There are a great many positives about this hotel. The location, in quiet Warwickshire countryside, the quality and cleanliness of the rooms are excellent. The grounds, and the golf course, looked excellently tended.
Unfortunately it tends to go a bit downhill after that. The indoor pool and the sauna rooms (2) are looking a tad faded (although not actually bad) - and it did look as if the changing rooms had been decorated recently. We had a couple of treatments in the spa and the treatment rooms and the staff were excellent.
Customer service - very variable. Check in wasn't great, and asking if we wanted help with our bags was an afterthought. We weren't really made to feel welcome. Check out, with a different person, was a lot more professional. The waiting staff were also a mixed bag. One (an older gentleman) was excellent. The young man who seemed to think we were his best friends and should be referred to as 'guys' should get some lessons from him.
The worst part of the stay was the food. The evening meal (in the brasserie) had a strong resemblance to a mid range chain restaurant, which much of the food having a whiff of Brake Brothers. Not actually bad (although the cheeseboard looked straight from Tesco) but not worth the prices. The buffet breakfast, however, was straight out of Road Chef in the 70s. It will fill you up, it won't make you Ill, but I challenge you to enjoy it. If they will insist on bringing coffee and tea round to pour for you, it'd be nice if it was hot.
So. Stay here if you're a businessman who wants a very comfortable room and like a swim or a game of golf. Possibly stay if you're coming for treatments in the spa. Don't stay if you're on holiday looking for a bit of luxury and special service. And if you do come, really avoid the English breakfast.
- Official Description (provided by the hotel):
- Ardencote is a four star, privately owned and independent hotel situated in the heart of the Warwickshire countryside. Over the years the Ardencote has evolved froma family home to an award winning hotel offering unrivalled facilities and excellent customer service. ... more less
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- Also Known As:
- Ardencote Manor Hotel And Country Club