Having just returned from a weekend at the Erskine Hotel, words cannot describe how disappointed we were! This was a weekend which was booked as a surprise for me by my husband. We have stayed at the Erskine Bridge Hotel on a number of occasions but not for a couple of years and were really looking forward to it. A few days before we left home he had a telephone call from the hotel asking if we were going to be stay there for the Darts competition!! Alarm bells maybe should have rung then - but she explained that their sister hotel - the Normandie - had a Darts competition and that some of the rooms at the Erksine had been booked for that as the Normandie was full but that some rooms had become available now at the Normandie. He explained that this was a birthday treat for me and she said that she would make a note of that. When we arrived, we were given a room on the 6th floor - which was OK - as they have lifts - albeit it shabby lifts - but they work. What a shock we got when the lift doors opened on the 6th floor - the walls of the corridor were painted in what can only be described as the most horrible shocking pink/peach colour. Our room was at the end of the corridor but I couldn't help think that if I had been someone who had consumed a large amount of alcohol, there is no way I would have made it to the room - the corridor is ghastly!! My husand had booked a double room and we were given a triple room - three twin beds! Two were kindly pushed together but one of them was 3 or 4 inches higher than the other!! He went straight back downstairs and asked for a double room only to be told that "he would be lucky to get a double room as the hotel was busy"!! A double room had been booked and paid for months ago and suddenly there weren't any available?? He seemed surprised we weren't satisified! We were given a double room on the second floor. The lift door opened and another shock - the walls this time were painted a bright teal colour!! Yeuch is the only word to describe this! The paintwork both on the 6th floor and the 2nd floor looked as though it had been painted by either an amateur decorator or nursery school children having a fun day out! However the room was pleasant and was one of the refurbished rooms. The toilet was immaculate and very fresh only spoiled by the old cream coloured chipped door which didn't close!! How can a hotel refurbish a room and put an old door back on??? Especially one that obviously had to have a bit shaved off the bottom to accommodate the new tiles but this means that the chipboard door now had splits in it!! I have to agree with other reviewers regarding the TV. Which hotel these days only provides channels 1 -5 on an old what could only be described as analogue TV!!! When hotels refurbish rooms, they refurbish everything - not just part of it. So the excuse from the Manager to another reviewer about they are planning the replacement is just rubbish!!!
The deal included an allowance of £18.95 for a meal in the Riverside Restaurant which we booked for 6.00 p.m. However, it was about 6.10 p.m. before anyone arrived to show us to our table - we were the only guests there at the time. Another 2 came in during the hour we were there. We chose the slow cooked beef with roasted vegetables and horseradish mash. When it came on a gigantic plate, there were 2 slices of beef, a small spoonful of mash and one carrot which had been cut up and 2 small squares of swede!! The beef was beautiful but let's face it, potatoes and vegetables are the cheapest part of a meal - one carrot and two square of swede??? All this for £14.95!! My husband had a sticky toffee apple crumble - which was actually a tart which tasted of Christmas mincemeat!! I had biscuits and cheese but there weren't enough crackers for the cheese!
Back in the room we settle down for what we hoped would be a good night's sleep - at 1.20 a.m. we were wakened by inconsiderate guests coming back to their rooms having a good laugh and shouting with each other. They then decided to have an all night party in one of the rooms which went on until 3.40 a.m. when the music started. I had had enough by then and phoned Reception who did send someone up and gave them a final warning although I think they were so drunk by that time they had no idea what she was talking about!! I realise that wasn't the fault of the hotel but at 3.40 a.m. I just wanted to go home!!! We didn't receive any apology either!
One of the things we have always liked about the Erskine was the buffet breakfast. So having had a very bad night and still feeling shattered we looked forward to this. Ok - where was everything? Obviously paying for the "refurbishment" of the corridors had to be paid from somewhere so cutting down on breakfast was obviously the answer. I felt even sorrier for anyone who only wanted a continental breakfast - apart from cereal, there were plain or strawberry yoghurts or slices of cheddar cheese which had been sitting uncovered for so long that the colour had changed and the cheese was now hard! Where was the haggis, black pudding, lorne sausage and mushrooms that we used to get?? We had planned to use the swimming pool as we have done in the past but we felt so disappointed with the state of the hotel, that we daren't even go and have a look at the pool nevermind go in it!!
At least last night we had a good night's sleep - the party goers presumably having gone home!! However, when we went for breakfast this morning, there was even less on the buffet. This time, the hash browns and potato scones had gone! So there were only eggs, bacon, link sausage, tomatoes and beans. This was advertised as a Scottish breakfast???? Nwever in a month of Sundays was that a Scottish breakfast! I was embarrassed to be Scottish!!!
The Erskine Bridge Hotel is ideal for overnight stay and parking if you are going on holiday and flying from Glasgow Airport early in the morning, but anything beyond that, look somewhere else!!
We will never again stay at the Erksine Bridge Hotel unless we are flying from Glasgow Airport and this is the only alternative we have.
Word of mouth is the best advertisement any establishment can have and we certainly could never recommend it.
Unfortunately because we have always been satisfied previously we did not read the view of others as on this site - big mistake!!!
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- Also Known As:
- Erskine Bridge Hotel Scotland