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“Ashbourne Hotel”
Review of Ashbourne Hotel

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Ashbourne Hotel
Certificate of Excellence
1 review
“Ashbourne Hotel”
Reviewed May 26, 2013

We had our civil wedding, Meal and night do here what fantastic service. The staff and food are excellent A big special mention to Rob who did an amazing job throughout even though he made my wife cry. Lol

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jasondenton77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew S, General Manager at Ashbourne Hotel, responded to this review, June 21, 2013
Very many thanks for the review of your recent wedding at the Ashbourne Hotel, I have passed on your comments to Rob and the rest of the team

Thank you

Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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462 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Level 6 Contributor
166 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed May 26, 2013 via mobile

From the lack of a friendly welcome at reception, to staff who don't engage with their customers, it's the people who work here who make the difference. There is a bizarre bistro which has no atmosphere at all and my room 304which had an extremely heavy and sharp edged chandelier directly mounted very low over the bed edge where you walk to the bathroom ( getting up in the dark and hitting your head).

Breakfast was on par for a high 2* or 3* hotel. Having read on TA that they did freshly squeezed orange juice ( it's an option on their menu) the waitress tried to fob me off with the concentrate on the table. Despite there only being 3 of us there, the staff were totally in attentive- only clearing dished when they couldn't put fresh ones down.

Food at dinner was good, but once again, the staff didn't appear to want to be here, didn't have any customer focused skills- apart from the food, it was a blah experience. Only the receptionist when we checked out made any attempt to be friendly.

Sir, customers have a choice and based on this experience, I won't be back.

Stayed May 2013, traveled on business
Helpful?
1 Thank Flhrcitwotone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew S, General Manager at Ashbourne Hotel, responded to this review, June 21, 2013
Many thanks for your review, It does genuinely surprise me that you found the staff to be unfriendly, a comment that is not common in feedback I receive from other guests, in fact it is often the service and friendly staff that I get good feedback on, I do however take your comments very seriously and will follow up on each of the points you have made. I hope that should you choose to give the Ashbourne Hotel another try that you will have a better experience on your second visit.

Many thanks

Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleethorpes, United Kingdom
1 review
Reviewed April 29, 2013

We had our civil service and reception here at the end of March. It was a fantastic day and lots of our guests commented on how delicious the food was. We would like to thank Rob and all of the staff involved for working very hard all day and evening. Everything ran smoothly and nothing was too much trouble.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Elizabeth T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew S, General Manager at Ashbourne Hotel, responded to this review, May 11, 2013
Can I just say very many thanks for the review of your wedding at the Ashbourne Hotel, it's fantastic to read that you enjoyed your day, I have passed on your comments to all involved.

Very best regards

Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed April 2, 2013

I recently held a charity function for 140 guests at the Ashbourne hotel, and what a night. The food and venue are second to none, but the staff are amazing! Nothing was too much trouble. Especially Rob and Andrew, everyone at this event has commented on how great the service and food were. Thank you for everything :)

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Loubwev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew S, General Manager at Ashbourne Hotel, responded to this review, April 4, 2013
It's great to know that your event was a success and that everyone enjoyed their evening so much, I will pass on your thanks to Rob and the rest of the

very many thanks

Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
Reviewed April 1, 2013

a really lovely hotel and restaurant, food was amazing great value for money. rob, Andrew and all the staff were very help full. the restaurant was very busy and there was a wedding on, but the didnt effect the service given to us. over all I would defiantly go back again and would tell every to go and have a meal !

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JessicaRS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew S, General Manager at Ashbourne Hotel, responded to this review, April 4, 2013
many thanks for your recent review, it's great to read you enjoyed your meal and were made to feel welcome by the staff, I will make sure all of the staff are aware of your comments

Thank You

Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grimsby, England, United Kingdom
1 review
Reviewed March 28, 2013

Delighted with our experience from start to finish at the Ashbourne, we took advantage of the dinner, bed and breakfast offer and were not disappointed. The room was very clean, modern and stylish, the chilled bottle of wine that was waiting for us upon arrival was a very welcome way to relax in our new surroundings. The restaurant area has a real feeling of cosy elegance and was comfortably full with happy diners. We enjoyed all 3 courses with nothing but compliments to the chef. All of the staff and Robert in particular were wonderfully friendly and attentive. After a great nights sleep we went down for breakfast, and once again were impressed by both the quality of food and service. We would highly recommend the Ashbourne to others and will no doubt be returning in the near future.

Andy & Luke.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew S, General Manager at Ashbourne Hotel, responded to this review, March 30, 2013
Very many thanks for the review of your recent stay at the Ashbourne Hotel, I will pass on your comments to each of the staff, it's great to read that you enjoyed your meal, your room, your breakfast and your experience overall,

once again many thans for your comments

Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed March 21, 2013

Stayed at the hotel for about 3weeks . Wonderful staff : in particular Harriet, Amanda and Laura on reception-
Breakfast- you will not get a better breakfast anywhere (globally) served up by the dynamic Sally and enthusiastic Elaine.
Restaurant & Hotel - very well managed by both Andrew and Rob. You must try the large fish and chips and fillet steak (one of the best ever) served up by the great team of Nicole, Olle and Ben. The hospitality and customer focus ranks amongst the best I have experience world wide and that includes places like Thailand, Indonesia, Malaysia, China, Singapore. A must stay if your on the area.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rene356
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew S, General Manager at Ashbourne Hotel, responded to this review, March 22, 2013
Thank you very much for your kind review, I have passed on your comments to each of the staff mentioned in your review, I know it gives them a lift when they get a positive review

very many thanks

Andrew
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ashbourne Hotel

Property: Ashbourne Hotel
Address: Vicarage Lane, North Killingholme DN40 3JL, England
Location: United Kingdom > England > Lincolnshire > North Killingholme
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in North Killingholme
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Ashbourne Hotel 3*
Number of rooms: 36
Official Description (provided by the hotel):
A gem amidst the major routes. Standing proud in North Killingholme. The Ashbourne Hotel sits peacefully opposite the village green and church, yet offers the busy traveller easy access to major routes such as the A180, M18, M1 and Humberside International Airport. Beginning life as a traditional Lincolnshire farmhouse, the Ashbourne Hotel has now been transformed, through exquisitely executed extensions and refurbishment, into a beautifully presented hotel, featuring an elegant, enclosed courtyard and surrounding lawn. Traditional mix with state-of-the-art services. Discovered down a delightful, winding country lane, the hotel reveals a mix of sympathetically restored traditional features with exciting contemporary innovations. Attention to detail is evident throughout the hotel; from the careful replication of long-established brickwork to ensuring fast Internet connections. ... more   less 
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Also Known As:
Ashbourne Hotel North Killingholme

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