I stayed here for 2 nights for business and wasn't sure what to expect.. in many ways it is like a motorway services hotel.. busy, next to a main road etc..
The service was great at check in and dinner although not so great at breakfast (nothing wrong with the service just not as warm and welcoming as in the evenings)
At check out though I mentioned that I thought, compared to other holiday inns, the hotel looked a little tired and maybe was due a refit or similar.. the member of staff seemed to be at a loss as to what to say but it was an off the cuff remark on my part and wasn't meant as anything else.
I got a questionnaire through about the hotel and was pretty honest and not hugely positive about this aspect though as I spend a lot of times in hotels and think keeping them looking nice is important for those of us whose home from home changes every week
So imagine my surprise then when I had a long and lovely email from the Accommodation Services Manager. The email was apologetic that I had found the hotel lacking in some way and explained the upgrading work that is being carried out in parts of the hotel. From the sound of it these are exactly what's needed to brighten up the place a bit and make it look less 'lived in'
Overall, I can't recommend this hotel enough.. the tired decor is being dealt with and that level of service is so exceptional I am still surprised by it each time I read the email..
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- Also Known As:
- Holiday Inn a55 - Chester (West) Hotel Northop
- Holiday Inn Northop
- Holiday Inn Chester
- Chester Holiday Inn
- Holiday Inn A55 - Chester (West) Northop, Wales - North Wales