The room was spacious, clean and in very good condition. I arrived very late but the reception staff were welcoming and helpful, not complaining when I locked myself out of my room almost immediately when returning to my car to look for my mobile. The room was very cold to begin with but the same member of staff willingly offered to fetch me a large bedspread when asked, which helped - and in any event, on turning on the radiator, it heated up immediately.
The bathroom was as spacious as the bedroom, with a long horizontal mirror all down one wall which was completely spotless: streak and smudge free. The towels were chunky, substantial and nice-smelling, with two sets as standard (many budget hotels only put in a single set as standard).
The carpet was a plain dark blue, clean and stain-free; the pillows on the bed and the spares on the wardrobe felt in great condition, were plump but soft and the linens crisply laundered. The bedlinen felt and looked the same. Even the bed itself looked almost new. There was adequate tea and coffee facilities though only one pack of biscuits for the double room.
There are a few minor niggles - primarily that there was no mattress protector on the bed. An absolute MUST for high occupancy accommodation. The place was also quite noisy due to squeaky floorboards in what must have been every room! Surprising due to the fact that it's a relatively new build. Both issues should be fixed and could easily be with just a little attention. There was a very small amount of black mould in one corner above the bath, although given the rest was so clean and that it is difficult to remove, it wasn't a real issue. As it was very cold, a blanket or bedspread in the room as standard would have been nice.
Overall, it was a pleasant, hassle-free stay at a place that was welcoming and helpful.
- Official Description (provided by the hotel):
- The BEST WESTERN Burn Hall Hotel in York is packed full of personality and countryside character! We offer fine food, comfortable accommodation and a can-do approach to customer service, which all combine to make our hotel as inviting as its stunning setting! Nestled in the heart of North Yorkshire, the BEST WESTERN Burn Hall Hotel offers the best of both worlds, secluded enough to offer tranquility and relaxation yet close enough to the county's must-visit towns, villages and cities to give you easy access to the shops, cultural hot spots and tourist sites that keep people coming back for more every year! ... more less
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- Also Known As:
- Burn Hall Hotel
- BEST WESTERN Burn Hall Hotel Huby, Yorkshire