I booked this hotel for next weekend, as it looked fantastic and i was prepared to overlook the reviews that said some of the rooms were tired decoratively. We were really looking forward to a romantic couple of nights. The following day I received a call advising that they were sorry but there had been a double booking, and instead of two nights, they could only offer me one. They asked if I could let them know if I wanted to keep the booking for one night or cancel. They did apologise, but basically the message was a mistake was made and there was nothing they could do.
The following day i cancelled the booking.
This may be a great hotel, but I am disappointed they didn't take the opportunity to turn a mistake into an opportunity. If they had said we are really sorry, but have dinner on us. or we can offer you a two night stay at a later date with £50 pounds off then they may have retained a booking and i would have sung their praises, but the impression given was that they didn't give a monkeys that they had ruined my plans.
I hope they take this criticism constructively. Look after your customers and they will look after you.
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- Also Known As:
- Friars Carse Country Hotel
- Friars Carse Country Auldgirth