We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“AWFUL”
Review of The Thurrock Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
The Thurrock Hotel
Ranked #1 of 1 Aveley B&B and Inns
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“AWFUL”
Reviewed April 6, 2013 via mobile

On arriving the staff were very rude and miserable. Rooms full of cobwebs, small heater, clock an hour behind, bathroom dirty no towels only one pillow each, bed stained along with chair sheets dirty, floor creeks overall DO NOT WASTE YOUR MONEY!!

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Babd125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

355 reviews from our community

Traveler rating
    45
    58
    76
    75
    101
See reviews for
76
70
12
95
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Southampton, United Kingdom
Level 4 Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed February 4, 2013

Mixed feelings about this hotel. The staff were extremly friendly & helpful, but the building is very tired & needs decorating.
The rooms are large & reasonable, but the corners of the wallpaper is curling back in places, if you get the picture.
Our room was warm, but some members of our party had real issues with cold rooms & had to be moved, & still were not totally warm.
The buffet supplied at our function was excellent, & so was the function room.
The bar service was good also.
To sum up, a dull building, with staff trying hard!!!

Room Tip: Check it`s warm first
See more room tips
  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank johnj186299
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 2, 2013

The Thurrock Hotel is very good value but also a lovely venue, would definitely stay again without a doubt! The room we stayed in was very large and we ordered room service, in which the food was of a high standard and they done extremely well delivering it, due to them having a big event on that evening. Would recommend :-)

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kdurkan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essex
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 6, 2012

Were invited to a mason ladies night, the hotel seem incapable of providing any form service when it comes functions. I was not surprised to learn this was not an isolated incident after reading other reviews. Firstly the bar that was serving pre-dinner drinks only had one staff member, there was 75+ people wanting drinks, I stood at the bar for over 10 mins to make my order. Additional staff did eventually come and help. The food was awful, meat was overcooked and the vegetables undercooked, there was no organisation when it came to bringing people their food which meant some people were finishing their food whilst others on the same table hadn't even got theirs. Honestly the food was terrible. The manager of the hotel had to apologise for the poor service to everyone in the room.
Our room was clean and bed comfy. The shower head was cracked which meant water was squirting out the side of it. Decor is very dated.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rich182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daniel M, Manager at The Thurrock Hotel, responded to this review, December 7, 2012
Thank you for your review. I am fully aware of the issues and I can assure you that we are working hard to rectify things. I have had a meeting with the Ladies Festival commitee members and we have closure on the event and we are . We organise and operate 100+ events yearly amongst other things and normally get it right. On this occasion we did not. We have reviewed our operations and invested since this occurance in equipment and staff training.

The organistion and planning of the evening by the event organisors was unquestionable and there was a strong relationship between the 2 parties that we will continue to build up. We have organised events in the past for this lodge and they have always been happy with the service.

I am personally ensuring that every single booking will now be managed and attention to detail is in place to make events run smoothly.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Aveley hotels

Brentwood
1 review
Reviewed December 5, 2012

Checked in on Sunday night and thought it was quiet. I stayed in room 146 a nice new twin room. I enjoyed a beer in the bar...the bar does look very tired/ Did not eat here as I was meeting a friend but the bar menu looked good. When I got back the bar was a lot more lively. Had a great sleep and finished with a great breakfast. Would definately stay again.

Room Tip: 146 a tidy room with 2 kingsize single beds.
See more room tips
  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paulover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
1 review
Reviewed December 4, 2012

We have booked the hotel venue for our wedding , and also booked a few rooms for weeding guests that wanted to stay overnight.
Initial meetings with the hotel staff were good, and we received assurances that everything we have asked ( which was just normal , common sense stuff) will be in place for the wedding day .
What a bitter disappointment it turned out to be!!!
On the wedding day, the bridal suite was COLD, and NOTHING was in the room to make it a bridal suite : no glasses, no champagne bottle, no flowers , and not even a card ! To to that, the air conditioning was no working, so we could not heat the room using it either .
Only when we call reception to complain that nothing was ready in place, they did send a bottle of champagne , and apologise , but the damage was already done.
It is true that later we found in the room a teddy bear and a letter of apology , accompanied by a chocolate box.
But things did not end that way unfortunately.
The shower was leaking so badly that we were in danger of flooding the room itself if we would have a shower longer that 2 minutes, and even that was possiblem by only laying down a large towel to slow the water going into the room.
Few other wedding guests had a similar experience: shower mixer in the bath not working at all, rooms freezing cold, windows with the locks broken and gaps of an inch letting cold air in throughout the night ...
To top it all, although we have paid for all our guest rooms in advance, one family could not find their reservation room at all, and they had to rent separately a room and pay for it.
At least 2 other pairs of guests have insisted to pay for their rooms, and despite our repeated enquiries to the hotel regarding the final account, we never get a refund or a clear account situation, although we have been promised one.
The wedding room itself was not decorated according with the instructions given , the garden outside was pitch black despite assurances given that there would be flood lights on the day to allow us to use the garden for photos , and the fountain was not working either, again despite assurances that it would be operational.
Also, despite our instructions and assurances that it would be done accordingly, the restaurant personnel did not replenish the guests tables with drinks when the initial ones were consumed, nobody did that, so we had to go over to them and organise this during the wedding.
Our advice ? Stay there or book your wedding day ONLY if you have exhausted ALL other options.
Otherwise, STAY AWAY!!!

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Valeriu S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, UK
Level 6 Contributor
123 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed December 3, 2012

I booked a 1 night business stay for myself and a colleague as we were working in Grays. I was a little worried as some of the reviews are not the best, but overall it was OK and pretty good in fact.

We found the hotel easily due to the good directions on the website. The first impressions of the lobby were very good. Check in was easy and efficient.

As you ventured further into the hotel you good see that the hotel is a little tired and some areas need decorating and the carpets replacing.

My room was huge, flat screen TV, tea and coffee facilities. it was clean and tidy, the carpet looked relatively stain free (see previous reviews) and the bed was very comfortable. Although the room needed a spruce up it was very clean and also nice and warm - being as it was freezing outside this was a nice feature!

We went out for dinner to nearby Lakeside which was only a few minutes away from an array of eating choices.

Breakfast in the morning was not great, but it was OK and filled us up nicely for the day ahead.

I would not go out of my way to stay here, but if I am working in Grays again I would stay here.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarkyP264
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Aveley
0.8 mi away
Ibis London Thurrock
Ibis London Thurrock
#1 of 2 in Grays Thurrock
617 reviews
0.4 mi away
Travelodge Thurrock M25
Travelodge Thurrock M25
#3 of 3 in West Thurrock
123 reviews
2.3 mi away
Park Inn by Radisson Thurrock
Park Inn by Radisson Thurrock
#1 of 1 in North Stifford
512 reviews
Show Prices
Show Prices
Show Prices
5.3 mi away
Orsett Hall
Orsett Hall
#1 of 1 in Orsett
585 reviews
3.2 mi away
The Manor Hotel & Restaurant
18.5 mi away
Pontlands Park
Pontlands Park
#1 of 1 in Great Baddow
402 reviews
Show Prices
Show Prices
Show Prices

Been to The Thurrock Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Thurrock Hotel

Property: The Thurrock Hotel
Address: Ship Lane, Aveley RM19 1YN, England
Location: United Kingdom > England > Essex > Thurrock > Aveley
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
Ranked #1 of 1 B&Bs / Inns in Aveley
Price Range (Based on Average Rates): $
Hotel Class:3 star — The Thurrock Hotel 3*
Number of rooms: 65
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Hotwire, Travelocity, Cheap Tickets and Cancelon so you can book your The Thurrock Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing