Having stayed here originally in May 2004, we were sufficiently impressed to return. Unfortunately, our second visit proved a disappointment. Whilst the grounds and building are impressive, there has been a significant decline in standards over the past two years. We had paid a supplement in order to stay in a "conossieur" room and were pleased that our request to be accomodated in the main building was granted. In the event, however, the room was probably inferior to (certainly smaller than) the "standard" one were had used previously. The advertised seating area constituted two chairs wedged into a corner, and we were provided with only one dressing gown between the two of us. There were various stains on the carpet. These may be rather petty concerns, but the lack of any form of air conditioning was a serious flaw. On the first night, we found the room became extremely hot making it neccessary to open the window. As a result, we were kept awake by the sound of a generator outside.
These issues alone would not have been enough to spoil our break; unfortunately, the service was largely terrible. Many of the problems highlighted by other guests on this site were also encountered during our stay. Bar staff showed a remarkable reluctance to break from their conversations in order to serve customers. For both evening meals, our wine arrived significantly later than the first courses, and the staff were rather sullen when advised of this. Moreton's Restaurant boasts an extremely limited menu (4 items for the first two courses) which would be aceptable if it allowed the chef to optimise skills over a small repertoire of dishes. Unfortunately, the meals showed little evidence of culinary finesse or character. We found ourselves paying to eat a meal we could have cooked far better ourselves. The food at the Orangery was better, but unfortunately the reception staff contrived to book us in an hour before the restaurant was due to start serving and then failed to contact us in order to rectify the oversight. Breakfast was no better or worse than in any hotel, but the service was particularly poor at this time (I make an exception for the staff in the Atrium, however). The most irritating example of this was when our toast rack was cleared from the table whilst we were serving ourselves at the buffet but used cereal bowls left behind.
It is a real pity that a decent hotel has been allowed to slide into such mediocrity. I can certainly not imagne returning here or visiting any of the other hotels owned by the Four Pillars group.
- Official Description (provided by the hotel):
- This magnificent Cotswolds country house hotel is situated in a stunning South Gloucestershire location, conveniently near to Bristol. A grade II* listed Victorian mansion, De Vere Tortworth Estate offers all the grandeur of an elegant Cotswold's hotel alongside the hotel facilities of a premier four star hotel. ... more less
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- Also Known As:
- Tortworth Court 4 Pillars Hotel
- Court Hotel Tortworth
- Tortworth Court Hotel
- De Vere Tortworth Estate Gloucestershire