My boyfriend and I stayed at the Hadlow Manor Hotel as we were attending a birthday in a nearby town and all B&Bs nearby had no double rooms left. Upon arrival check-in went smoothly and they were kind enough to call us a taxi for 30 mins later. We were advised the restaurant was closed because of the wedding, something I would have liked to be told beforehand, but as I did not book directly with the hotel (but at eurobookings.com), it is hardly their fault.
When we came into our room, however, we found that it had not been cleaned. (Duvet and towels on floors, half a bottle of wine on the table, etc). We called reception to make sure this was the right room. They apologised but said housekeeping leaves every day at 3pm and we could only have a twin room. 5 minutes later they called saying they had found someone to clean the room, as they were aware our cab was due in 15 minutes. The two staff arrived 2 minutes later and started tyding rightaway.
When we returned that night, the room was indeed cleaned and we had fresh linen and towels. The next morning we found that the TV was working, but had no reception no matter how you arranged the aereal. The water pressure for both toilet flush and shower was almost non-existent and the net curtains on the windows were stained.
At breakfast, 10 people were queuing for the hot English buffet, which was not very well laid out so only 2 people could fill their plate at the same time. Several members of staff passed our table until we called out to one to order some coffee or tea. As we saw a lot of people with fried eggs, we asked them where they were, and were told that the staff offered to cook them if they liked. Since we were almost done with the breakfast (I did have better, and at a price of £9.50 per person it seemed well overpriced) we did not bother to order any.
To check-out, we waited with other people at the reception desk. A member of staff walked past, looked at us and vanished in the room behind the desk without a word. A second member of staff did the same thing and we had to wait for a third person to acknowledge us and check us out.
As my title suggests, it could have been a series of unfortunate events, but at £75 for the room plus £19 for breakfast for two I deeply regretted booking this hotel and wish I had found the Premier Inn in Hildenborough via google. I hope that the wedding party or any other guest has had or will have different experiences.
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