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“Disappointing stay but surprisingly good after care.”

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Holiday Inn Express, Ramsgate - Minster
Ranked #2 of 2 Hotels in Minster
Manchester, England, United Kingdom
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Disappointing stay but surprisingly good after care.”
Reviewed October 31, 2013

though we didn't have a good stay and were upset by the attitude of one particular member of staff, the situation was rectified wonderfully by the manager who really spent time and effort getting to the bottom of what made our stay bad and made us feel like he genuinely cared about us. I will be returning in hopes that our feedback has been taken into account.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David O, Manager at Holiday Inn Express, Ramsgate - Minster, responded to this review, November 5, 2013
It was a great pleasure to speak with you. I look forward to meeting you on your next visit.
Best Wishes
David - Gen Mgr
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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514 reviews from our community

Traveler rating
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    108
    29
    22
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Any
English first
Eastbourne, United Kingdom
Level 6 Contributor
853 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 279 helpful votes
Reviewed October 20, 2013

A "spur of the moment" decision for a break and, what a good choice!
Great looking building, excellent staff, comfy and spacious bedroom and a good shower.
A limited, but satisfying buffet breakfast included in the price and a "Table Table" eatery within walking distance.
We'll definitely return for a longer break.

Room Tip: The "0" rooms are in the basement and were very quiet - we liked 021.
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PARIS522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKIA, Manager at Holiday Inn Express, Ramsgate - Minster, responded to this review, October 23, 2013
Thank you for taking the time to leave your kind review. We look forward to seeing you again.and welcoming you back.
David Otteson Gen Mgr
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westgate-on-Sea, United Kingdom
Level 5 Contributor
52 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed October 13, 2013 via mobile

Location is not pretty but our room faced the back so had a nice view of the fields and was very quiet. We got a smoking room which is so hard to find. Decor lovely, all very functional. Really enjoyed our stay.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fanakerpan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKIA, Manager at Holiday Inn Express, Ramsgate - Minster, responded to this review, October 23, 2013
Thank you for taking the time to leave your kind review. We look forward to seeing you again.and welcoming you back.
David Otteson Gen Mgr
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham
Level 4 Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 21, 2013

Visiting family in Ramsgate and stayed for several nights as it seemed to be the only hotel in the area with a room for the disabled. The room was excellent, the bathroom had all the grab rails needed and of course was a wet room. Breakfast was self service but the chef made separate scrambled egg for my husband who has food intolerances.
Very helpful manager who recommended a wonderful restaurant for dinner.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank opera-lover66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKIA, General Manager at Holiday Inn Express, Ramsgate - Minster, responded to this review, October 2, 2013
Good Morning
I really appreciate your feedback about our accessible rooms. We look forward to seeing you again.
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Peterborough, United Kingdom
Level 5 Contributor
60 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed September 17, 2013

Stayed two nights. Asked for and was given connecting rooms. Arrived early, only one ready but no prob getting the key. Clean, comfortable and everything you expect from HIX, inc free wifi. Reception staff very friendly and approachable. Buffet breakfast plentiful and reasonably good. Much easier on Monday when not as busy. Very quiet rooms (in back of hotel). Only slight complaints was the pillows were maybe not as plump as they could have been, but as we had enough for 4 and there were only 3 of us not much of a problem. Did find the square TVs in room slightly odd but didn't really impact too much.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MeggyStar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKIA, Manager at Holiday Inn Express, Ramsgate - Minster, responded to this review, September 19, 2013
Thank you for taking the time to leave your kind review. I do hope we will see you again soon.
David Otteson Gen Mgr
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lane Cove, Australia
Level 4 Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 16, 2013

Stayed at the hotel on 1 August 2013. Is next to a busy road (minus) but vis-a-vis to a McDonalds. Is surrounded by busy roads on 2 sides. Rooms are quiet and modern, ok furnished, clean and feel pleasant. Recommended. Stayed there 3 years ago when house hunting (did not buy at the end) and found this Holiday Inn the best of all 3 or 4 within a radius of say 25 mile radius. Recommended. Good value for money. Easy access to Dover and the Ferry Terminal via a motorway (most of the stretch, though, not all).

Room Tip: Simply ask for a quiet room, perhaps one facing to the back of the hotel
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  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karl v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKIA, Manager at Holiday Inn Express, Ramsgate - Minster, responded to this review, September 19, 2013
Thank you for taking the time to leave your kind review. I do hope we will see you again soon.
David Otteson Gen Mgr
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Deal, United Kingdom
Level 5 Contributor
97 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed September 13, 2013

Clean, modern room,friendly staff, bar open until very late!
All you need for a short stay, close to mansion airport and not far from Dover port
Free breakfast an added bonus also free car parking.
Book in advance for a bargain

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank costahotshot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKIA, Manager at Holiday Inn Express, Ramsgate - Minster, responded to this review, September 16, 2013
Thank you for leaving this kind review. I will share it with the team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express, Ramsgate - Minster

Property: Holiday Inn Express, Ramsgate - Minster
Address: Tothill Street, Minster, Ramsgate CT12 4AY, England
Phone Number:
Location: United Kingdom > England > Kent > Isle of Thanet > Ramsgate > Minster
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Minster
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express, Ramsgate - Minster 3*
Number of rooms: 105
Official Description (provided by the hotel):
East Kent's Award winning Hotel. Serving Thanet with 105 contemporary en-suite bedrooms, 3 conference suites and Bar and Restaurant. Located on the site of the Prospect Inn featured in many WWII films. The Place to "Meet, Eat and Sleep" in 2011. ... more   less 
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Also Known As:
Holiday Inn Express, Ramsgate - Minster Hotel Ramsgate
Holiday Inn Ramsgate
Ramsgate Holiday Inn Express

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