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“Okay hotel. Nice friendly staff though”

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BEST WESTERN Old Mill Hotel, Ramsbottom
Ranked #1 of 1 Hotels in Ramsbottom
London, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Okay hotel. Nice friendly staff though”
3 of 5 bubbles Reviewed May 21, 2013

Note- difficult to find the place! The tomtom kept taking us to the wrong road. We ended up having to ask directions. Once we had arrived, the hotel is pretty and set in a lovely garden ( as i had arrived on business with my manager, was unable to enjoy that part!). I was in room 31, which was twin single. The room was clean, as was the bathroom (apart from the bathroom bin hadn't been emptied from previous occupants). Although the room could do with an update in decor; i had a pleasant comfortable night, no noises or distractions. I really liked the idea of the lavender mist spray which was recommended to spray prior to sleeping, which i did and this was nice. The staff are extremely friendly and helpful. Breakfast is served buffet style, with the option to order eggs/ toast etc. which for both days, food was brought quickly and on warm plates!. Same with the evening meals, large portions and the food did not take ages to come. Overall okay hotel for the price, intend to stay again for business needs/work or when visiting family, with shops close by and a supermarket walking distance, close to city centre. Probably not for a family holiday though

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TripReviewer03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley_Shephard, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review, June 6, 2013
Dear Customer,
Thank you for your review on the Best Western Old Mill hotel, i am glad that you enjoyed the facilities and i am pleased that you found the staff to be very friendly and very helpful. I am sorry that you did not enjoy the gardens but i hope next time you will get chance to enjoy them.

Warm Regards

Vicky McLeod
General Manager
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370 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • Any
English first
Rossendale, United Kingdom
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed May 18, 2013

I have attended several functions at this hotel and stayed overnight and it is really a very nice hotel with good staff and excellent food, so I decided to join the hotel's leisure centre as I live quite close to the centre, I was introduced by a friend and was actually quite shocked when I saw the ladies changing rooms, they are a disgrace. The carpeted floor area is not too bad but the tiled floors are very dirty, some of the lockers don't even lock, there has been a light missing in the shower cublicle next to the toilet for months making it very dark, (recently been replaced just before hotel inspection) the showers - don't even go in there, there is mould and grease on the tiles in the shower cublcle, when you look on the floor area of the cublcles they have thick black scum around the drain area. This drain runs along the slanting floor to the other cublices to oe that has been closed for weeks, apparently the drain is blocked. One lady had a worm crawlng over her foot while showering, another has complained of a slug crawling up the tiles in the cublicle, both reported to staff and management, but very little has been done to clean up this area. They did have a panic clean just before the inspection, but they are so un-hygenic they need the tiles blasted with an industrial steam cleaner, but even that may not even be enough. Now the the swimming pool area, I do shower before I go into pool but always wear flip flops as the drain is very slow in emptying and you are usually stood in the previous persons shower water, not very nice. The blue plastic wall in the pool is filthy, especially at the deep end, I usually mark it with X crosses with my fingers, the concrete tiles near the steps (shower end) have green mould where the grout should be, the steps are rusty and very greasy, again you can write in the grease just above the water line, the bottom step rocks when you stand on it, as it is very rusty on one side. I do still attend in the hope that it will be cleaned and the complaints from the ladies (nearly everyone who uses them complains) will eventually be listened too by the owners, as it is so very local and I do not drive, I just make sure that I never use the showers or walk on my bear feet. It is such a shame that you let yourselves down so very badly. I have only been a member for a few months but the cleanliness has not improved during my time as a member. One lady member is getting to the point of reporting this to the enviromental health. It is time to get this sorted!

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lindenlee4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley_Shephard, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review, June 6, 2013
Dear Customer,
I am pleased that the hotel meets your expectations, i am very disappointed to hear that the leisure club does not if you could please call me to discuss this matter and help rectify it, it would be much appreciated on 01706 82 2991.

Warm Regards

Vicky McLeod
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Munich, Germany
Level Contributor
65 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed May 17, 2013

I've stayed at the Old Mill hotel due to a business trip to Ramsbottom.

Pluses:
What I liked at the hotel, is that it's quite near to the Ramsbottom inner city. With a 5 minutes walk you're already in the center. The service is quite good and normally fulfills every demand. For those who want to relax after working, the hotel offers a fitness room with cardio and muscle training facilites as well as a pool and a sauna. For Germans the sauna may be a little bit unusual because it seems that the British just heat their saunas up to 45°C instead of our normal 90°C. The facilities are open until 10 pm, what gives enough time to do a proper training after work.
The restaurant is also quite nice and offers normal food like fish and chips, burgers and sandwiches but also some non-commen things like frog legs - which are quite delicious by the way.

Minuses:
What I did not like is that the main WiFi point broke down two times for at least 6 hours, so I had a little bit problems to connect to the internet.

Room Tip: When the WiFi point with the best connectivity should break down during your stay you can solve this...
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cochimetl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley_Shephard, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review, June 6, 2013
Dear Customer,
I am glad that you enjoy staying with us at the Best Western Old Mill Hotel, i am pleased that you made use of our leisure facilities and enjoyed them. I am also pleased that the restaurant exceeded your expectations. I am sorry that you found connecting to the WiFi difficult on the nights that you stayed, the problem has now been rectified. We hope to see you again in the future.

Warm Regards

Vicky McLeod
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
York, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed May 13, 2013 via mobile

We stayed at The Old Mill recently as a friend was holding his Birthday party in the function room there; we were really happy with our room - clean, comfortable - nice big double bed and plenty of tea, coffee and biscuits - little details that you don't always get nowadays but that help make your stay a bit nicer I think!
We were pleasantly surprised to find an iron and ironing board in our room - no need to ring reception and/or go and collect one to iron our party clothes! The rooms also have hair dryers and TVs, so basically everything you need.
The food was really good too - we had a lovely hot buffet as part of the party and breakfast the next morning was really good quality - no fatty bacon and sausages here, looked like proper butcher's fare - scrambled eggs lovely, not dried out like some places!
All in all, really good quality and good value - would recommend and have done so to the in-laws going over that way.

Stayed May 2013, traveled as a couple
Helpful?
Thank DeeSquared79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley_Shephard, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review, May 28, 2013
Dear Customer,
Thank you for writing a review on trip advisor, i would like to thank you for your comments,m i am glad everything exceeded your expectations whilst staying at the Best Western Old Mill Hotel from food to cleanliness. We hope to see you again soon.

Warm Regards
Vicky McLeod

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheshire, United Kingdom
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed May 12, 2013

Stayed here for a night recently to walk in the area and visit the East Lancs railway. It has great facilities for a fairly small chain hotel - we didn't use the pool or gym but they looked great and were well utilised by others staying. Plenty of parking and set off the beaten track but still only a couple of minutes walk into Ramsbottom. We stayed in a twin room which was at the end of the hotel but lovely and spacious with two windows, so felt light and airy. All very clean and well stocked drinks/biscuits. Bathroom decent size and clean although the taps a bit dodgy. Unfortunately another in our party had booked a double for single use, but was put in a single room which was cramped and the only window was frosted glass, so not very relaxing. He asked to move but the hotel was full. There was a function on in the bar/restaurant so we were unable to have a drink in there as planned but the staff brought us drinks down to reception so we could sit there. The function was in full swing when we went to bed but we weren't disturbed at all. Breakfast was fab - plenty of choice of continental buffet and a cooked breakfast to order which was delicious. Wouldn't hesitate to stay here again if in the area and would definitely recommend.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank mugs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley_Shephard, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review, May 28, 2013
Dear Customer,
I am very pleased that you enjoyed your stay here at the Best Western Old Mill Hotel, i am glad you found your stay comfortable and breakfast exceeded your expectations. I am sorry that the bar was shut however this was due to a function although we do offer an alternative where possible. I hope to see you again soon.

Warm Regards
Vicky McLeod

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed April 29, 2013

We stayed here after a wedding nearby and we were surprised as the rates were so cheap. A very clean and comfortable room with tea and coffee making facilities in the room. We didn't make use of the leisure facilities though so cant comment but the pool looked nice through the window!
There was a nice bar upstairs although we had to ask for someone to open it and they took so long we had to leave. Shame really, as they could have had more business.
Overall, great value in nice grounds for anyone who's visiting ramsbottom and is on a budget!

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank the1christine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley_Shephard, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review, May 28, 2013
Dear Customer,
I would like to thank you for your comments on trip advisor, we are pleased that the hotel met your needs and i am very sorry that the bar was not available when expected, we look forward to seeing you again soon.

Warm Regards
Vicky McLeod

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
east sussex
Level Contributor
237 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
3 of 5 bubbles Reviewed April 8, 2013

Stayed here several times due to local family. Always been reasonable as a hotel and price reflects that. Hotel is a bit dated, but staff friendly and food fine. Good parking and close to centre of the town although up a steep hill.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gsxrEastSussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hayley_Shephard, General Manager at BEST WESTERN Old Mill Hotel, Ramsbottom, responded to this review, May 28, 2013
Dear Customer,
Thank you very much for posting a review on trip advisor, we do appreciate the comments that are made and I am very pleased to hear that you enjoy staying at the Best Western Old Mill Hotel. We are glad that you enjoy the food and always fond the staff friendly.

Warm Regards

Vicky McLeod
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Old Mill Hotel, Ramsbottom

Property: BEST WESTERN Old Mill Hotel, Ramsbottom
Address: Springwood Street, Ramsbottom, Bury BL0 9DS, England
Location: United Kingdom > England > Greater Manchester > Bury > Ramsbottom
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Ramsbottom
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Old Mill Hotel, Ramsbottom 3*
Number of rooms: 29
Official Description (provided by the hotel):
As you make your way up the sweeping drive in you will be greeted with a welcoming approach of flowers gardens and rockeries, seated terraces, cascading streams and pools. The hotel itself is Tudor in style and the entrance is modern and allows you to get a taste of what we have on offer. Set in the heart of Lancashire overlooking the Rossendale Valley. Quaint in its setting and modern in its internal decoration, our hotel is warm and friendly and situated perfectly for all your relaxation needs. ... more   less 
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Also Known As:
The Old Mill Hotel And Leisure Club
BEST WESTERN Old Mill Hotel, Ramsbottom Bury

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