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“Excellent Customer Service”
Review of Matfen Hall

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Matfen Hall
Ranked #1 of 1 Hotels in Matfen
Certificate of Excellence
Newcastle, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Excellent Customer Service”
Reviewed October 29, 2013

Would just like to commend Matfen Hall on some brilliant common sense customer service shown yesterday. Myself and some colleagues went to play a round of golf on their excellent course, we spent the first three holes enjoying the brilliant scenery, challenging course and excellent surrounding.

However the heavens soon opened and we spent the next 6 holes soaked to the bone and becoming gradually more cold, miserable and downbeat! We popped into the club house after 9 holes and inquired if we could get a credit for the upcoming 9 holes as we felt pretty apprehensive about tackling them in our current wet and cold state. The employee didn't hesitate in allowing us to "bank" the cost of the remaining holes and gave the 5 of us a credit note for 9 holes.

We where all impressed as she was under no obligation to do so and we all felt a glowing recommendation not only of the excellent course and facilities was in order, but so was high praise for the common sense, kindness and understanding of the staff.

We will be definitely returning!

The Sausage Sarnies after 9 holes also went down a treat too!

Room Tip: The ones I haven't rated are due to them not being applicable to my experience.
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Service
Helpful?
Thank leemichaelwillis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,494 reviews from our community

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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (324)
Date | Rating
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English first
Melton Mowbray, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 28, 2013

Very warm welcome on arrival with staff offering every assistance,rooms were to a high standard and very comfortable.Although the meal portions were rather small the quality and presentation was very good, the staff could not have been more helpful.Would certainly visit again.

Room Tip: classic rooms excellent value
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rodney B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
2 reviews
Reviewed October 28, 2013

26 women of a certain age for dinner, B&B - not a hitch, really excellent staff all demonstrating thoughtfulness and helpful in every way. Tricky logistics dealt with smoothly and with a smile. Delicious food.Hotel full and busy - but customer care not compromised.Well done to all for making my event as I wanted it to be.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kate L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester, United Kingdom
2 reviews
Reviewed October 27, 2013

I was visiting Newcastle as part of a surprise birthday treat for my partner
I booked this hotel and the both of us were made up with this perfect find
The hotel was clean the room excellent and all the staff very helpful and friendly

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MjrichardsonAderiso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 26, 2013 via mobile

We stayed for one night and used the spa facilities and pool which was relaxing. My partner had a fantastic deep tissue massage from Tracey and the surprise 25% off the price was a bonus.
We ate in the Golfers Lodge (19th Hole) which was good quality food and reasonable prices.
Lovely location and building. Great staff, particularly Laetitia in reservations and Rob in the Spa bar.
Will definitely be returning in the future.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank disco942
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hartlepool
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 25, 2013 via mobile

Beautiful building, attentive and friendly staff. Book spa treatments in advance as no availability during our stay... Stunning grounds, quiet and tranquil. Baby friendly, dogs welcome. Popular for weddings so can be lively on a weekend but the hotel balance service for wedding guests and non wedding guests fine.

Stayed October 2013, traveled as a couple
Helpful?
Thank nathanlaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Spilsby
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed October 24, 2013

A wonderful mid-week break in beautiful countryside, fabulous food and very comfortable accommodation. With golf, spa and leisure facilities there is much to do. If guests want to travel further afield there is National trust properties a plenty within easy reach, Newcastle is 12 miles away and Durham a bit further.

Room Tip: the standard rooms are good but the premier ones are fabulous
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stoneybroke22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Matfen Hall

Property: Matfen Hall
Address: Near Newcastle-upon-Tyne, Matfen NE20 0RH, England
Location: United Kingdom > England > Northumberland > Matfen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Matfen
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Matfen Hall 4*
Number of rooms: 53
Official Description (provided by the hotel):
Matfen Hall Hotel, Golf and Spa winner of Large Hotel of the Year 2015 at the Visit England Awards is located just 15 miles west of Newcastle in the charming village of Matfen and is the ancestral home of Sir Hugh and Lady Blackett. This stately home is set in 300 acres of parkland and has been a hotel since 1999. Enjoy true Northumbrian hospitality at Matfen Hall Hotel. The Hotel offers 53 bedrooms, individually decorated in traditional and contemporary styles. Our golf estate includes a 27-hole course, par 3 course and driving range. ... more   less 
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Also Known As:
Matfen Hall Hotel Matfen
Matfen Hall Newcastle Upon Tyne
Matfen Hall Northumberland

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