complained that weekend. She appeared to be saying that she got complaints from all over the hotel, but by some unpredictable mystic force the problem is limited to one room each time. Finally, she also told me that they did have 'events' every weekend.

It felt really confusing to walk away on a sour note, as it's a great place. Guess I'd go back for a stay Sun-Thurs, but wouldn't risk the weekend, and I wouldn't eat there again.

  • Stayed: July 2007, traveled as a couple
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5  Thank LondonWoolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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297 - 303 of 320 reviews

Reviewed February 18, 2007

Just spent a great weekend with my sisters and our mum at this superb modern Hotel (not a bit of chintz in sight). Recently been taken over by new owners, who could not do enough to ensure that we had a comfortable,enjoyable stay.
The room was lovely, with a great view over the sea from the balcony ( would be a great place to sit in the summer). The Dining room and Bar area were very pleasent and the food was great.
Will certainly go back soon.

  • Stayed: February 2007, traveled with family
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2  Thank enniswahven
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2007

  • Stayed: February 2007, traveled as a couple
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    • Business service (e.g., internet access)
2  Thank GJLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2006

  • Stayed: September 2006, traveled with friends
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    • Business service (e.g., internet access)
5  Thank iainxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 12, 2006

  • Stayed: July 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Thank sallyosal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2006

Stayed: June 2006
Thank nmcc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandgateHotel, Assistant manager at Sandgate Hotel, responded to this reviewResponded August 7, 2006

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Reviewed June 27, 2005

5  Thank 2Vikings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sandgate Hotel

Address: The Esplanade | The Esplanade, Sandgate, Folkestone CT20 3DY, England
Location: United Kingdom > England > Kent > Folkestone > Sandgate
Amenities:
Bar / Lounge Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Sandgate
Price Range: $54 - $99 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Sandgate Hotel 2*
Number of rooms: 15
Reservation Options:
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Also Known As:
Sandgate Hotel Folkestone
Sandgate Hotel England

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