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“Standards maintained”

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Holiday Inn A55 - Chester (West)
Ranked #2 of 3 Hotels in Northop
England
Level Contributor
153 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Standards maintained”
Reviewed March 5, 2013

This was out third or fourth stay at the Holiday Inn Chester West, and we are delighted to report that the hotel continues to be extremely welcoming, our room was very comfortable, and clean, and all the staff with whom we came into contact were friendly and helpful.

Breakfast is reasonable value for the price charged, but bacon, eggs, mushrooms and other fried constituents do tend to be placed on the buffet in rather greasy containers.

That said, there is plenty more from which to choose, so it needn't be a problem.

We'll be back, and have already booked another stay for June.

Room Tip: Ask for a room away from the traffic noise.
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank melvillecot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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489 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
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  • English first
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English first
St. Neots, United Kingdom
Level Contributor
88 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed March 2, 2013

We stayed here for 1 night in January.

Check in was nice and easy and the rooms were very clean and comfortable.

The room price was very reasonable as was the excellent buffet breakfast.

The drink prices in the bar were on the high side, but then I suppose thats to be expected if you have a captive audience.

Would stay again.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Lorri69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
Reviewed February 28, 2013

We stayed in this hotel yesterday evening and had a lovely experience. The check in was very efficient and the receptionist very polite and friendly. The room was lovely very clean and fresh and a nice bathroom. To top it all of the breakfast we had this morning was perfect the food was very tasty and fresh with lots of choice. The staff were very good all together very good value we will stay again.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank loll33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wrexham, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed February 25, 2013

We have stayed in this hotel many times and it never fails to amaze me. We have stayed in a normal room and then stayed in an executive. Bath robes, jacuzzi bath and a couple of mini bar drinks. Breakfast is as always, great value and the coffee is to die for.

Altogether brilliant and that is why we are getting married there in November this year and having our reception there as well.

Room Tip: Go for a top room floor as less noise from the bypass
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LoryandCliff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gloucester
Level Contributor
160 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed February 15, 2013

Stayed here on a business trip. Reception staff were really friendly and helpful. As I am not in the best of health, they made sure I was allocated a ground floor room, not far from the reception or restaurant areas.

The room itself was very comfortable. the bathroom facilities very clean. There was also the benefit of free wi-fi. Despite its position, near reception, there was very little noise and I had a comfortable and peaceful night.

On the recommendation of the reception staff, I ordered room service rather than visit the restaurant. The service was good, the food excellent and there was no additional charge for room service.

I would definitely visit this hotel again.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nickella
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shrewsbury, United Kingdom
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 14, 2013

Although branded as a Holiday Inn this is clearly a converted Holiday Inn Express (HIE) and was no different from any of them. They still had the HIE crockery and the blue serviettes! Of course, this then meant no Platinum upgrade (HIE dont have executive rooms) and no additional benefits apart from a free newspaper, not even a bottle of water in the room.
The hotel was clean but very basic and its location (within a service area off the westbound A55) is not ideal if you want to visit Chester as you are forced to drive West (Chester is to the East) for a while until you can double back.
The only saving grace was the price which was ok for what you get. I have no problem with that, but if you are providing HIE levels of service then you should brand it as HIE.
I am due back in the area next month but will be staying elsewhere.
Breakfast service was no better than average; the table had a good assortment of stains from tea cups etc (obviously not been cleaned from the previous occupant) and it was a struggle to find clean dishes. The food itself was ok at best; a poor selection of fruit and limited choice for cereals, although the hot food was adequate. I note a review on the Holiday Inn site compares it favourably with the Crowne Plaza in Liverpool where I regularly stay - believe me, they are poles apart and the CP is infinitely better on every count.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn A55 - Chester (West), responded to this review, July 15, 2013
Dear David M,

Thank you for being a Platinum member and thank you for your review.

I am concerned to read that your stay with us didn't live up to your expectations. I would like to apologize for we were not able to provide you the highest level of customer care our members deserve and we deeply regret that our breakfast choices fell below your standards.

As a Platinum member, your patronage to our brand is very important and we hope that you will give us the opportunity to welcome you back and allow us to redeem your faith in our award winning service.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darfield
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed January 27, 2013

Stayed here about four times now, and each time the stay has been great. Generally quiet hotel, rooms / bathrooms always very clean.

Easy to get to, it's well located for Chester town centre (or park and ride) Cheshire Oaks designer outlet. Staff are friendly and helped sort an issue with my Priority Points membership swiftly.

Would definitely stay again.

Room Tip: I stayed in room 302 2nd floor. This is right next to the lift and we were concerned of the noise it...
See more room tips
  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank touristvisitor4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn A55 - Chester (West)

Property: Holiday Inn A55 - Chester (West)
Address: Westbound A55 Expressway, Northop CH7 6HB, Wales
Phone Number:
Location: United Kingdom > Wales > North Wales > Flintshire > Northop
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Northop
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn A55 - Chester (West) 3*
Number of rooms: 56
Reservation Options:
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Also Known As:
Holiday Inn a55 - Chester (West) Hotel Northop
Holiday Inn Northop
Holiday Inn Chester
Chester Holiday Inn
Holiday Inn A55 - Chester (West) Northop, Wales - North Wales

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