My husband booked us into this hotel having checked Trip Advisor and having looked at the photographs. When we arrived we were shown into a room which I can only describe as grimy! There were bits of rubbish on the floor from the previous occupants, every surface was dusty and there were marks on the table, bed side cabinets. I wanted to got to the shop and purchase some cleaning products!!Even my 9 year old said 'I'm not stopping here it's filthy!'. I went downstairs to complain - something I have never had to do before. The staff were not phased - leading to me to believe this must happen quite regularly. We shown into another room, it was a bit cleaner but the wallpaper was hanging off the wall! We had no choice but to stay and decided to take the kids swimming at the spa. It is not a spa, and does not offer you the luxury which you associate with the word. The changing rooms were again filthy, the pool cold and I dread to think what was going on underneath the bubbles in the jacuzzi. We ate elsewhere given what we had already seen. At night the curtains didn't shut properly and there was a collection of dead flies behind one of the shutters. The lights from the ground shone directly into the room, so we struggled to get to sleep. We left the next morning and luckily managed to book into a travelodge!! What a disappointment!!
- Official Description (provided by the hotel):
- The Manor House Hotel is a quintessential Jacobean grade one listed hotel, with 35 comfortably furnished and well equipped bedrooms, all offering free use of our Health Club. The Restaurant serves fresh, seasonal & local food to residents and non-residents alike. The hotel is also an ideal venue for weddings, conferences & events for up to 120 guests. ... more less
- Reservation Options:
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- Also Known As:
- The Manor House Hotel West Auckland, County Durham, UK