I have just stayed here for a night on business and after a long day wanted nothing more than a meal and to go to bed. The receptionist was extremely helpful and after checking in, met a colleague in the restaurant for food. My colleague informed me that he was not so impressed with the 'present' that someone had left in his toilet!
There were no staff around and so we had to go hunting behind the bar for a menu. It turns our that they had a function on there and so the other hotel guests were more of an inconvenience for them. Eventually, someone turned up. I wanted to eat from the a la carte menu whilst my colleague wanted the bar menu, however he was not allowed to sit in the restaurant to eat this so we both went in the bar instead. I can understand this if it was busy, however the restaurant was empty and so this was a bit picky.
Service then got progressively worse with long delays of about 20 minutes before we could find our waiter each time who told us at one point he had been busy photocopying - obviously a task best suited to when there are waiting customers. It certainly wasn't customer comment cards though that he was copying...
When I finally got to dessert, I was in the middle of eating this when he reappeared asking me to sign a receipt for drinks. Not something I really wanted to be bothered with in the middle of eating my food - surely that could have waited? His whole attitude was blunt & cocky and we were made to feel like an inconvenience and that their priority were the guests in the function room.
The food there was excellent, both for the evening meal and breakfast. Service from reception was also particularly good and fully credit to Emily there who did look after us.
Whilst this looks to be a lovely venue for a wedding, it is not somewhere I would return to based on the very disappointing service experience I received.
- Official Description (provided by the hotel):
- The Hallmark Hotel Llyndir Hall, Chester South is the perfect escape to explore to historic city of Chester. Just six miles from Chester city centre, only six miles from the M53 and nine miles from the M56. The hotel has plenty of on-site parking and 48 great bedrooms. The hotel has lots of great facilities including 8 meeting rooms for up to 120 delegates, a health club with a swimming pool and spa, an AA rosette awarded Garden Restaurant, a majestic ballroom which is perfect for wedding receptions up to 130 guests and free superfast WiFi throughout. The hotel also has a beautiful Italian terrace with licence to hold Civil wedding Ceremonies. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, DerbySoft Ltd Shanghai HQ Supplier Direct, Priceline, Hotwire, TripOnline SA, Evoline ltd and HotelQuickly so you can book your Hallmark Hotel Llyndir Hall, Chester South reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Chester
- Llyndir Hall Hotel
- Chester Best Western
- Hallmark Hotel Llyndir Hall, Chester South Rossett, Wrexham County