Would just like to commend Matfen Hall on some brilliant common sense customer service shown yesterday. Myself and some colleagues went to play a round of golf on their excellent course, we spent the first three holes enjoying the brilliant scenery, challenging course and excellent surrounding.
However the heavens soon opened and we spent the next 6 holes soaked to the bone and becoming gradually more cold, miserable and downbeat! We popped into the club house after 9 holes and inquired if we could get a credit for the upcoming 9 holes as we felt pretty apprehensive about tackling them in our current wet and cold state. The employee didn't hesitate in allowing us to "bank" the cost of the remaining holes and gave the 5 of us a credit note for 9 holes.
We where all impressed as she was under no obligation to do so and we all felt a glowing recommendation not only of the excellent course and facilities was in order, but so was high praise for the common sense, kindness and understanding of the staff.
We will be definitely returning!
The Sausage Sarnies after 9 holes also went down a treat too!
- Official Description (provided by the hotel):
- Matfen Hall Hotel, Golf and Spa winner of Large Hotel of the Year 2015 at the Visit England Awards is located just 15 miles west of Newcastle in the charming village of Matfen and is the ancestral home of Sir Hugh and Lady Blackett. This stately home is set in 300 acres of parkland and has been a hotel since 1999. Enjoy true Northumbrian hospitality at Matfen Hall Hotel. The Hotel offers 53 bedrooms, individually decorated in traditional and contemporary styles. Our golf estate includes a 27-hole course, par 3 course and driving range. ... more less
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- Also Known As:
- Matfen Hall Hotel Matfen
- Matfen Hall Newcastle Upon Tyne
- Matfen Hall Northumberland