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“A typical stay at a Holiday Inn Express”

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Holiday Inn Express, Ramsgate - Minster
Ranked #2 of 2 Hotels in Minster
Reviewed September 6, 2013

This was our second visit to the hotel which is very typical of the Holiday Inn Express brand, very clean and comfortable rooms and very helpful staff.
I guess my real complaint about Holiday Inn Express' is why the Housekeeping staff don't check that everything is in working order after each guest checks out - the manager had to try and get the air conditioning working by using a swipe card as the switch was broken (I used a pair of scissors) and even then it wasn't that satisfactory and the hair dryer didn't work either although we were able to borrow one from Reception.
The breakfast bar was well supplied during our stay but who decided that sausages were a better option than bacon?
The real plus point is that there is now a restaurant over the road and the 'Golden Arches' too!

Room Tip: If you want a room for 3 people always telephone direct to ICH Group as often they have rooms not ne...
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  • Stayed: August 2013, traveled with family
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Thank sysolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKIA, Manager at Holiday Inn Express, Ramsgate - Minster, responded to this reviewResponded September 8, 2013

Thank you for taking the time to leave feed back. I'm sorry we do not serve bacon.
I will share this with the team
D Otteson GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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338 - 344 of 537 reviews

Reviewed September 4, 2013

I stayed here on 31st August as a place to sleep after a friend's birthday party, so it really was just a place to rest my head. That said, I did spend a few hours in the room before the party.

Apart from a rather stained carpet, the room seemed clean and I was pleasantly surprised at its size. The bed was comfy and the labelled 'soft' and 'hard' pillows was a nice touch. The staff I spoke to were helpful.

A few minor details let things down, though, and prevented me from awarding 4 stars. Even if the breakfast is 'free' (included, surely?), the omission of bacon in a cooked breakfast is unforgiveable! While the scrambled eggs, sausages and beans were nice enough, the lack of bacon meant that the cooked breakfast I had been looking forward to was a disappointment.

To me, the other unforgiveable omission was the lack of Radio 4 among the Radio channels! Radio 1-3 were all there, so why not 4?

It may seem picky, but attenion to details like that makes all he difference!

  • Stayed: August 2013
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Thank ClareOz1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKIA, Manager at Holiday Inn Express, Ramsgate - Minster, responded to this reviewResponded September 8, 2013

Thank you for taking the time to leave feed back.
I will share this with the team
D Otteson GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 3, 2013

Stayed at the Holiday Inn May 2013 on our way to Italy,ideal for a nights stopover as we were catching the ferry at Dover the next morning to Calais which was about 20 minutes drive away.The hotel room was very clean which was on the ground floor,there is a road near the hotel but could not hear it.The evening meal was good,breakfast was o`k plentiful,did lack bacon but the bangers were o`k good variety cereals toast jams.Overall we enjoyed our stay

  • Stayed: May 2013, traveled as a couple
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Thank 429eugene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKIA, Manager at Holiday Inn Express, Ramsgate - Minster, responded to this reviewResponded September 16, 2013

Thank you for leaving this kind review. I will share it with the team.

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Reviewed September 1, 2013

Asked for a non-smoking room. As soon as I left the lift was hit by a strong unpleasant smell of stale cigarette smoke, which only intensified on entering the corridor to my room, hence the smoke had penetrated the room when the door opened and closed. A non smoking room policy is impossible to maintain with this regime.

Breakfast - Cutlery found to be dirty at breakfast – I also observed the tables being cleared and ‘cleaned’ by using a used serviette left by a vacating guest. There were no pleasantries exchanged by the waiting on staff. There was obviously an issue with replenishing the bread, egg etc. containers. People were left standing whilst it took unacceptable lengths of time to replenish them.

Bedroom very noisy - Constant loud revving noise day and night from unknown source – mentioned this at Reception and was told it could be an air conditioning unit from an adjacent room – no effort put into actually finding out what caused the noise – didn’t care at all attitude. I could not open the window during the night due to the high volume of noise from the heavy constant traffic.

Would never stay here again. There is a lovely Premier Inn over the road.

  • Stayed: April 2013, traveled solo
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1  Thank s l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKIA, General Manager at Holiday Inn Express, Ramsgate - Minster, responded to this reviewResponded September 3, 2013

Thank you for taking the time to leave a review. we are currently phasing out all smoking rooms in the hotel.
David Otteson

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Reviewed August 29, 2013

Having children with us, we loved the 'magic' security chain you could put on the bedroom door.
The free ice machine in the lobby was a nice touch, and the scrambled eggs at breakfast were cooked to perfection. While they don't do a evening meal, there is a nice restaurant next door, and a McDonald's with children's play park opposite. The location was the only reason I didn't give an excellent score overall, but after saying that I would definitely stay here again if I was in this area and could get it at the same rate.

  • Stayed: August 2013, traveled with family
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Thank Carol C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKIA, General Manager at Holiday Inn Express, Ramsgate - Minster, responded to this reviewResponded August 30, 2013

Thank you very much for your kind review
We will share this with all the team.
D Otteson GM

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Reviewed August 27, 2013

We stayed one night Friday 16 August 2013 to visit relatives in the area. Thought everything about the hotel was very pleasant. The inclusive 'continental breakfast' was brilliant. There was fruit, toast, lovely little danish pastries (and probably croissants - which I dislike), cereal, yogurts and scrambled egg, beans and sausages, as well as tea and coffee. We had two rooms which were close together and very quiet.

We normally stay at Premier Inns but will definitely consider Holiday Inn Express's in the future.

Room Tip: We were on the front near the road, but with the window shut and the air conditioning on, could not...
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  • Stayed: August 2013, traveled as a couple
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Thank Vanessa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKIA, General Manager at Holiday Inn Express, Ramsgate - Minster, responded to this reviewResponded August 30, 2013

Thank you very much for your kind review
We will share this with all the team.
D Otteson GM

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 24, 2013

The hotel is located near the aviation museum , near Manston airport and close to Ramgaste .The hotel is clean and I must highlight that the staff is very friendly. I would say it is ok for a night or two but it is a bit sad when you stay for a week as I did . An improved lobby deco would help . The breakfast is included in the price of the room but is not great at all , the quality of eggs and sausage can definately be improved .

  • Stayed: July 2013, traveled on business
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Thank rv0365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMKIA, Manager at Holiday Inn Express, Ramsgate - Minster, responded to this reviewResponded August 27, 2013

Thank you for taking the time to leave feed back.
D Otteaon- GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express, Ramsgate - Minster

Address: Tothill Street, Minster, Ramsgate CT12 4AY, England
Phone Number:
Location: United Kingdom > England > Kent > Isle of Thanet > Ramsgate > Minster
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Minster
Price Range: $58 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express, Ramsgate - Minster 3*
Number of rooms: 105
Official Description (provided by the hotel):
East Kent's Award winning Hotel. Serving Thanet with 105 contemporary en-suite bedrooms, 3 conference suites and Bar and Restaurant. Located on the site of the Prospect Inn featured in many WWII films. The Place to "Meet, Eat and Sleep" in 2011. ... more   less 
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Also Known As:
Holiday Inn Express, Ramsgate - Minster Hotel Ramsgate
Holiday Inn Ramsgate
Ramsgate Holiday Inn Express

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