We stayed here for one night on Valentine's day whilst on a short break to York. We got a great deal for £69 including our dinner and breakfast - so we weren't expecting luxury. I was aprehensive after a spontaneous booking and then reading some poor reviews. Upon arrival in dreadful weather conditions I was disappointed to find no parking spaces available. However, the hotel looked presentable and the check in staff were very friendly. It did feel a little awkwward to be checking in whilst someone was having their wedding photos taken in reception though! Our room was spotlessley clean, well equipped and tidy. The bed was comfortable and there was a hairdryer, tea and coffee facilites and basic toiletries. The bathroom was very clean although slightly dated but for £69 what can I say - we were happy. The meal in the restaurant was lovely - we would have paid the best part of £60 for the meal alone. A nice atmosphere, complimentary glass of bubbly and very friendly staff. Would eat here again for sure. The downside for us came at 2am when unfortunately we were rudely awoken by loud, abusive and aggressive guests from the wedding also going on in the hotel loitering around outside our room for the best part of an hour. There was shouting, swearing, altercations, crying and it continued throughout the night, depsite complaints to reception (who, for what it's worth came along immediately to try and sort it our but were met with a barrage of abuse!). It was awful and totally spoilt our trip. This theme continued during breakfast the next morning with guests there for a different wedding the next day. Unfortunately it seems the calibre of client who had their wedding at the hotel this weekend were not the best. I am just glad I didn't have children with me to hear the language being used. We couldn't get out of there fast enough in the morning, which was a shame as we had thoroughly enjoyed our evening. I would recommend this hotel in a heartbeat, but not when there is a wedding on!
- Official Description (provided by the hotel):
- The BEST WESTERN Burn Hall Hotel in York is packed full of personality and countryside character! We offer fine food, comfortable accommodation and a can-do approach to customer service, which all combine to make our hotel as inviting as its stunning setting! Nestled in the heart of North Yorkshire, the BEST WESTERN Burn Hall Hotel offers the best of both worlds, secluded enough to offer tranquility and relaxation yet close enough to the county's must-visit towns, villages and cities to give you easy access to the shops, cultural hot spots and tourist sites that keep people coming back for more every year! ... more less
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- Also Known As:
- Burn Hall Hotel
- Best Western Burn Hall Hotel Huby, Yorkshire