I booked through Late Rooms.com and gave credit card details to confirm stay for 5nights.
I arrived at 9pm and was give my key with very little warmth of welcome. On Tuesday I asked for the Wifi detail and was handed a slip of paper with no explanation. On Wednesday I took in cash to pay my bill and asked for it. The barman said "it has been settled" I said by whom. He went through to the bar and some time later a man appeared and said the money had been taken from my credit card. I asked how without me being present? He said if the stay is for more than two nights the money is taken from the credit card used to book the accommodation. I felt intimidated and left. I am an elderly person and felt I was treated poorly. I was away from home and did not know how much I had been charged. My stay had not ended but I made sure I did not meet up with the presumed management as I found their attitude aggresive and unhelpful. I advise anyone thinking of staying to be fully aware of the situation to avoid disappointment. I am back in the area this week but have booked a friendly Travelodge and paid in advance. I hope the costs incurred in the credit card transaction and this review is worth the alternative to being paid cash early and having a repeat customer.
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- Also Known As:
- Longforgan Coaching Hotel Dundee