As most of out trips are these days this was a Groupon special and so good value for money. The room seemed clean and comfortable enough (I don't go round inspecting closely).
My main qualm is that there seems to be a lack of staff and a lack of staff training. There were a lot of minor niggles like the receptionist forgetting to give us a wine voucher. The main niggle was a 'feature' of more than this hotel. My wife uses an electric wheelchair and, in order to make the restaurant accessible, a wheelchair platform lift had bee installed (the corridor was long enough for a ramp which would probably have been cheaper and far more practical). The first problem that we had was that, when we wanted to go for dinner there was no-one around to operate it. In the end we went round the building's exterior and into the restaurant from the outside entrance.
We were told by the restaurant staff that there had been a short staff meeting (at 19:15????????). Because most of the tables are on a raised platform we were forced to sit in the breakfast serving area which was not very pleasant. I thought that the menu was overpriced. We were served by a couple of young girls, neither of whom seemed to know properly what they were doing. Neither my wife nor I was impressed by our meals and I really wish staff would would ask how I like things cooked as I always forget to mention that I do not like undercooked veg. Also, in this instance I found the lamb's liver to be undercooked also. My wife was given the wrong dessert and after querying it found that the waitress had given her an out of date dessert menu and the kitchen had just substituted the order with the nearest thing. The final niggle was that we were not able to pay the £2 difference in price between the house wine we had the voucher for and the wine we would have liked. All we were offered was £5 off which made a £9 difference.
On returning to the room I had to put a ramp in place in order for my wife to get over one step (it did not get shifted again while we were there and so I have no idea why it was not in place). The receptionist was there to operate the wheelchair platform.
In the morning the receptionist did not know how to operate the platform lift and it took her a few goes to get it right. Glad to say that breakfast was better than a lot of hotels I've been in even if offering a smaller choice. When we went back to the room we found the controls had been left plugged in to the lift indicating that we were expected to operate it ourselves (which we did).
After visiting Cheshire Oaks (worth it) and my wife having her smartphone stolen we decided to forgo the second night and went home. Interestingly when we returned to the hotel there was a large police presence but we never did find out why.
- Official Description (provided by the hotel):
- Rossett Hall Hotel is a fine Georgian Country House Hotel, situated in the idyllic village of Rossett, just minutes from Chester Business Park and the Motorway network. All 49 rooms are fully equipped with telephones, tea/coffee, facilities, trouser press and there are two conference rooms. In the evening you will find that Oscars Brasserie provides the ideal venue to relax and sample the finest local produce. ... more less
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- Also Known As:
- Best Western Chester
- Rossett Hall Hotel Wrexham County